Tri County Lexus

WORST DEALERSHIP RUN ! ! I wrote a review a few weeks back on how the customer service is horrible at this dealership . My car has had nothing but issues since the day I pu ! I wrote a review a few weeks back on how the customer service is horrible at this dealership . My car has had nothing but issues since the day I purchased ( purchased with an airbag recall without being notified of that ) I now am having transmission issues , remote start doesn’t work , door lock issues , remote start does not work amongst other issues . I had an appointment a few weeks back and was told last minute the loaner car would not be available I would have to wait 3 weeks with a check engine light on and maintenance required . These people do not car about their customers ! Once you purchase a car and they get their money that’s all that matters it seems . I have been waiting for a service manger and gm to call me back for weeks and I’m at the end now ! Rich called me back yesterday to tell me they will no longer be “ doing business with me “ due to my negative google review . Well if they did their job maybe the review would be better ! I also have been dealing with cooperate for months but since each dealer is independently owned they haven’t been able to do much other then make a record of all of the issues . RITA IS THE ONLYYYY HELPFUL PERSON AT THIS DEALER AND ONLY ONE WHO STAYS IN TOUCH WHILE TRYING TO HELP ! She is great and nothing at all negative to say about her . Everyone else is terrible . My car has been misdiagnosed multiple times . YOU DONT WANT MY BUSINESS RICH THAT IS FINE BUT NOW YOU LOST 4 Christmas sales to prestige lexus . Have a merry Christmas thank you for not helping a customer who has purchased two vehicles from your dealership in the last year . More

We just purchased a new Lexus from the Little Falls dealership, and I highly recommend working with osayd! He is incredibly patient, kind, and professional. I got his contact information through a frie dealership, and I highly recommend working with osayd! He is incredibly patient, kind, and professional. I got his contact information through a friend’s referral, and I’m so glad I did. More

Diego was amazing, he made sure i felt comfortable and got everything done in a timely manner. Very professional got everything done in a timely manner. Very professional More

Diego was an outstanding sales person, definitely recommend him, he helped me a lot with my car purchase recommend him, he helped me a lot with my car purchase More

Diego was a good sales person. Go dee him if you want a fair deal Go dee him if you want a fair deal More

This is my 3rd Lexus from Tri-County Lexus since my very first purchase back in 2013, and every time I come back it feels like family. Even though I have so many Lexus dealerships closer to me, I always cho first purchase back in 2013, and every time I come back it feels like family. Even though I have so many Lexus dealerships closer to me, I always choose Tri-County because the people here are genuinely friendly—not just staff following orders. A special thank you to Azul Ramos, who made this experience truly outstanding. She was warm, charming, and never pushy. Instead of trying to “sell and sell,” she really listened to my needs and went above and beyond to deliver more than I expected. She even stayed late—almost until 11 PM—to set up my Lexus app, walk me through all the features, and make sure the car was perfectly ready when I drove it out of the showroom. That kind of dedication is rare, and it’s exactly why I’ll keep coming back. If you want a Lexus buying experience that feels personal and stress-free, I highly recommend Tri-County Lexus and Azul Ramos. More

This is the worst dealership that I have ever worked with. Initial purchase was fine, but like so many other reviewers have stated, the follow up is a disaster. I would never purchase a car from thes with. Initial purchase was fine, but like so many other reviewers have stated, the follow up is a disaster. I would never purchase a car from these guys again. I don't have plates, a title, or the key I was promised. I'm driving around on an expired temporary tag. If you speak to a manager like I did, follow up calls result in surly responses from the phone receptionists. They will also tell you different stories talking themselves into confusion with their own lies. Glad I called from my offices recorded line! We purched a BMW from BMW of Morristown three days after I purchased my car from Tri-County and the plates, paperwork and follow up have all concluded already Stay away from these guys. They are a joke. More