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Trend Motors Volkswagen

4.1

96 Lifetime Reviews

221 US-46, Rockaway, New Jersey 07866 Directions
Sales: (973) 625-0100

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96 Reviews of Trend Motors Volkswagen

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October 27, 2018

"Great Experience, Thanks Izzy!!"

- Rob&Alissa

Shout Out to Izzy!! Than you for making this a fantastic car buying experience. My daughter is thrilled with her new ride. I'm sure referrals will be forthcoming :) I highly recommend Izzy at Trend Motors. He worked hard to get us the best deal on a great car. Thanks again Izzy!! You are a Rock Star!!!!!!

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Recommend Dealer
Yes
Employees Worked With
Izzy D.
July 29, 2018

"Unnecessary high pressure, poor communication "

- Ausfahrtzumvw

I have had the fortunate experience of having purchased and leased many vehicles from BMW, Porsche, Mercedes, and Audi over the years. This particular situation we had already decided to purchase the Golf R. Our first visit to Trend was met with a surprise. Upon entering the showroom a sales person approached us almost immediately and asked how we could be helped. I replied by stating we are interested in buying a Golf R and I would love to drive one, I had never driven a Golf. I could not have been handled more abruptly. I was told, “absolutely not, we don’t allow that.” Never having encountered such a quick and negative response during car buying, I explained how I wanted to buy one and would need to drive it, because never would I make a purchase without test driving. I was told it was corporate policy, sorry, and we left without even an attempt to convince us to spend money. Keep in mind, I know what I want and have the money. My second mistake was to give the dealership a second chance by using the USAA online car buying service. USAA put us in touch with Stephen, who although inexperienced was a fantastic guy to deal with. He is not to blame for this review. We were given a test drive, loved the car, and in days decided to buy. A deposit was given and throughout the process, I communicated several times to more than one employee how USAA would be my preferred financing. USAA has benefits for military families worth more than dealer financing. We made the appointment to pay for the vehicle, which is where the third strike occurred. Unfortunately, at Trend, old school, “let me talk to the manager” style tactics are in full play. The pressure comes in as I imagine one would see at a Chrysler, Honda, or Dodge dealership. Pushing that aside, I am fully prepared to purchase a vehicle despite having to endure the old time sales circus act. Having been in sales for many years in the past, I believe a well trained professional staff would have listened to the customer throughout the communication process and taken note of what I wanted. This is where I made my final mistake. Having delt with higher end dealerships for so long, I perhaps fell victim to a bit of complacency and expected to be able to write a check for greater than a $2,500 down payment. Keep in mind no one told me about the dealership requirements before I prepped my vehicle for trade in. One by one we had to meet the staff, finance manager and a cadre of others before learning this was not possible. A few takeaways here became almost immediately clear during these interactions. Here was the experience: 1. Not financing through VW was called “being thrown for a loop last minute” by one employee. That was not the case, nor should it ever have been communicated in such a way. It was clear to that since I couldn’t be convinced to apply for in house financing, I became less attractive. 2. The car was $800 under MSRP. Hardly any favors were given to warrant me feeling compelled to abandon an option to finance on my own. 3. My trade in was undervalued by $1800 in comparison to Porsche, Audi and BMW. And all three other vehicles had thousands in incentives. The salespersons knew this, and yet I still wanted the car and was willing to forgo the expense for it. I made the effort. 4. When we pulled in the lot, we noticed the car was not detailed prior to our arrival. Pressure to purchase a polymer coating for additional cost was clearly the reason. This could have been brought to our attention days ago to expedite the delivery process. 5. Financing. Once learned there were low limits placed on the usage of credit cards and personal checks, I realized we would have to wait at least one week to 10 days to get a cashiers check to take delivery. Since we bank entirely online with a credit union and moved large funds prior to the delivery date for this purchase, I would now need to move funds a second time again to a bank where I could obtain a cashiers check. This would cause the significant delay. Ok, again I recognize this was a unique situation born from previous experiences where placing a large amount of cash on a personal check and/or credit card was never a subject of discussion. This could of been avoided if we during our communication someone told us about the accepted methods of down payment. 6. This deal had already taken several hours, the options presented to me were not great; to just finance the whole car, wait for financing to contact the dealership owner to get permission to extend these limitations, or just keep the car on deposit and come back in a week and a half. With excellent credit and money in hand, this is when I then heard the remark about having been “thrown for a loop with using USAA, and how they are difficult to deal with on the phone.“ Very uncomfortable, and reminded me of the first day we walked into Trend. I knew that was enough. It should not be this difficult, it was then clear to me that we made a mistake and the dealership was not for us. No one was going the extra mile, it felt as if we were unreasonable or annoying. 7. We made sure to tell management not to blame Stephen, but we had made an error (in going to Trend), stopped the purchase and they processed our deposit for return. After hearing my story about VW, 30 minutes after leaving Trend, Audi volunteered (offered without suggestion) to solve my problem by taking a credit card for a large down payment (to get points they suggested to use Amex or any card for whatever amount I wanted) and I then drove away in an heavily discounted (-$6500) brand new loaded Audi S3 for less than a Golf R. They provided lunch, no pressure sales, and we bought some extras with actual value to us. It took less time to start and finish that deal and drive away in a new car, then it did for us to dodge the pressure to purchase a polymer treatment gimmick and meet a the pressure driven Trend finance manager (Mike?). Did I mention my payment was lower and I accepted same day delivery on a fully loaded S3 and I received $1800 more for my trade in? Summary: I’ll share some blame here with unknowingly thinking Trend VW was capable of accommodating a customer outside the box, my thinking that an obvious loyal customer to other German brands would make me an attractive buyer, I also learned a lesson on how some or most dealerships take down payments. There was no effort to swoon us at any time, or convince us VW would love to have us as repeat customers. The VW Golf R seemed afterward to be almost forcibly promoted by the dealer as rare or coveted, warranting unenthusiastic treatment of potential buyers. One salesperson mentioned only 500 come over to the US. With over 4,000 American market deliveries, it’s not. It may be a very nice VW, unique to some degree in the segment, worthy of praise for its engineering, but it was not worthy of being sold at VW dealerships like Trend. I wish the car should be considered rebranded, updated, and sold at Audi. The dealership style here is undesirable at best, and if you come expecting “typisch” German brand treatment, you will be disappointed. In the end it was a proven step back from the other brands, I learned a lot about VW, as if deiselgate wasn’t enough. A bit of a ‘told you so’ moment for friends who warned me to stay clear.

