I brought my car in for a warranty repair and upon picking it up, noticed the front bumper was scratched/scuffed, misaligned and the grille is scratched as well. I spoke with John in service who told me Trend was not at fault, although the car was not closely inspected prior to being taken in, and who's to say the scratches weren't there when I brought the car in. I know my car front to back and had a body shop polish it, the scratches were not there. After John did a complete look around my car and pointing out every flaw (Im not sure how this was necessary since I was discussing the front bumper and a few old scratches and dents were previously caused by Trend), we came to a compromise to have the front bumper scratches buffed out, nothing more, as this was a courtesy for a free (warranty) repair they had already performed. I picked the car up, scratches were not buffed and the spot the scratches are in were just as dirty as when I dropped the car off. If the bumper had been buffed, that spot would've been clean and the dead bugs would've at least come off with a buffer. I tried wiping the spot with a little soap and water when getting home and to my surprise the scratches lightened a bit because the dirt came off. The bumper was not buffed, I do not appreciate being insulted like this.
Never buy a car or bring one here ever