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Tri-City Subaru
Somersworth, NH
362 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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362 Reviews of Tri-City Subaru
December 14, 2011
I will start by saying that I wrote one review, with similar ratings, which was removed by dealerrater.com reportedly for being "too vague". So, here are some specifics: I traded an '09 Im similar ratings, which was removed by dealerrater.com reportedly for being "too vague". So, here are some specifics: I traded an '09 Impreza with approx 30,000 miles for an '09 Forester with just under 60,000 miles (I needed add'l cargo space). They gave me $15,500 in trade (the car needed minimal [tires, bumper touch up] in order for them to list it for resale at $19,500. I bought the Forester for $19,495. On my drive home from the dealer I noticed that both side mirrors shake, to an extent that makes using them nearly out of the question. The windshield has countless dings, some of which have been repaired, some not. The brakes squeak and the car's idle speed tends to change dramatically, and get fairly high, for no particular reason. I started email correspondence with Matt almost immediately after purchase. I was told that the windshield is not covered in any sort of warranty and the other issues could certainly be addressed by the service department. This left a bad taste in my mouth. I then began corresponding with Roger, who initially made it seem as though we could work something out wherein I trade the Forester in for a different car, hopefully one without a list of issues. Rather than informing me over the telephone, he requested I come to the dealer. I live in Maine so this wasn't super convenient but I drove to the dealer in hopes of remedying the situation...hoping for a win-win. Within minutes of arriving, Roger informed me that what I needed was "some buckin' up" which of course is not what I felt was needed. Shortly after, I made a comment something like "this is a crazy situation." Roger replied, "Oh, you were crazy long before we started this process." Again, this was not received well by me...to say the least. We then proceeded to discuss the financial piece, at which time, he informed me that he would give me $15,500 for trade in on the Forester ($4000 less than what I had paid one month before). He would, however, sell me a used car with minimal profit for himself. Of course, this did not feel like a very fair deal to me...nor did I feel very appreciated or respected as a customer. This is my 5th Subaru and I will continue to buy them but certainly not from Tri City. I know this review is long...I tried to keep it short and sweet but that was not an option. I base many of my purchases/choices on consumer reviews. I try to post reviews (both good and bad) whenever possible and I felt that writing about my experience at Tri City was worth making public. More
by libbylou
Employees Worked With
Roger Plante & Matt Dugal
Helpful December 12, 2011
This was the second Forester we have bought from Tri-City, and once again, Bob Arthur was our contact. He's a great salesman; he remembered us from our first Forester purchase of seven years ago! Tri-City, and once again, Bob Arthur was our contact. He's a great salesman; he remembered us from our first Forester purchase of seven years ago! (I know because he remembered our trade-in vehicle!) We loved our first Forester, so when the time came to buy a new one, we didn't hesitate; went directly to Tri-City and bought a two-year-old, newer Forester. The dealership has been very responsive whenever we have needed service, or just needed some questions answered. More
by mowerman
Employees Worked With
Robert Arthur
November 16, 2011
I pre-ordered a 2012 Subaru Impreza from Tri-City Subaru. I have emailed Marcus multiple times, with multiple questions. He is also very quick to reply and his answer are always informative, honest, and ve I have emailed Marcus multiple times, with multiple questions. He is also very quick to reply and his answer are always informative, honest, and very helpful. This is all on top of getting a great price on my new Impreza. Could not be happier with the experience so far. More
by seamus_carney
Employees Worked With
Marcus Katkin, Marcus Katkin
November 09, 2011
I'm on my 7th Subaru and my 3rd from TriCity...we service our baby with them and no other and have always been EXTREMELY satisfied...Subaru Love is definitely the case with my family! our baby with them and no other and have always been EXTREMELY satisfied...Subaru Love is definitely the case with my family! More
by Sara03867
Employees Worked With
Roger Plante, Joey and Sue in Service are amazing!, Joe Bova, Roger Plante, Tri City Subaru Service Team
November 02, 2011
