Transitowne Jeep Chrysler Dodge RAM Of Williamsville

Quick and Easy I originally went there to start looking for a new vehicle. Thanks to Kim within 1 hour I found what I was looking for and the right price. Thank you. I originally went there to start looking for a new vehicle. Thanks to Kim within 1 hour I found what I was looking for and the right price. Thank you. More

Art of the deal What should have been a slam dunk deal turned out to reveal incompetence within. No fault of the salesman who was thrown into the mix, he was knowled What should have been a slam dunk deal turned out to reveal incompetence within. No fault of the salesman who was thrown into the mix, he was knowledgeable and able to answer most of my questions. He was caught between what I was told originally and the finance/sales departments goals. The stock number given to reception I was told fell under the $249 lease program and that they would have it brought to their location for me to test drive, it was then emailed to me to confirm the stock number and appointment. When I got there no one had an idea I was coming, truck wasn’t there and I was told that stock number didn’t fall under the lease promo. Once a truck was brought out to look at that fell under the lease promo I was then told a different term than the advertisement. If the ad was wrong, it should have been caught or changed immediately- we live in an age that allows easy and quick changes. Admitting selling multiple trucks since the add came out at 42mo instead of 36mo would indicate willingly baiting and switching. Why should car buying be this difficult? Shouldn’t we be able to trust people that do a specific job like sell vehicles everyday in being honest? In the end we worked it out, but it was not without being haggled. It appears that training and holding people accountable would do this group some good. Tenure in a position does not make one competent especially in an ever changing modern world. In the end this dealer has the selling power to offer a great lease, I would recommend this dealer and in addition advise to do your homework and prepare for potential changes and unknown issues onsite. More

Went above and beyond There is definitely room for improvement but overall a great experience. I dropped my car off at 9 am and tried To pick it back up at 2pm. The shuttl There is definitely room for improvement but overall a great experience. I dropped my car off at 9 am and tried To pick it back up at 2pm. The shuttle was not available to give me a ride to work so the manager offered to drive me himself since my work was close. Then when i returned at 2pm they didn’t have my vehicle ready and i was very annoyed.... BUT They got the oil change done immediately and gave it to me on the house. Thanks for going above and beyond to make sure my experience turned out positive. More

Great Sales and Service staff Always have a great experience with this dealership. Service people are friendly and totally professional. Waiting area is comfortable and coffee is p Always have a great experience with this dealership. Service people are friendly and totally professional. Waiting area is comfortable and coffee is provided. I wouldn't go anywhere else! More

Great It was a no hassle experience. Deal was as good as advertised. They went out of their way to accommodate the color choice we wanted! It was a no hassle experience. Deal was as good as advertised. They went out of their way to accommodate the color choice we wanted! More

Outstanding friendly professional customer service Byron helped me when I first inquired about a lease no questions asked. That’s how I wanted it; just a little information to get me started. I did so Byron helped me when I first inquired about a lease no questions asked. That’s how I wanted it; just a little information to get me started. I did some homework and then returned the following week to meet up with Byron Ford again. I leased a vehicle with him that day! He was very helpful, knowledgeable, they were able to beat competitors prices. I am an extremely happy customer. More

Great Salesman I purchased a Jeep on Saturday, and on Monday I needed service, because the brake light came on. I took the car to our salesman Max to explain what h I purchased a Jeep on Saturday, and on Monday I needed service, because the brake light came on. I took the car to our salesman Max to explain what happened. He drove the car into the service dept, and assisted me. Generally, a salesman will not assist you after the car is sold. He/she would simply say, the service dept is in the back of the building, and good luck (don’t forget come and see me when you are ready for a new car). The service dept was great, and the problem is solved. More

Requested work not completed Disappointed that not everything I requested to be done was completed. Also, one of the problems I had - still have - I was told they "couldn't find Disappointed that not everything I requested to be done was completed. Also, one of the problems I had - still have - I was told they "couldn't find anything" when there is clearly something wrong. This was my first experience here and I will not go back. More

Professional and hassle-free My wife and I found the Jeep we wanted for a great deal. Byron was knowledgeable and made the car-shopping process an easy one. My wife and I found the Jeep we wanted for a great deal. Byron was knowledgeable and made the car-shopping process an easy one. More

Poor service dept Left oil drain plug loose. Oil covered my driveway. Had to take to corner garage to tighten and fill with oil. Reply from dealer was drive back we wil Left oil drain plug loose. Oil covered my driveway. Had to take to corner garage to tighten and fill with oil. Reply from dealer was drive back we will give you some driveway cleaner. Did not even offer to pay for lost oil. Service manager would not even return call. Never been treated that way after a new car purchase. Stay away More