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Tri-City Subaru

Somersworth, NH

4.6
385 Reviews
The Tri-City operations in Somersworth NH originated back in 1965 by Rene Plante. The Subaru franchise was acquired in 1977 and was one of the original Subaru dealers in New England. Rene's sons Roger, Ken, and Steve Plante were involved in the operations from a young age and eventually took over as the second generation of ownership. Representing the third generation of family management is Jordan Plante who joined the operations in 2015 and progressed thru the dealerships to his current role as General Manager. Rene and family always wanted to be more than just a car dealer. They operated the business with many long-term employees, a high level of integrity and community involvement. Rene believed that it was the community that fueled the success of the business and that it was only right to return that with goodwill with community involvement and Tri-City continues to operate with those original philosophies today.
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195 Route 108

Somersworth, NH

03878

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Showing 385 reviews

October 10, 2023

The salesman that I purchased my vehicle from was excellent. However, I've been to the service department on two occasions since my purchase and have felt uncomfortable with the young woman at the d More

by m-mitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Northrop
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ally Champagne
Oct 10, 2023 -

Tri-City Subaru responded

We appreciate your feedback and are glad to know that you had a great experience with our sales team at Tri-City Subaru. However, we're sorry to learn about the less than satisfactory service department experiences you've had. I'll certainly address this internally as it's important for us to provide top-notch customer care across all departments. Thanks again for bringing this matter to our attention. We look forward to seeing you again in the future for an experience that will better reflect our high standards. Thank you, Jordan Plante - General Manager 603-742-3647

September 21, 2023

Tri-City Subaru was a joy to work with. They were very helpful in answering all my questions. We had a bit of a hiccup with confusion about how the financing was to be done, but they were v More

by k3diamonds
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Davenport
Sep 21, 2023 -

Tri-City Subaru responded

We appreciate your feedback and are glad to know our team at Tri-City Subaru was able to assist you effectively, despite the hiccup with financing. Thanks for choosing us!

September 11, 2023

Anthony is the go-to guy at Tri-City Subaru ! This was our 2nd time with him and let me say if you want a great deal with a great guy then look no further. No pressure, easy transaction, polite More

by cyndi.corson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Lanciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Tri-City Subaru responded

Cyndi, we're delighted to know that Anthony provided you with such a great experience for the second time at Tri-City Subaru! Enjoy your new limited-edition Subaru Forester and thank you for choosing us again.

September 01, 2023

We have always been satisfied with the work that you have done, we also know that the quality of professionalism that you have. We are so grateful for service agent. We have own and operated Subarus since More

by kjwaterhouse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lindsey Stengel
Sep 01, 2023 -

Tri-City Subaru responded

We're so glad to know that you've been satisfied with our work at Tri-City Subaru! It's wonderful to have long-time customers like yourself. Thank you for your trust and loyalty, and we look forward to seeing you back again down the road!

September 01, 2023

Overall satisfied with purchase of Forester, Touring. Noticed slight rattle on test drive which they said they tried to find. Removed license plate screws from glove compartment and said that worked. Pur More

by RM
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Arthur
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ringo Odell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott
Sep 05, 2023 -

Tri-City Subaru responded

We appreciate your feedback and are glad to know you're enjoying the comfort of your new Subaru Forester thanks to Mike's expert service. We apologize for any inconvenience caused by the rattle, but rest assured our service team will do their best to resolve it during your upcoming appointment. Your suggestion about phone ID is noted - thanks for bringing this up!

August 15, 2023

Anthony the salesman was very kind and knowledgeable. Good people all around at the dealership. More

by Freedogr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Dugal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Lanciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Arthur
Aug 16, 2023 -

Tri-City Subaru responded

Thank you for sharing your appreication for Anthony and the rest of the Tri-City Subaru Team! Safe travels!

August 03, 2023

Al always my service experience was great. Everyone is friendly and helpful. My car is always finished on time, and it's always fixed right the first time. More

by dplante222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Champagne
Aug 04, 2023 -

Tri-City Subaru responded

We're so glad to know that you had a great service experience with us at Tri-City Subaru! Our team always aims to provide friendly and efficient help. Thanks for the positive feedback, we appreciate it!

July 29, 2023

Allison, who I worked with throughout was excellent. She communicated things promptly, was professional, and and was excellent all around. My issue is that I brought my vehicle in, got several thousan More

by Bc2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allison
Aug 01, 2023 -

Tri-City Subaru responded

Greetings—happy to hear Allison and the Service team were excellent. We certainly understand your frustration with the additional wait. We honor the work we do and hope we did so in this scenario. I can certainly look into this further if you reach out to me and provide your name and information. Jordan Plante - GM - Tri-City Subaru

July 28, 2023

Seven year customer last experience never going back terrible service rude disrespectful manager rate poor More

by trina.ann.butler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ringo Odell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan last unknown
Aug 02, 2023 -

Tri-City Subaru responded

I'm really sorry for any inconvenience however, we appreciate you talking with us and working to resolve your concerns. We look forward to you coming in next week for a follow-up appointment. Jordan Plante - General Manager - 603-742-3647

July 25, 2023

This dealership has always done a great job for me. I have no plans to go anywhere else. I will always recommend Tri City. any of my friends. More

by plcurrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Champagne
Jul 26, 2023 -

Tri-City Subaru responded

We're delighted to know that you've had consistently great experiences with us at Tri-City Subaru. Your recommendation means a lot! We look forward to providing excellent service to you for many years to come!

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