Tri-Cities Chrysler Dodge Jeep Ram - Service Center

Not honoring Commitment made Made call to Tri City Dodge dealership in Kingsport Tennessee service department for price on oil and oil filter service on Ram 2500 Diesel. I aske Made call to Tri City Dodge dealership in Kingsport Tennessee service department for price on oil and oil filter service on Ram 2500 Diesel. I asked if it could be done today. Reply was yes. Great I'll be there in 30 min. I arrived in that time went to service desk and requested the oil and filter change. When I asked about the price of service it was quite a bit higher than quoted price. Service asked who I talked to. I gave the name she was called and remembered the call. Her price and the service dept price was way off. Service manager informed of internal communication break down and enforced the higher price. I wanted to see the owner for their opinion. Corey Deardorf. He had been informed by service before he approached me First impression of him was I was wasting his time. I informed him of my name and long-standing relationship with Dodge and previous management. See, previous management has been replaced with this outfit. He finally told me he would do the service but at the cost of the employees mistake and she would pay for it. Really, what a sorry way to handle a customer concern. I told him I don't want to hear your method of punishment for getting this done. now you've made me feel bad for your mistake! It is at this point I realized what I was dealing with. And I expressed my dislike for his attitude, personality and lack of ability to handle a customer concern which ended with a call to Chrysler and filed a complaint with you personally. You are a man of low character with great responsibility. What you accomplished today Corey has demonstrated your lack of respect and understanding of customer co cerns being resolved properly. One more question Corey if you had it to do over would you it differently? To all concerned that visits this dealership good luck because I was offended, disappointed and convinced all I did was waste his time. An inconvenience. I won't soon forget it ! More