Transitowne Jeep Chrysler Dodge RAM Of Williamsville

Great dealership. Terry always helps me out on my vehicles.. I'm on my 6 lease from there already! Thanks Terry Terry always helps me out on my vehicles.. I'm on my 6 lease from there already! Thanks Terry More

They made us feel like family and kept communication clear. We were able to complete our trade in and drive away within an hour or so! Very impressed by this staff! clear. We were able to complete our trade in and drive away within an hour or so! Very impressed by this staff! More

First off I'll warn you STAY AWAY! ! If I could give no stars I would. My husband and I went there several weeks ago and it was a bad situation. Our salesman, Joe, seemed nice at firs ! If I could give no stars I would. My husband and I went there several weeks ago and it was a bad situation. Our salesman, Joe, seemed nice at first. Then it was like I was occupying his space and breathing his air. He ignored me I until my insurance info had to be revealed. When I told him the company name, his comment was "I hate that company". That started a bad trend. That comment should have been kept to himself. Next up, the sales manager Rob. When I asked him what the $175 fee was for, he said for his girls to do my DMV paperwork. I said I'm doing my paperwork. I'm not paying them to do it. Then he said it was for something else. Finally he admitted it didn't cover anything. I asked to have that fee removed and he said no. He did however, only after I suggested it take it off the price of the car. Then he couldn't figure out how to run an image of my DL since I only had an image and not the actual license. Really, this is 2023 this should not have been that tough. As a result, I gave a 25% down payment and my name isn't on anything for this car. Then there is Neal in finance. He must have failed his class. I specifically wrote instructions on how much to extract from each debit account. He got that all screwed up. When I nicely pointed out his error and showed him a picture of my bank information Neal got snotty with me and said "are you saying I made a mistake?" Yes, Neal, sadly you made a mistake. He just walked away. It ended so badly that I left my husband there and started driving my hour plus trip back home and my husband was still there. I couldn't stand it anymore. Three weeks after the sale, I finally get in touch with "Management, Doug Indovina". I spent an hour on the phone with Doug and he seemed genuinely concerned. I asked for an apology from Neal. The next day I did get a call from Neal, but he can't say he's sorry for making a mistake. He got snarky again on the phone. I ended up calling Doug back and suggested Neal tried again while we were all on the phone. It was better but still not sincere. I would have fired Neal on the spot if he was working for me. Sadly, this experience has put a wedge between my husband and I. Although I think the car is nice. However, I wouldn't know as I haven't driven it. STAY AWAY!!! - Joal Lettau More

Run far away from this place! Please do your self a favor and go somewhere else!! Bunch of bullsh*ters . They Will sell you a car that won’t even last you half way through the pay Please do your self a favor and go somewhere else!! Bunch of bullsh*ters . They Will sell you a car that won’t even last you half way through the payments because the subframe is completely rotted. Sell you a car that’s missing a part tell you to come in they will fix it just to get there and they didn’t even order part ! There’s a lot more but I’m just so over this place ! More

Drove 1.5 hours in a snow storm as they led me to believe I they were willing to do business. Refused to pay KBB value of trade in by $4000 because "grey cars don't draw in customers... and if it was a Jeep I they were willing to do business. Refused to pay KBB value of trade in by $4000 because "grey cars don't draw in customers... and if it was a Jeep we could offer you over the value." My trade is in excellent condition. Complete waste of time and negotiation skills. More

I drove all the way there from Blasdell to get my oil changed and an inspection. Get there by 430 and I’m told they can’t get it done by end of day! Fast track ?? Just to call for an appointment and co changed and an inspection. Get there by 430 and I’m told they can’t get it done by end of day! Fast track ?? Just to call for an appointment and couldn’t get one until August 10th. I have a brand new car and I usually get an inspection right along with the oil change. There’s nothing to inspect, 11000 miles on my Jeep. I’m absolutely done buying cars from this place. The customer service is horrible. And Fast Track is worthless!!!! More