We have purchased five Subarus from Roger, and loved every one of them, but it's the Service Department at Tri-City that I'm really crazy about. Sue Monaghan is the Service Adviser there, and she's the every one of them, but it's the Service Department at Tri-City that I'm really crazy about. Sue Monaghan is the Service Adviser there, and she's the first face I see when I walk in the door. For me, she is why I keep coming back to Tri-City. I trust Sue. She is incredibly knowledgeable about how these cars work and all the things that might go wrong with them, from brake pads and bearings to ... um... an embarrassing rodent problem and how we can prevent it from happening again. Sue is able to explain how my car works, what parts are wearing down and why, when they should be replaced, how much time I can wait and still safely drive the car. She explains it all without making me feel stupid, which I greatly appreciate, and she helps me save money whenever she can. Always with a friendly smile, the personal touch in a personal way. More
by LRH
Employees Worked With
Sue, Roger, Joey, Joe Bova, Roger Plante, Tri City Subaru Service Team
October 04, 2011
There is nothing in my world that is worse than shopping for a new car. In truth, I would rather chew my left foot off (but that would further limit my transportation options). My experience with the staff for a new car. In truth, I would rather chew my left foot off (but that would further limit my transportation options). My experience with the staff at TriCity Subaru was fantastic. Their prices were competitive, the stock they had available on site was good. Mostly, however, the service that I received from the staff (especailly my sales guy Joe Bova) was outstanding. I found them to be responsive without being pushy. They were knowledgeable about their cars, and their competitor's cars - I double checked their facts on all counts. I walked away with a greater appreciation of car design, and safety. Further than this, I walked away with a GREAT deal on a reliable and pleasurable car. I know that I will drive for many happy years. If you want a pleasurable (read 'the least painful experience possible for me') experience buying a car, I would highly recommend this dealership and my sales guy: Joe Bova. They will be my first choice if I ever have the unhappy task of buying another car. Thank you, Joe, for saving my left foot! More
by CarlessinNH
Employees Worked With
Joe Bova, Joe Bova
October 04, 2011
Professional, personal and customer oriented. Kind and friendly and sensitive to every customers needs. Competitive , but extremely fair and very open-minded.Overall Tri-City Subaru is a uniques and respe friendly and sensitive to every customers needs. Competitive , but extremely fair and very open-minded.Overall Tri-City Subaru is a uniques and respected dealership. I have purchased 5 vehicles from them and am about to get my 6th. No weather, no tourain or vehicle mishaps, a dealer I can trust. More
by subaruwoman
Employees Worked With
Jackie in Service, Roger in sales, Roger Plante, Tri City Subaru Service Team
October 01, 2011
I was pleasantly surprised how easy it was to deal with I was pleasantly surprised how easy it was to deal with Mike and Tri City Subaru. He knew what I wanted and let me decide on my choice Subaru Fore I was pleasantly surprised how easy it was to deal with Mike and Tri City Subaru. He knew what I wanted and let me decide on my choice Subaru Forester. I love my Subaru and when I first got my car, my neighbor came across the street to take a look. He was very impressed with my Subaru and today I wasn't surprised when my neighbor drove his new Subaru Forester from Tri-City Subaru into his garage today. I know my Subaru will give me years of pleasure and look forward to a lasting relationship with Tri-City. More
by joanefenton
Employees Worked With
Mike Arthur
September 30, 2011
Kathleen works customer service and is always easy and pleasant to deal with and has a great smile! Sue Monaghan, Service Advisor goes above and beyond making sure my car is in good running order and I am pleasant to deal with and has a great smile! Sue Monaghan, Service Advisor goes above and beyond making sure my car is in good running order and I am always safe. She always lets e know what has to be done right away and what can wait. Why is this important? I am on limited income and my Subaru is 10 years old! AS far as I am concerned this is the best dealership and I really like the people there. My only small complaint, I have to pay for service!!!!!?? More
by karenconcannon
Employees Worked With
Sue Monaghan, Kathleen LaBranche, Tri City Subaru Service Team
September 20, 2011
Tri-City Subaru is a consistently friendly and professional place to have your car serviced. Their prices are competitive, they take time to explain what needs to be done, they make every attempt professional place to have your car serviced. Their prices are competitive, they take time to explain what needs to be done, they make every attempt to save money where possible, they keep to their appointments, and the staff is always courteous. I've been patronizing them for several years now and with a few different cars. In that time, my opinion of Tri-City has only improved. More
by Lorenzo999
Employees Worked With
Sue Monaghan, Tri City Subaru Service Team
