Tri County Lexus

Outstanding service I just bought my first Lexus and could not be happier. I had the pleasure of working with Christopher Rosado who made the purchase professional and en I just bought my first Lexus and could not be happier. I had the pleasure of working with Christopher Rosado who made the purchase professional and enjoyable. He listened to what I wanted and took the time to find the right fit for me. His follow up after the sale was outstanding...making sure I was satisfied. I will not hesitate to call him again. :) More

Thank You Hassan I used to go to the Lexus right by my old house for all mine and my wife's vehicles but last time I leased from there I didn't have a great experience I used to go to the Lexus right by my old house for all mine and my wife's vehicles but last time I leased from there I didn't have a great experience. Since I moved close to this lexus dealership, I decided to go here and I am glad I did. My salesman Hassan was very nice and patient with the whole process and all my questions. He helped us through everything and made sure we got the exact car we wanted and at a great price. You should go here if you would like a great experience. More

Thanks George Well started my day with Acura tlx test drive and went to this show room to just do a test drive of ES 350. But the sales person George Slider, I like Well started my day with Acura tlx test drive and went to this show room to just do a test drive of ES 350. But the sales person George Slider, I liked the way he explained the car, I liked the way he settled the deal and I ended up in buying a great car with a great price. I'll definitely recommend to the friends. Thanks George! More

ask for george What a pleasure! First, their showroom was very nice and accommodating. The receptionist lead me to George Slider who was extremely helpful and pleasa What a pleasure! First, their showroom was very nice and accommodating. The receptionist lead me to George Slider who was extremely helpful and pleasant. He did everything in his power to give me the best deal on my new Lexus. I referred one of my friends to him who also ended up buying. I most definitely recommend George and his dealership to anyone. More

Remote start setup Kamil Calgary from Tricounty Lexus was extremely helpful in setting up the remote start in my Lexus. I will certainly recommend anyone to this dealer. Kamil Calgary from Tricounty Lexus was extremely helpful in setting up the remote start in my Lexus. I will certainly recommend anyone to this dealer. More

Reception doesn't know how to route telephone calls. I bought my new Lexus RCF one week ago. The sales associate gave a very quick technology overview because: 1) the sales process took so much time; 2) I bought my new Lexus RCF one week ago. The sales associate gave a very quick technology overview because: 1) the sales process took so much time; 2) the amount of technology is vast. When I called the dealership for some assistance they kept routing my calls to my sales associate instead of service. My sales associate never returned my 4 calls. I read online that every Lexus dealership has a technology specialist, but was told that Tri County Lexus did not have one. Eventually I asked for the service department and quickly and easily made an appointment to go over technology. This was done brilliantly by Kamil Calka, Diagnostic Specialist. He answered and explained all technology related questions very well and was well spoken and very pleasant to work with. He redeemed Tri County Lexus. I feel that I got off to a shaky beginning with Tri County Lexus and was regretting my brand choice. More

125,000 mile inspection Did you know your service department was run like THIS - Someone in the service department wrote "Dave said to only sell one product to this customer. Did you know your service department was run like THIS - Someone in the service department wrote "Dave said to only sell one product to this customer. It took a lot just to get her to come in for an inspection and she has been doing her oil changes at a gas station to save money". This was written on my service papers. I have a picture of the written note. Guess I won't be bringing my car there for service anymore or buy or lease a new car from this dealership anymore. I want the General Manager made aware of this as well. More

Personalized Service Our salesman George was very professional and helped us to get the best deal. We are very happy with our car and appreciate George going out of his wa Our salesman George was very professional and helped us to get the best deal. We are very happy with our car and appreciate George going out of his way for us. More

EXCELLENT SALES PERSONNEL (SEAN DONNSLLY) O my visit to Tri-County Lexus I met Sean Donnelly for the first time. Sean is definitely a great asset to his organisation. He represents what an ex O my visit to Tri-County Lexus I met Sean Donnelly for the first time. Sean is definitely a great asset to his organisation. He represents what an excellent sales person should be, very genuine and caring. I was so impressed with his help that I highly recommended him to all of my friends at the NYCT. Even though I visited several Lexus dealership in Tri State area, my encounter with Mr. Sean Donnelly was the BEST. His knowledge of the product and his ability to put together a package that gave you the best value for your money was EXCELLENT. My wife is very happy with the choice of car we got. Thank you Sean. PS.. Your warm and healthy smile makes the world a warmer place. Thank you Mr, Sean Donnelly. Most definitely I will do business with your dealership again. THANK YOU. More

LIARS -- Worst Lexus Dealer in the Tri-State area These guys are the WORST!!! I went in to test drive a RX350 with Abe and got the pushiest, most dishonest sales experience of any dealer I've ever wal These guys are the WORST!!! I went in to test drive a RX350 with Abe and got the pushiest, most dishonest sales experience of any dealer I've ever walked into among the luxury brands. Abe started out as "the nice guy who's on your side" and I told him that I was in the beginnings of the car buying process and was looking to purchase sometime between October and the end of the year. I told him I was most interested in the RX350 F Sport in the Nebula Gray with Black interior with specific options. He made an attempt to find this car for me in his database since they didn't have it in stock to see if they could do a dealer trade for me. He then proceeded to tell me there were none available anywhere in the tri-state area and tried to sell me a demo in a diff color with a red interior which I specifically said I can't have due to my two dogs trashing previous light interiors. Lie #1: The very next dealer I went to said they could get my exact car through a dealer trade from a dealer in CT. The pricing was decent on the demo (so I thought until I got home and did some research on demos), so I entertained the idea and even test drove it at his insistence. Ultimately though, I didn't want a used vehicle I told him and he kept saying, "No, it's brand new. It's only got 2200 miles on it. It doesn't count as used until 10,000 miles." Are you freaking kidding me? As soon as you drive a car off the lot, it's used and hit with a depreciation of at least $3-4k which was not factored into his pricing. I also mentioned that I live half the time in Texas and may get an F Sport there instead since I'll be able to find the color combo and options I wanted. He said he would check for me to save me time on Houston's inventory and said that there are ONLY FWD F Sports in Texas because it's the south. MORE LIES. ALL F SPORTS ARE AWD. This guy really has no shame. Their customer lounge is by far the worst I've seen of the multiple Lexus dealers I checked out with no food and generally lacked cleanliness. Furthermore, their website said I would get an Amazon $25 Gift Card if I brought in a coupon and test drove a car, which I did. I asked Abe for this before I left and he said no prob he would send it by email. Guess what? No gift card sent. I sent an email to his manager, Jayda, asking him to resend and again no response. After being there for literally 3 hours, I was finally able to get out and think clearly and went to Ray Catena Lexus in White Plains. Immediately, I could see this dealer is the polar opposite of Tri-State. The sales people at Ray Catena were honest, professional, efficient (I was out of there in 1 hour) AND they got me EXACT car I wanted through a dealer trade AND got me a better price for a new car than on that used demo Abe was trying to push. Turns out Abe was lying again about my car not existing because he was too lazy to set up a dealer trade for me. Talk about lack of professionalism and tarnishing the Lexus brand. I will never step foot into this dealer again and will tell my friends and family to save themselves the head ache and go elsewhere. More