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Trent Cadillac Buick GMC - Service Center

New Bern, NC

4.7
67 Reviews

67 Reviews of Trent Cadillac Buick GMC - Service Center

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July 16, 2024

Thomas was great, he went above and beyond. I asked about how many miles I had put on my last set of tires and he researched it and gave me an answer. I then bought a new set of the same. Great More

by cvn71nurse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas, Service
April 26, 2024

Albert in Service dept was top notch and made sure all my service needs were met, tip of the spear in Customer service. More

by madkatmarine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
May 22, 2024 -

Trent Cadillac Buick GMC responded

Thank you! Albert truly does an amazing job at making sure his customers are taken care of! We appreciate your business :)

March 16, 2024

Very nice and helpful very knowledgeable about questions that I asked customer service was excellent More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Kahsai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Polk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmie Demaroney
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2024

Josh Grasso is my go-to guy. I have been a loyal customer for years, dating back to Mike Deichmann. The People do give Trent the edge when it comes to service after the sale. More

by carolprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2023

I was able to get to a buying decision quickly and was able to make a deal without a long process. More

by Marty31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023

Check in was easy and fast. I dropped off my car a few hours before closing and it was ready to be picked up the same day. More

by noemail@nodomain.com
Recommend Dealer
Yes
Employees Worked With
Stephen
May 31, 2023 -

Trent Cadillac Buick GMC responded

Thank you much for such a great review. We have been working hard to make our check in process faster and we appreciate you noticing.

May 16, 2023

George Malosky made me feel welcome, was very friendly, and made sure I was in and out in as little time as possible. Never disappointed with the service I receive. More

by be@sdlaf.com
Recommend Dealer
Yes
Employees Worked With
Hi
May 31, 2023 -

Trent Cadillac Buick GMC responded

Thank you so much for such a great review :)

May 15, 2023

Well pleased. No No No No No No No No No No No No No More

by dpcayton1@hotmail.com
Recommend Dealer
Yes
May 31, 2023 -

Trent Cadillac Buick GMC responded

Thank you

May 12, 2023

Service team was helpful. Needs were met and the appointment was efficient. Three more words More

by gopirates03@gmail.com
Recommend Dealer
Yes
May 11, 2023

Every one very polite and respectful, especially Ms. Tant. But the Service Technician who was assigned my truck failed to properly fill the tires with proper 35psi and failed to check fluids, the windsh More

by lizandted@yahoo.com
Recommend Dealer
Yes
May 31, 2023 -

Trent Cadillac Buick GMC responded

Thank you for letting us know. We will let our Service Manager Josh know and we will be using this as a training experience. We appreciate your business.

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