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Transwest Ford - Service Center

Scottsbluff, NE

4.2
145 Reviews

145 Reviews of Transwest Ford - Service Center

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November 02, 2023

Your staff was very attentive and professional. Greeted me with a smile and a kind word which always makes a person feel comfortable. Especially first time visit. More

by Shaddsmike2618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Miller
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Transwest Ford appreciates the great review. We work hard to create a friendly, customer focused atmosphere. We are happy they team was able to take great care of you. Thank yoiu very much for allowing us to earn your business. The Transwest Ford Team

Helpful
November 02, 2023

They let me know what it would cost me before they di the work and kept me informed the whole time. More

by lizflick47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Smith
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy the service team was able to take great care of you while on your recent visit. We do our best to keep our guests informed throughout the process. so there are no surprises. Thank you very much for your business and we hope we can be help in the future. The Transwest Ford Team

Helpful
November 02, 2023

They need mechanics that can work on your car bbbbbbbb. Aaaaaaaa dddddd FFL gg II More

by Davebrowning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
2.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian collar , Josh Smith
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Nov 06, 2023 -

Transwest Ford responded

Transwest Ford appreciates you taking the time to leave us your feedback. We appreciate the 4-star review. We will certainly work a little harder so we can earn that 5th star. We are always looking for good technicians, we have numerous openings. Please send anyone you know are way, we would love to interview them. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

Helpful
October 29, 2023

Thank you for your service n your politeness God Bless ad have a blessed weekend More

by rebeccakiihne68@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Smith
Report | Print
Oct 30, 2023 -

Transwest Ford responded

Transwest Ford appreciates the kind words. We are happy our service team was able to take great care of you while on your recent visit. We work hard to get you in, fixed up and back on your way. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

Helpful
October 28, 2023

Be prepared to wait several hours for an appointment that should take 30 minutes. They are likely understaffed like most businesses. Don’t expect timely service and you won’t be disappointed. More

by Melany K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Oct 30, 2023 -

Transwest Ford responded

Hi Melany. Transwest Ford appreciates you taking the time to leave us your feedback. Unfortunately, we are under staffed. We apologize for your visit taking a bit longer than expected. We are working hard to get our staffing levels up, but it has been a challenge. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

Helpful
October 28, 2023

They were very friendly and accommodate when I was in a jam with a dead battery More

by jylhagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Miller
Report | Print
Oct 30, 2023 -

Transwest Ford responded

Transwest Ford is happy it could be of help with your dead battery. Our team works hard to deliver a great experience to all of our guests and we are happy they were able to take great care of you. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

Helpful
October 27, 2023

My 2008 power stroke. Diesel has been in the shop for almost 2 weeks. And they have no clue what is going on with it. More

by mlandscottsbluff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassie Cross
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Transwest Ford responded

Thank you for your review but we have no information to go off of. Please call our Service Manager at 308-310-0008 so we can get this situation rectified. Thank you in advance for your help with this. The Transwest Ford Team

Helpful
October 26, 2023

They got my pickup in for service and installation of mud flaps and finished the work promptly. More

by RLBSPD8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Smith
Report | Print
Oct 30, 2023 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy our service team was able to get you in, fixed up and back on the road. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

Helpful
October 25, 2023

Honest people ,good experience dealing with them so far,like the service no complaints, recommend them to others. More

by Tac4840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Smith
Report | Print
Oct 30, 2023 -

Transwest Ford responded

Transwest Ford appreciates the great review. We are happy our service team was able to take good care of yoiu while on your recent visit. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

Helpful
October 24, 2023

TransWest ford took excellent care of me turning my purchase of my new F150 Tremor. Brian Collar is an excellent salesman an an asset to your company. My family will continue to purchase vehicles from More

by griggsdds
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Collar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Transwest Ford responded

Transwest Ford is happy Brian was able to take great care of you while making your recent purchase. We have a great team and Brian is certainly one of the best. We look forward to helping you and your family in the future. The Transwest Ford Team

Helpful
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