Transitowne Jeep Chrysler Dodge RAM Of Williamsville

Consistently frustrated I have been consistently disappointed with Transitown service from my original sale all the way through service. I kept coming for the free oil change I have been consistently disappointed with Transitown service from my original sale all the way through service. I kept coming for the free oil changes, but at this point I have had so many frustrating experiences that I would rather pay more and go elsewhere. I've had appointments not get entered so I show up and have to leave, I've been told by the guy that runs the body shop when I had a simple questions that "it wasn't his problem", I've had things in my vehicle broken. Most recently I came for an inspection, they tech cleared the computer out before running the emissions test so I was told I would have to drive around for a day and come back, on the next day they ran the emissions test, but after I got home that day I noticed they left a plug/wire dangling between my gas/brake pedals, so I had to go back third day to get that put back in place. So, it ended up requiring me to be late to work 3 days in a row just to get a simple inspection. The list goes on....Some of the folks here are great and super helpful, but there must be some mismanagement somewhere for errors to occur this regularly. I will not be returning and will purchase a vehicle elsewhere in the future. If you do want to buy here, go to Massimo Martinucci as a salesman, he is basically the diamond in the rough at this place. More

Billy Mroz. He was the reason I leased the Jeep. Billy Mroz greeted me as soon as I walked in the door. He listened and understood what I wanted. Within an hour he found the car (just in off the deli Billy Mroz greeted me as soon as I walked in the door. He listened and understood what I wanted. Within an hour he found the car (just in off the delivery truck) and met all of my requirements. I went home and brought my wife back to look at the car and we made a deal. I have bought or leased more than 30 cars over the years and this was the easiest transaction of all. Billy was easy to talk to, no pressure and only interested in finding the right deal for me. And - I am very happy with the Jeep. I would recommend him to anyone looking for a car. Ten Stars to Mr. Billy! The day after I took possession it was evident that the AC did not work. Bill Webber diagnosed the problem, got the car fixed quickly and was very professional. He gets a gold star too. Marc Joseffer More

Phenomenal service What a great experience getting in and out in less than the time quoted. I look forward to my next visit already and am very impressed with my experie What a great experience getting in and out in less than the time quoted. I look forward to my next visit already and am very impressed with my experience. More

Quality Service to meet clients needs Parts,are no delivered on Monay and lay day of Sale was Monday. I was enouragedcto have dealership pick up my van at work, they went to get the part f Parts,are no delivered on Monay and lay day of Sale was Monday. I was enouragedcto have dealership pick up my van at work, they went to get the part for service and was able to get the tire sale thanks to the service manger More

Everything is great. Until you roll out in your new car. For those that don't like to read long reviews. I will give you the upshot here. Bottom Line - There are plenty of Dodge/Chrysler Dealerships in t For those that don't like to read long reviews. I will give you the upshot here. Bottom Line - There are plenty of Dodge/Chrysler Dealerships in the area. Do yourself a favor and buy yours somewhere besides TransiteTown Dodge. Once you make the purchase. They are done with you. 1. Bought a new Limited Pacifica. 2. Was told during the sale that as part of the "deal" we would get 4 wireless headsets. 3. 1 Year later. I still don't have 4. 4. We picked up our new car, and drove it to Florida the next day. Sporadically throughout the 1,200 mile round-trip we heard the dinging from the car telling us that we didn't have a working Key Fob. Turned out our brand new car had a pinched wire from production. 5. When I brought the car back to them. A brand new car mind you.... they did give us a rental for our seven person mini van. It was a dodge avenger.... That fit at best, 4 people. They would not get us another rental. Tough crap I guess. Our family of 6 will have to figure it out. 6. Transmission started lunging forward between first and second gear. We brought it to them. They "relearned" the computer and told us to drive it for a while. 7. 10,000 miles, three service visits, and multiple phone calls later. We still have a transmission issue. Its not just a transmission issue. It is a safety issue. 8. Dropped my van off again this morning. They wouldn't give me a shuttle because my work is 15 miles away and they only shuttle 5-7 miles from their dealership. Paid for a $50 taxi to get to work. So, 1 year, 22k miles, still no 4 headphones, a bad transmission, and multiple service drop offs later. My business was not worth the 10-12 miles further for their shuttle. Im not going to be pretentious and post how much I paid for this car.. if you are interested, go price out a new Pacifica Limited. ' Bottom Line - There are plenty of Dodge/Chrysler Dealerships in the area. Do yourself a favor and buy yours somewhere besides TransiteTown Dodge. More

Best car buying experience ever This was the best dealership I have ever worked with. Max went above and beyond to help me find a great deal on my new vehicle. He was extremely profe This was the best dealership I have ever worked with. Max went above and beyond to help me find a great deal on my new vehicle. He was extremely professional, and he made sure all my concerns were addressed throughout the purchase. The entire experience was positive. I will definitely be back for future purchases. More

Satisfied Drop off for air bag recall, in and out called when completed, great communication from service Dept. On line scheduling made appointment easy. Thank Drop off for air bag recall, in and out called when completed, great communication from service Dept. On line scheduling made appointment easy. Thank You More

Speedy and thorough. Knowledgeable.... capable...courteous. Always very speedy service yet thorough and always friendly. My issues are always addressed and I leave there w Knowledgeable.... capable...courteous. Always very speedy service yet thorough and always friendly. My issues are always addressed and I leave there with no regrets. Employees always look very busy. More

New lease Molly is awesome this is my 3rd car I got from her. Always gets everything done fast and efficiently. 3 of my other family members got cars from her t Molly is awesome this is my 3rd car I got from her. Always gets everything done fast and efficiently. 3 of my other family members got cars from her too. Awesome customer service ! More

Did what was needed I had an appt for a NYS inspection and a recall on my 300. They did what was expected , other places have washed the cars. I had an appt for a NYS inspection and a recall on my 300. They did what was expected , other places have washed the cars. More