Trend Motors Volkswagen

I brought my Audi to Trend for service. $110 to tell me the water pump blew up. They over-charged for the part. Ripped me off badly for the labor ($660). They also dented my front passenger side quarter pa the water pump blew up. They over-charged for the part. Ripped me off badly for the labor ($660). They also dented my front passenger side quarter panel. I was stupid and didn't check the car when I picked it up. My recommendation is go else where for service. If you do go here, take pics of your car first and CHECK it before driving off the lot. Explains why NO ONE wanted to talk to me when I picked it up, they were hoping I would do exactly what I did... If they showed me anything I might have noticed the 1 foot dent... I will not, NOT do business with this place again! $1000 dollars to replace a water pump... More

'97 jetta new clutch 1st time pick up, no reverse 2nd time pick up, no 1st and 2nd gear burned the heck out of it driving a car in unsafe condition '01 jetta timing belt wiring harnes not replaced belt time pick up, no 1st and 2nd gear burned the heck out of it driving a car in unsafe condition '01 jetta timing belt wiring harnes not replaced belt worn thru wires '13 beetle did not put temporary plate on car and i drove home could not license it oh on bad reviews! or you'll be hearing from Lindstrom phone calls and emails to harrass you into giving a positive one because their bonus rides on it the fact that their work was faulty unsafe and had to be re-repaired doesn't matter greedy back yard hackers and snake oil salesmen More

Michael Ladenheim was just great. We spoke about a specific car that I knew was in stock, so we scheduled a test drive immediately. I drove almost 45-50 minutes away to Trend Motors and saw my black specific car that I knew was in stock, so we scheduled a test drive immediately. I drove almost 45-50 minutes away to Trend Motors and saw my black GTI already waiting for me in the front. Once paged by the receptionist, Michael was quick to introduce himself and take the steps to do the test drive. He was very friendly and comfortable to converse with. After the test drive, we sat in his office and started talking numbers. He quickly realized the amount of research and shopping I had previously made and basically cut to the chase. I gave my desired price and he took some notes and stepped away to confirm with his managers. Within a matter of minutes, he was back and offered a price that was essentially what I was looking for. Once I received that final price from Michael, I stepped away to crunch some numbers and do some more last-minute price-shopping. I realized that I had a great price with Trend Motors and they had the exact car I wanted right in front of me. I stopped what I was doing, and returned to shake hands on the deal Michael and I agreed to. The process was quick and hassle-free. The finance manager was also very professional and I was offered a slightly better rate from VW Credit than my own financing, so I took it. I am extremely happy with Trend Motors. The whole thing happened so quickly that the only thing we had to wait for was the car to be detailed. I drove off in my GTI with a huge smile on my face and I would like to thank the Trend Motors team for that. More

July 12, 2012: I brought in my 2007 EOS in for 60,000 service and also have them fix one of the mechanical flaps that take down the top. Mind you, I've had this issue with the flap since I bought the car service and also have them fix one of the mechanical flaps that take down the top. Mind you, I've had this issue with the flap since I bought the car in Sept 2009 and the sales guy said "that's just one of those quirks the EOS has". So, for 3 years I have manually had to "help" this flap along in order to take down the top. Anyway, was no big deal. When I brought my car for the 60k service I reminded them of the issue. There was new management and all new service people there since my last visit, which made me a little uncomfortable. Mike put a service order through; however, a loaner car wasn't available. They had to drive me to work in a "shuttle". Ali, the driver, was very nice and got me to work on time. The car was done by noon, couldn't duplicate the "flap" problem and they informed me my rear brake pads and rotors needed to be changed. I didn't get the brakes done there because they wanted way too much money. I asked them to please send the shuttle to pick me up from work at 5pm. The shuttle was 35 minutes late picking me up because when I called at 5:10, they forgot to send the shuttle. Not acceptable! The next day I brought my car to a local mechanic, who I trust; he only changed the brake pads because the rotors were absolutely fine. I received a feedback survey from Trend and gave them a negative feedback because I was so disappointed with Mike, who took my service order (no personality), and with the shuttle picking me up from work. The next morning, I received an email from John, the service manager apologizing about my disappointing service at Trend and he would follow up with a phone call within the next couple of days. No phone call received. The following day, I received an email from Tom, the general manager, apologizing for my disappointing service at Trend and asked if my “follow-up” call was satisfactory. I emailed him back “I never received a follow-up call.” Over the week, I found a big oil stain on my garage floor. Friday, July 20th, I showed up at Trend at 7am to recheck my car for the oil leak and to check the tires because I hear a sound at 25mph. Again, no loaner car available, therefore, had to get shuttled to work again! They found the oil filter was “defective” that’s why it leaked; the sound could not be duplicated (of course). The oil leak was fixed and my car was ready by noon. However, I needed a shuttle to pick me up at 5 again. I reminded them at 4:15pm to send the shuttle so he would get here on time at 5pm. 5:15 no shuttle. I called and spoke to Chris in service; he said the driver left 45 minutes ago! The driver called me to say he was near my work but was a little lost (following the gps!) 5:45pm: my co-worker offered to drive me to Trend to pick up my car. I called the driver and Trend and told them to cancel the shuttle. Once I stepped into Trend, John was there to greet me. I told him how disappointed I was with the lack of organization regarding the shuttle service, and how he never followed up with me for the negative feedback. I also told him if he didn’t change the way he ran his business, he will be losing a lot more customers. He was very frazzled and couldn’t find my service order nor my car keys. That put me over the edge! I said in a very calm voice before losing it “please give me my keys so I can get out of this dealership for the very last time!” My fellow VW owners, the management, service and sales people have changed so many times in that dealership that I wish they would just shut it down. I now have my car at Paul Miller Bernardsville (and have a loaner car) and hopefully they will fix all the problems with my EOS. More

