Trent Cadillac Buick GMC - Service Center

2nd Chance very disappointed I came in for rotors and breaks after speaking to parts and service specialist he told me no need for new rotors and breaks just need them turned. I w I came in for rotors and breaks after speaking to parts and service specialist he told me no need for new rotors and breaks just need them turned. I was ecstatic I though I only had to spend $90 instead of the $179 I was quoted. After waiting 4 hours (which I was told 1 hr max). I picked up my CTS and I was shocked when I jumped on the highway and my CTS was till shacking. I returned to dealer and I was given a loaner for my incovience. Next day opon my arrival to my suprise NOW I need new rotors another $211. Not to mention now my engine light was on and it was NOT on before when they did inspection. Come find out my coolant was LOW which fixed engine light. All of my fluids should have been top off it’s suppose to be included with inspection. So my $179 visit ended up being a $310 bill. Service specialist did NOT go above and behind to fix the mistake and ironically the service manger wasn’t in. Now I know why thier slogan is “come on by and see why are people give you the edge” it’s because they push you to the edge of spazzing out. I’m very disappointed I ALWAYS bring my car here to be serviced. Will it e back! More

Not impressed Got quote,scheduled appt.,didn’t Take current contact info. Arrived dIdn’t have tires, quoted,me a price with old tires and proposed tires $1500. Corr Got quote,scheduled appt.,didn’t Take current contact info. Arrived dIdn’t have tires, quoted,me a price with old tires and proposed tires $1500. Corrected price,added brakes and parts until price was $1400. when I left dealership,didn’t close my hood,held by secondary latch,noticed before I got on hwy 70 before I accelerated top speed.will not use again,although I used previously with no problem More