Trend Motors Volkswagen

Purchased a new 2010 Jetta. Dave Matushin, sales associate, was great to deal with. The finance manager Greg, and the General Manager Al both need training on customer service. I purchased an over associate, was great to deal with. The finance manager Greg, and the General Manager Al both need training on customer service. I purchased an overpriced extended warranty. When I went back and spoke with Al, he offered to reduce the price by $150 and told me that was "cost". I found out the real cost was actually $600 less than the $1850 he quoted. I canceled the extended warranty and am still waiting for the $2100 refund, 6 weeks after cancelation (refund is supposed to made in 3 to 4 weeks). You can get a great price, if you shop around (Milleniun VW or Newton VW)for the car and warranty. The price I paid for the car was good, but only because I shopped around and brought in a competitors price. Greg the finance manager, doesnt know anything about the warranties he is selling, so don't ask him any questions. The "new" Trend Motors, SAME OLD TRICKS. More

I don't usually take time to write reviews, however I was so impressed with the service department at Trend Motors that I feel compelled to write this review. I first contacted trend Motors service depart so impressed with the service department at Trend Motors that I feel compelled to write this review. I first contacted trend Motors service department and spoke to Ramsey regarding an issue with my daughter's Passat.He was extremely helpful and was able to schedule an appointment right away. That day I brought the car to Trend and met the Service Manager, Egon who I can't say enough about. He was very courteous, professional and made me feel extremely comfortable and we no how sometimes that is almost impossible at a car dealership, but not here. Egon kept in touch with me , letting me know what the problem was and when it would be ready and kept his word. When I arrived to pick the car up, Egon had the completed paperwork ready and made the process extremely smooth. I would highly recommend Trend Motors! Thanks again Egon and Ramsey. More

We had a great experience dealing with Mr. Dave Matushin. He was straight forward and direct, but never pushy nor aggressive, and gave a great price on the 2010 Jetta sedan we were thinking of buying. We end He was straight forward and direct, but never pushy nor aggressive, and gave a great price on the 2010 Jetta sedan we were thinking of buying. We ended up not buying the sedan from him after three days of phone calls and meeting with him, but he was still gracious even after we decided to buy a car from a different manufacturer. More

lease a VW jetta with VW Trend Motors. They sales people were really good at getting me into my first Jetta lease but when I came in for service it was a three ring circus. The female at the service desk wa were really good at getting me into my first Jetta lease but when I came in for service it was a three ring circus. The female at the service desk was always very rude. Every time I wanted an oil change I had to make an appointment 2 to 3 weeks in advance. If I needed a maintenance service they would have to keep my car for days. They didnt have a loaner so I had to rent or depend on other people for the time I didnt have a car. I found it to be very difficult to go to Trend for any servicing. My lease is coming to an end and I want to lease another Jetta hopefully it would be as stressful. More

My car was there for a catalytic converter - for which I had to wait 8 weeks for the part - not Trend Motors fault but during the eight weeks my car was there several times. <br>The first time it was there had to wait 8 weeks for the part - not Trend Motors fault but during the eight weeks my car was there several times. <br>The first time it was there I was told every day the part would be in where it was common knowledge among the other VW dealers and service providers I talked to that it was a minimum of two weeks before the part would be in; After I demanded my car back (I had nothing else to drive) I had a headlight go out the very next morning. <br>The second time my car came home from Trend Motors my glove box was broken. The third time my car came home from Trend Motors my middle console was broken. Also, I mysteriously, had an incorrect blinker bulb show up in my car that melted the fuse. <br>On the day my part came in, I had to take my car to Trend Motors because it had died and I couldn't drive it anymore. I went to Trend, dropped off my car, spoke to the service people and specifically asked if the part was in - they said it wasn't so I spent $60 to rent a car. Later they call me to tell me that the part was delivered on the Saturday before hand. <br>I called and spoke to the manager requesting to be reimbursed for the cost of renting a car. He said that his service men did nothing wrong and he wouldn't reimburse me the $60 for the rental car I didn't need to have and I really couldn't afford because I spend so much for the car in the first place. <br>In less than a year I have had the following replace - mass air flow sensor, ignition coil, catalytic converter, - now the car is dead again for a possible alternator problem. So now I am without a car yet again and getting to work to pay for the car on the good graces of people passing by. <br>So if you should happen to see a hitchiker in a business suit and an 'I hate VW' bumper sticker on my back - it's me - please pick me up so I can pay to keep my Jetta in the shop. <br>Thank you. <br> More