do not buy from this dealership!! I have sold cars in the past and this is the type of dealership that is the reason most people hate buying cars. I traveled over 2 hours with a check from my bank and they r past and this is the type of dealership that is the reason most people hate buying cars. I traveled over 2 hours with a check from my bank and they refused to take it, I told them to run my credit for one bank and they sent me to 4 different banks and hurt my credit score!!! Eventually they took my check and sold me a horrible warranty that doesnt cover anything and they refused to return my calls or refund me my money for a warranty that was for the wrong motor in my car!! STAY AWAY, FAR AWAY More

Big thank you to Chris for getting me a loaner car and having the problem fixed on my car. I was updates throught the process and given an accurate quote to fix, I was shocked when it came in a little und having the problem fixed on my car. I was updates throught the process and given an accurate quote to fix, I was shocked when it came in a little under what i thought it would be. Thanks Chris! More

very happy with the dealership and overall experience. Would recommend to friends, family, etc. Salesman was helpful and knowledgeable and not pushy. Dealership was clean and all were friendly. Would recommend to friends, family, etc. Salesman was helpful and knowledgeable and not pushy. Dealership was clean and all were friendly. More

They just don't know how to take care of customers and most of all they don't know how to do a freaking wheel alignment... most of all they don't know how to do a freaking wheel alignment... More

I had a very strong brand preference towards Volkwagen before my encounters with this dealership, however; that has been tarnished by my terrible experience at the new trend motors. After I handed th before my encounters with this dealership, however; that has been tarnished by my terrible experience at the new trend motors. After I handed them my deposit, they stopped doing their job. I was unable to drive the new car that I had purchased, had already started making monthly payments on, and at I was making insurance payments on, for over 2 weeks because of their lack of organization and sheer disconcern for me as a customer. Dragon, the salesman, and Dana the office worker, took no responsibility for the mistakes that were made on their end. It was an overwhelmingly disappointing experience because of the poor business manner at this dealership. I conveniently did not receive the survey that all Volkswagen customers are supposed to get after making a purchase. I strongly discourage anyone in the market to purchase an automobile from working with this dealership. More

When I arrived for a test drive at Trend Motors VW, the When I arrived for a test drive at Trend Motors VW, the salesman- Mr.Bizotti informed me that the car(used) was sold. I complained to the eCommerce When I arrived for a test drive at Trend Motors VW, the salesman- Mr.Bizotti informed me that the car(used) was sold. I complained to the eCommerce manager -John De Vita, he informed me that Mr Bizotti is a very good and professional TM team member and he was going to offer me a similar car. After five days the eCommerce manager contacted me, saying they have ended their relationship with Mr. Bizotti. In the end they failed to make a good offer with a similar car. Instead of being rewarded for my loyalty to Trend Motors(in 2008 I purchased a VW Rabbit!), I have the feeling that I was cast aside in a dismissive way. They appear to be practicing bad business tactics (the general sales manager, Scott Saccamona never picked my phone) even tough PR people(eCommerce) were pleasant. If you are going to purchase a VW , go to Paul Miller VW, Linden VW, Douglas VW. They have a good selection and they treat the costumers with respect and without any complications.I found the same car, better condition, better mileage, similar price at Linden VW! More