Transitowne Jeep Chrysler Dodge RAM Of Williamsville

Promised option not included Bad Transitowne Dodge Jeep Experience As you may know, i just purchased a new Jeep Wrangler. I selected to purchase a Jeep Wrangler from Transitowne Bad Transitowne Dodge Jeep Experience As you may know, i just purchased a new Jeep Wrangler. I selected to purchase a Jeep Wrangler from Transitowne Jeep on Transit, one that the new Sales rep said the radio had Bluetooth phone connectivity. This option was critical to my purchase decision. We agreed on a price and went through the paperwork and finance and I purchased the vehicle. After the purchase, I went to my new Wrangler and started it up. I asked how to pair the Bluetooth and the Sr. Sales rep, his 'mentor', said "Oh, this doesn't have Bluetooth, but it can be installed". It was almost 8pm and I had been there since ~3p so I was eager to get home and left. The next day the sales rep called and said that they could install the Bluetooth, and they'd pay half, the total being around $600. I told him that the best I could do was my half being $200. The rep called me back and said it was doable, that the parts were ~$400 and they'd take care of the labor/install/ We made an appointment to get it installed. I write this review now in the service area during my appointment after being told that after talking to his manager they can't do that, and we'll have to split the total cost, no labor being included, with a total of about $750. I'll now have to pay ~$375. I realize that I'm technically getting a "deal" (if you'd call it that) because normally the price would have been more to purchase the vehicle. I feel as if this otherwise great purchase has been tarnished. I need the option for my job, being on the road for work and needing to take calls hands-free. I'm not happy with this experience, and being out extra money, and this review is my recourse. More

sales experience Just picked up my new Jeep Cherokee from Transitowne. Keith Winn was the best salesperson I've ever dealt with making the entire process very easy. I Just picked up my new Jeep Cherokee from Transitowne. Keith Winn was the best salesperson I've ever dealt with making the entire process very easy. I never felt pressured and drove away the same day. THANK YOU TRANSITOWNE. More

So happy I came here! I have never been happier with my Jeep purchase! Keith worked with me until I was 100% thrilled. I think he was correct when he said I will always be I have never been happier with my Jeep purchase! Keith worked with me until I was 100% thrilled. I think he was correct when he said I will always be a Jeep owner! Everybody here was fantastic and I left smiling each time. Friendly, comfortable, and he isn't hard to look at either! More

Great cars, but the service is poor I got my Chevy Colbalt there in August. I LOVE my car, however, I've had some issues with the dealership. They charged me a "standard" fee on my conta I got my Chevy Colbalt there in August. I LOVE my car, however, I've had some issues with the dealership. They charged me a "standard" fee on my contact if $65 to gas up my tank. The tank was half-full and from empty, it takes me $40 to fill. Not only that, but they charged me a registration fee. They TOLD me that the fee was to cover the cost of registration and that I'd only have to pay the balance if there was one. It turns out that this was THEIR fee to file my registration, so now I'm paying the DMV full price when I thought I'd already paid them something towards it. Furthermore, my check engine light came on only 9 days following purchase. When asked for a receipt to document the fact that there was a problem, they gave us a bit of resistance before giving us a receipt. They seem great at first, but they're your cliché used car salesmen. Keep an eye on your pocketbooks if you deal with them. More

Great 1st car buying experience Extremely positive experience Kim was very helpful explaining every step in the process absolutely love my vehicle and my price highly recommend ass Extremely positive experience Kim was very helpful explaining every step in the process absolutely love my vehicle and my price highly recommend associate and dealership More

GOLDEN GRAND CHEROKEE We were not even seriously shopping for a new vehicle and originally stopped by Transitowne just to advise we saw a car in their off site lot that was We were not even seriously shopping for a new vehicle and originally stopped by Transitowne just to advise we saw a car in their off site lot that was unlocked! There we met Kim Fernandez who was welcoming, friendly and appreciated our time. We found Kim to be an impressive salesperson that knew the vehicles both past and present (wow-rare today!). She clearly knew the features and capabilities of the various models and peaked our interest in buying a new Jeep. Although, this would be our 3rd purchased new Jeep, this time, we did consider other brand vehicles that were less costly. However, it was the friendly helpful attitute that Kim possessed driving us to purchase at TransitTowne. Kim and the Transitowne team worked above and beyond to meet our needs and made the process easy and very convenient. We will certainly recommend Transitowne to all our family and friends. More

HUGE..!!! Satisfaction in Williamsville,NY I called with the intent of purchasing a New Dodge Dart because of the great pricing on 2013 models. Transitown has a very good web site. Luckily the I called with the intent of purchasing a New Dodge Dart because of the great pricing on 2013 models. Transitown has a very good web site. Luckily the person who answered my call was Kim Fernandez. What an amazing personality this woman has. She also worked the numbers for me so I could afford to purchase the vehicle. My wife and I are delighted to have driven from Lyndonville, NY to seal the deal. We picked the car up the next day and have been loving it ever since. Kim also volunteered to help us move the vehicle from where we work in Cheektowaga to the dealership were new coatings are to be applied, since we work 2nd shift that was a tremendous help to us .Just goes to show you the Folks (Kim) at Transitown Dodge will go out of their way to make sure you are a Most Satisfied customer. I would recommend this dealership and Kim as a wonderful salesperson to everyone I know. I am confident that what I saw on the floor would most likely translate to a good service dept. as well. The dealer sticker that say's.. Trust Transitown...seems to ring true. More

I went in for an oil change and two days later I didn't have any power steering fluid left in the car. When calling and dealing with them, they treated the situation as it was my fault. didn't have any power steering fluid left in the car. When calling and dealing with them, they treated the situation as it was my fault. More

Kim is the kind of sales representative that makes you not want to bother going anywhere else. I bought two vehicles from her on one day. A new RAM 1500 and a used Dodge minivan. She was extremely help not want to bother going anywhere else. I bought two vehicles from her on one day. A new RAM 1500 and a used Dodge minivan. She was extremely helpful in finding a vehicle that matched my unusual requirements, and had it delivered from over 100 miles away. At this point I can't yet vouch for the Transitowne service department, but see Kim on the sales floor if you want a happy buying experience. More

I had 2 of my vehicles serviced by Tranisttown; they overcharged me and were extremely rude with every encounter I had had. Everyone in the waiting area was complaining as well. They do not take appoi overcharged me and were extremely rude with every encounter I had had. Everyone in the waiting area was complaining as well. They do not take appointments and the average amount of time people were waiting was over 2 hours. I will never use this dealership again. More