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Recommend Dealer
No
Employees Worked With
Stephen, Mike, others
July 25, 2018

"Feels just like family"

- slacoss

Stephen from Trend is the only person from a dealership that returned my inquiry when shopping for a new car. Normally I'm one to shop around before making a decision. However, Stephen and his team made me feel like family and answered every single one of my many questions. I would refer this dealership to friends and family and will come back again if when I'm in the market again. Make sure to ask for Stephen, he will make sure Trend is able to meet all your needs.

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Yes
Employees Worked With
Stephen
May 15, 2018

"I was very comfortable. They are experienced,super polite. I"

- Tammy123

They truly lived up to any expectation that we had. I hope to buy again and will recommend to all my friends in the future. Also very well maintained facility

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Yes
Employees Worked With
Scott,les,mike
May 11, 2018

"Great service!! "

- debbie

Absolutely love my new car!! Everyone at dealership is so helpful!! They go out of there way to make everything perfect for you and your family!!

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Yes
Employees Worked With
Dean Houston
May 07, 2018

"Exceptional Service!"

- btme

Trend Motors is the best place to buy or lease a vehicle! From the moment we walked into the dealership, we felt comfortable and assured that we were receiving the best possible service. All of the employees were friendly and made us feel welcome. Les answered all of our questions, and took the time to make sure we understood our choices and that we were making the best possible decision based on our lifestyle. We could not be happier with our Volkswagon, and would recommend Trend Motors to anyone in search for a new car. Many thanks!

