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Transwest Ford

Scottsbluff, NE

4.4
201 Reviews
Transwest Ford in Scottsbluff, NE, also serving Torrington, WY and all of western Nebraska/eastern Wyoming is proud to be an automotive leader in our area. Since opening our doors, Transwest Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford, used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first-time car buyer, you can trust that Transwest Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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1515 E 20th St

Scottsbluff, NE

69361

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Showing 201 reviews

October 22, 2023

This dealership was wonderful to work with. ..saleman-answer all questions, finance -speedy job getting bank approval & signing papers. Very friendly and personable. They cared what our family More

by cjfuqua
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Christeleit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Court Cook
Oct 30, 2023 -

Transwest Ford responded

Transwest Ford appreciates the kind words. We are happy Court and Brian were able to take great care of you and make the car buying process an enjoyable one. Thank you very much for your business and we hope our service department can be of help. The Transwest Ford Team

October 22, 2023

Cassie was great to work with. Some of the others need to step up and help More

by Lonniedewitt57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Smith
Dec 18, 2023 -

Transwest Ford responded

Hi Lonnie. Transwest Ford appreciates your feedback. We are happy Cassie took great care of you. We will review your visit and meet with our team to see how they can do better. Thank you again for your input and we hope we can be of help in the future. The Transwest Ford Team

October 20, 2023

Services were done great. sales and service ladies were very helpful and polite. ?? ?? More

by Jtg-cgv-jjg
Recommend Dealer
Yes
Employees Worked With
Cassie Cross
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Cross
Oct 20, 2023 -

Transwest Ford responded

Transwest Ford is happy to hear our service team took great care of you while on your recent visit. We work hard to get you in, fixed up and back on your way. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

October 20, 2023

Courteous, helpful, not afraid to get away from the desk. Prompt and thorough. God bless. More

by Tomato Lady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Smith
Dec 18, 2023 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review and kind words. We work hard to deliver a great experience to all of our guests and its nice to get great feedback. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

October 19, 2023

I originally went into Transwest because I was looking at another vehicle from somewhere else and had some questions! Everyone that I was in contact with that night were very helpful. I reconsidered overnigh More

by wyoescape
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Drew Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Lockwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Kendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Transwest Ford responded

Tranwest Ford appreciates the great review. We are happy to hear everyone was kind and helpful while on your visit. We work hard to deliver a great experience to all of our guests. Thank you very much for allowing us to earn your business and we hope we can be of help in the future. The Transwest Ford Team

October 17, 2023

Reliable, dependable, friendly, honest, good workmanship, nice facility and finished on time and ordered quality parts. More

by Skyryder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smith
Oct 17, 2023 -

Transwest Ford responded

Thank you very much for the great review. Transwest Ford always appreciates hearing from our guests, it's how we continue to improve. We are happy Josh was able to deliver a friendly, thorough experience. We put a lot of time and effort into our new service facility, we appreciate the feedback. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

October 17, 2023

Disappointed in car service, tech pulled transmission fluid plug instead of oil plug...yikes! Had to wait for replacement transmission fluid to be delivered so it could be replaced. 1.5 hrs. To get s More

by HUDSOND0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smith
October 15, 2023

The whole process was easy and convenient. Cassie was professional, friendly and helpful. The price was fair, in fact a bargain. All in all, impressive service. Thanks More

by johndeganhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Smith
Oct 16, 2023 -

Transwest Ford responded

X

Oct 17, 2023 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy Cassie and the service team were able to take great care of you while on your recent visit. We work very hard at getting you in, fixed up and back on the road. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

October 14, 2023

The dealership is trustworthy and performed numerous necessary repairs and recalls on my vehicle. I wish it had not changed location. It is not convenient to travel to the new location. More

by chibben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle, Josh Smith
Oct 17, 2023 -

Transwest Ford responded

Transwest Ford appreciates the great review. We are happy the service team was able to take good care of you. We understand some of the frustration with the new location. Ford orchestrated the move, they have plans to continue to downsize the number of dealers throughout the country. We hope the new, larger facility will benefit everyone. Please don't hesitate to ask us about our pick up/drop off service that may make life a bit easier for you. Thank you very much for your continued support. The Transwest Ford Team

October 14, 2023

Transwest Ford really worked with us. There was a few problems, and they all worked together and got it all worked out. They did everything they said they would. John and I are very happy More

by fairleylinda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alessandro Meloni
3.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Christeleit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Court Cook
Oct 17, 2023 -

Transwest Ford responded

Thank you very much for the great feedback. Transwest Ford works hard to deliver a great experience and we are happy the team was able to get you in the truck you wanted. Thank you very much for allowing us to earn your business. We hope our service department can also be of help. Enjoy your new truck. The Transwest Ford Team

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