Tri-City Subaru

The Tri-City Subaru service department goes above and beyond when it comes to customer service. It is very hard to find good customer service people today so when you do find them you appreciate them ve beyond when it comes to customer service. It is very hard to find good customer service people today so when you do find them you appreciate them very much. On one of my visits to drop my car off for repair I misplaced my cellphone. I called the service department to see if I left it on the counter. No luck! Joe offered to go out to my car to look and see if I left it in there. He searched my car from top to bottom but did not find my phone. Later on I remembered where I put it... Kudos to Tri-City Subaru for everything that you do! More

I had to bring my car in for a checkup. Some time before I had on two occasions hit potholes very hard and knew I had damaged my rims. I then told Sue I had a balance problem along with the normal checkup. I had on two occasions hit potholes very hard and knew I had damaged my rims. I then told Sue I had a balance problem along with the normal checkup. Just a short but reasonable time later she said my car was ready. She then told me about the rims which of coarse I already knew and said I might want to replace them. Whats important here is that she didn"t pressure me into getting rims immediately and that the balance problem was fixed the prices reasonable and I was on my way. This is not the first time I have been satisfied and probably won't be the last I'm sure. I know when I need new tires I will probably get new rims. I will go no where but Tri-city Subaru for the tires and rims, I don't want just anyone working on my car they are the experts onall-wheel drive and more importantly its how I have been treated thus far. Thank you Tri-city Subaru. More

Seven years ago, Steve Diamond was a wonderful person to work with when I purchased my Subaru Legacy wagon. However, all of my contact since then has been with the Service Department which was "OK" until I work with when I purchased my Subaru Legacy wagon. However, all of my contact since then has been with the Service Department which was "OK" until I had an incident which necessitated my switching to another repair shop. A second major incident led me back to Tri-City Subaru and to Sue Monahan in the Service Department, who had not been with Subaru when I had gone there previously. Sue is a miracle!! She has been extremely knowledgeable, professional, understanding and kind. Since I have been dealing with her, it is a distinct pleasure to have my car serviced. Tri-City Subaru is most certainly blessed to have acquired her on their staff. I have recommended Sue and her department to several people and will continue to do so. Thank you. More

We had several issues with our 2002 Forester and had difficulty getting those issues resolved with another dealer. Sue was able to get us an immediate appointment. She and the mechanics quickly and co difficulty getting those issues resolved with another dealer. Sue was able to get us an immediate appointment. She and the mechanics quickly and correctly identified the problems and fixed them promptly. The service and responsiveness were outstanding. We would recommend this service to others, and we have already done that. More

We worked with Eric Mancuso regarding leasing Subaru Forester 2010. We were pleased with the overall sales experience. Eric quickly showed us the difference between SE and Premium models. He was very fr Forester 2010. We were pleased with the overall sales experience. Eric quickly showed us the difference between SE and Premium models. He was very friendly, positive and knowledgable. Eric answered our questions and explained various options. We agreed upon price that met our budget needs. It was our second positive experience with Tri-City Subaru. More

My husband and I decided we needed an AWD vehicle to help make travel easier during the New Hampshire winters and decided to look into buying a Subaru. Having purchased several new vehicles we prepared ourse make travel easier during the New Hampshire winters and decided to look into buying a Subaru. Having purchased several new vehicles we prepared ourselves for the tedious process of negotiating both our trade and purchase price. It was all unnecessary. We met Robert Francis and he was wonderful to deal with. From the hassle free purchase to being available to answer any questions, Robert has changed my mind about car purchasing. I no longer dread the experience and will definitely visit TriCity Subaru and Robert when it comes time for my next purchase. If I learn of anyone in the market for a new or used vehicle I will highly recommend Robert and the staff at TriCity Subaru. More

I would like to start by saying that I am a person that hates the whole car buying process having had unpleasant experiences at more than one dealership, several times because I am a woman, but found mysel hates the whole car buying process having had unpleasant experiences at more than one dealership, several times because I am a woman, but found myself at the point where I wanted and needed to make a change. Being a Subaru owner I knew I wanted another Subaru and after checking the web sites of several dealers found a car I wanted to see at Tri City Subaru. When I arrived at the lot I was quickly given a warm and friendly welcome my Eric Mancuso. He accorded me all the time I needed showing me several different cars and showing me different options and never making me feel pressured. In the end I wound up buying a different car than the one I went to look at, but one that fits my needs perfectly in everyway, thanks to Eric. If not for him, I am not sure I would even have looked at the car I bought. The whole experience was so pleasant. Eric was courteous, friendly and extremely helpful throughout, making it so easy for me. I also dealt with Andrew Cyr for the financial end of things and he too was very pleasant and easy to deal with. I did not buy a new and very expensive car and yet I am so pleased with the treatment I received I would highly recommend Tri City Subaru and Eric Mancuso without hesitation, and I LOVE MY SUBARU!! More

Knowledgeable staff and quality service are the mainstays of why we have purchased our third Subaru from Tri-City Subaru. Eric Mancuso has been our sales person for the last two Subarus we have purchased. E of why we have purchased our third Subaru from Tri-City Subaru. Eric Mancuso has been our sales person for the last two Subarus we have purchased. Eric exemplifies the rare quality in a car sales person of being extremely well informed about the product he is selling and his demeanor is one that does not come across as a person who will push the sale no matter what...we like that approach. He takes ample time to explain the features of the vehicle before the vehicle leaves the lot and is readily available to answer any questions about the vehicle after the sale. In a similar fashion, the service department has service technicians who know their stuff and complete their work within reasonable time limits. More

Found exactly what I was looking for when I couldn't find what I wanted anywhere else in New England for a better price!! I was looking for a nice quality subaru with low miles at a good price with nice feat what I wanted anywhere else in New England for a better price!! I was looking for a nice quality subaru with low miles at a good price with nice features and that is exactly what I found. Highly recommended!! More

Eric is by far the best sales person I have dealt with in my 51 years of buying a car. All the things about buying, road tests, explaing the cars was great, but the most important thing was that even after t my 51 years of buying a car. All the things about buying, road tests, explaing the cars was great, but the most important thing was that even after the sale he is very helpful and takes the time to go over things with you 4 months later. He is the best. More