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Recommend Dealer
Yes
Employees Worked With
Les Agius and Scott Saccamona
November 26, 2017

"Incompetent and unscrupulous "

- vwcc

At purchase time, I encountered the following issues: - Car readiness. When I arrived, car was not ready, even though I was assured it would be. Rearview camera was disassembled and not working. I did not receive an explanation why I was promised a deliverable car while this car was not. Additionally, Dealer insisted that I could only repair the camera at their dealership, and that the repair will probably be covered if I went to another dealer. This turned out to be a lie. Douglas VW, my local dealer assured me they would take care of it under warranty and they did. - Loan. On the phone agent (Bill Backes) unofficially quoted me to expect around 2.4% loan APR, while in reality came to 4.4%, and I was told that 2.4% was far outside rate I could hope to get. No clear explanation as to why 2.4% APR was informally quoted on the phone. - I experienced high-pressure tactics for purchase of options I did not need. I did not like it, but at least this is part is not dishonest. Under the high-pressure sales tactics, I have purchased an expensive ($2500) warranty provided by Warranty Solutions. I purchased it under personal assurances from Manager Scott Saccamona that “Customer may cancel and receive a full refund after 90 days and before 12 months of purchase”. Shortly after, I had changed my mind about it, and contacted Mr. Saccamona about cancellation. Mr. Saccamona bounced me around to different people, including finance manager Mike, and after insistence on my part, they agreed to process refund *in person only*. I insisted that it is extremely inconvenient for me and asked them for any kind of way of doing it by mail, but they would not allow it. One time, when I had an occasion to be near the Dealer, the Dealer refused to see me re: this, citing being busy. All in all this was going on for 2-3 weeks. Just by luck, I decided to try to cancel directly with Warranty Solutions, and I was able to do it in 5 minutes simply by emailing them a signed request. Within minutes of completing it (and forwarding a courtesy copy to Dealer), I received an abrupt and angry phone call from Mike accusing me of, I am not actually quite sure of what. But Mike was angry with me, that’s for sure! Importantly, the cancellation policy stated by Warranty solutions (and hidden deep in contract terms) stated that no-fee cancellation was only possible *within 60 days* of purchase, while Dealer stated it was *NOT possible before 90 days*. Further, the refund was to be processed through the Dealer. Dealer would not provide any refund timeframe, and left my 5 or 6 email reminders unanswered. Eventually, after calling Warranty solutions directly, Dealer’s accounting department directly, as well as VW credit directly, the refund was processed. In sum, at Dealer, I experienced the following: -Grossly incorrectly quoted loan APR on the phone. -Misrepresentation about car readiness. -Lying about me having to come to dealer to repair broken rearview camera -Lying or being incompetent about the terms of the warranty contract. -Lying about inability to process warranty cancellation by mail. -Inappropriate and almost threatening manner of interacting with me. I escalated this to VW regional (Bradford S., Region Case Manager), who *ignored* all claims and paperwork I presented. I escalated this to VWoA Executive. They apologized and offered a token compensation, but I didn't get a sense there were any stern talking-to with the Dealer.

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Recommend Dealer
No
Employees Worked With
Bill Backes, Finance manager Mike, Manager Scott Saccamona
September 27, 2017

"Trend takes extra effort to please their customers!"

- tdiloyal

Trend's Service Manager, John, took time out to work with me on the entire process of registering for and preparing for the engine modification for my 2013 Jetta TDI - and for the actual engine modification process itself. I couldn't be happier with my Jetta, and now that everything is in proper order, I feel confident in driving my safe, still fuel-economical VW. I am grateful for the special care and concern John, Meg, and the entire Trend staff show, to make sure their customers are completely satisfied with these wonderful vehicles - and are assured that the extra caring and superior customer service we have received (in this case, for the past 40 years!!!) will continue for us as long as we drive our great automobiles!!!! Many thanks again!!!!

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Recommend Dealer
Yes
Employees Worked With
John (Service Manager), Meg, Jason, Alex, and Glen, of course!!!!! All are pretty terrific and caring people!!!!
September 06, 2017

"Great Customer Service"

- Happy Customer

Trend Motors is a wonderful place to do business All the employees are friendly and professional and make you feel welcome to be in their dealership Casey our salesman went out of his way to take car from Rockaway to Wayne to be checked by our mechanic Also Rick and Luke were great to work with

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Recommend Dealer
Yes
Employees Worked With
We worked with Casey Campiglia great guy Would definitely work with Casey again
August 29, 2017

"Great Experience"

- debbie

Had a wonderful experience at Trend Motors! Dean, was our salesman, he was very imformative and answered all of our questions about our new car!! The whole experience was great and everyone was very friendly!! Would highly recommend Trend Motors to all of my friends!!

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Recommend Dealer
Yes
Employees Worked With
Dean, Mike
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