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Tri-City Chrysler Dodge Jeep Ram - Service Center

Somersworth, NH

4.8
108 Reviews

108 Reviews of Tri-City Chrysler Dodge Jeep Ram - Service Center

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March 10, 2022

There service department is outstanding. Great communication and prompt service. Always professional and great attention to detail. More

by Dhoody1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krystal
Mar 11, 2022 -

Tri-City Chrysler Dodge Jeep Ram responded

We are so pleased to hear that you had such a great time working with our team at Tri-City Chrysler Dodge Jeep Ram! Thank you!

February 04, 2022

Very happy with the service no matter the issue. Always accommodating to the customer needs. More

by Dmrydle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oil change personal
Feb 07, 2022 -

Tri-City Chrysler Dodge Jeep Ram responded

Thank you for being a Tri-City Chrysler Dodge Jeep Ram customer! We appreciate your continued support and look forward to your next visit!

January 16, 2022

I have bought 3 new trucks from Tri City, all services done there as well. Brought my 2018 in because the transmission is acting up, service advisor Krystal said they couldn’t find anything wrong but will More

by DP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krystal
Jan 19, 2022 -

Tri-City Chrysler Dodge Jeep Ram responded

Hi Dave - our records show that your initial visit resulted in a test drive with no duplication of your concerns - no lights and no stored failure codes to go by. Based on the truck's mileage, a transmission fluid flush & filter is recommended maintenance and a starting point for an intermittent shifting concern. Our Service wait times have been longer than typical. Like many businesses, we are in challenging times and doing the best we can. The wait time was compounded because you indicated you needed a loaner vehicle, which are also in short supply from both our in-house fleet and from our third-party affiliates. Krystal did her best to stay calm with you during your exchange at the service desk while trying to explain the situation. We look forward to seeing you at your appointment on Monday 1/24 for further diagnosis. Thanks again.

Jan 19, 2022 -

DP responded

Thanks for the response. The recommended service for the truck transmission according to Ram is 60000 miles and I have never heard of routine fluid changes to be a fix for transmission shifting problems. Not to mention when I was able to find another dealership who wasn’t as busy since they got me in within 4 days of me telling them what my truck was doing. They confirmed the truck indeed needs a new transmission without trying to charge me for a fluid change, cabin filter or a tire rotation. I understand things can be missed, opportunities to do the right thing aren’t followed through. Don’t come back with some company line of covid. Own your mistake, learn from it and I’ll see you when I’m ready to trade this truck for a new one.

January 15, 2022

Ken was very helpful while my last visit for my Cherokee to be inspected. He made it a very pleasant experience, didn't have to wait very long and a reasonable price. More

by Katz777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken
Jan 18, 2022 -

Tri-City Chrysler Dodge Jeep Ram responded

Thank you for leaving Ken and the Tri-City Chrysler Dodge Jeep Ram team your five-star review! We're so happy you enjoyed your experience!

December 27, 2021

They detailed my truck. Great price and great staff, I also was given a free loaner vehicle. Truck looked great!!!!! More

by loveablemutts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krystal
Dec 29, 2021 -

Tri-City Chrysler Dodge Jeep Ram responded

It means so much to us to hear we've provided you with the best possible care to you during your service visit! Thank you for rating us five stars! - Tri-City Chrysler Dodge Jeep Ram

December 16, 2021

It was a very pleasant experience. The people were great and the service was quick. More

by lpmc5050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Arsenault, Deangelo Bryant
Dec 16, 2021 -

Tri-City Chrysler Dodge Jeep Ram responded

We are so happy to hear that you had such a great time working with our team at Tri-City Chrysler Dodge Jeep Ram! Thank you so much!

December 12, 2021

Brought my Jeep in for service before heading for Florida for the winter months. Excellent service and efficient, friendly atmosphere. A pleasure to have my vehicle serviced there. More

by Mehringerd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krystal
Dec 14, 2021 -

Tri-City Chrysler Dodge Jeep Ram responded

Thank you for visiting our team here at Tri-City Chrysler Dodge Jeep Ram! We appreciate you trusting us with your Jeep and hope you enjoy your winter in Florida!

October 25, 2021

Great service. I have bought a number of cars there and always get them serviced at Tri City. I do not consider any where else More

by gsmw93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krystal
Oct 26, 2021 -

Tri-City Chrysler Dodge Jeep Ram responded

Thank you for your loyal business! We're truly grateful for all of your support and look forward to your next visit with us here at Tri-City Chrysler Dodge Jeep Ram!

October 19, 2021

Always a great experience and enjoyed the customer service. Never disappointed with all my service needs. More

by Norm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Oct 20, 2021 -

Tri-City Chrysler Dodge Jeep Ram responded

It's so great to hear, Norm! Thank you for leaving the Tri-City Chrysler Dodge Jeep Ram team your five-star review!

October 12, 2021

Krystal was amazing customer service got my 2020 jeep in for service and out in amazing time More

by Buckmanbarbara808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keystal
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