Tri County Lexus

New family crusier I had contacted mike decandia my salesman to set up my first oil change with his service department for the enxt time i am in the area. I took a tour I had contacted mike decandia my salesman to set up my first oil change with his service department for the enxt time i am in the area. I took a tour of the service dpartment and it looks official!! I also met the advisors, seem like nice people More

Better than expected I am a repeat buyer(leaser) for Lexus, i have always leased my cars from another local dealer which is closer to my home. But i had a feeling i was n I am a repeat buyer(leaser) for Lexus, i have always leased my cars from another local dealer which is closer to my home. But i had a feeling i was not getting good deals anymore, so i shopped around at 3 dealers and i felt the most comfortable with TriCounty Lexus with salesman Michael D. Really treated me with respect and also was very patient with my mother in law, she will be a driver of the new car. I love the new look of the 2016 es350. More

Horrific display of salesmenship/no accountability from mgmt If I had the option to rate my experience 0 stars I would... This review is mostly directed at Ray Ali, the salesmen I had the unfortunate experien If I had the option to rate my experience 0 stars I would... This review is mostly directed at Ray Ali, the salesmen I had the unfortunate experience having to dealing with. After a meeting with Ray at the dealership, a few phone conversations and text messages over the course of a week, we had a verbal agreement on the lease terms for a '16 IS300. I live about an hour away from the dealership so it was very important that when/if I came back in, it would be to sign and leave with the vehicle. This was communicated to Ray several times. I come back in, sit down at his desk and we hit our first snag....the 3 blue IS300's Ray told me were on the lot just a couple days ago were gone. Luckily I wasnt dead set on that color and liked the car in black as well. Ray takes us to the car on the lot and I ask if my brother can test drive it since he will be driving it as well. Ray seemed upset but agreed to go back in to get the keys. While we waited my brother, no knowing Ray at all, asked me I thought Ray was acting sketchy. Ray comes back out and we get in the car for a test drive. Sitting almost silent in the back, Ray said not one word about the car and just provided turn by turn directions. We get back to the dealership and at this point we've been there for a while and was ready to sign and lock up the deal. Ray sits down and initiates the conversation about price and completely disregards the fact we already had a verbal agreement on the lease terms. As we continued the convesation it becomes clear that were over 200 HUNDRED/month apart from what we discussed and what they actually could make happen! To make matters worse Ray attempted to deny a verbal agreement was made and claims he said he "would try" to get me the deal I wanted. He even put words in my mouth and recalled my first visit to the dealership "weeks" ago when it was exactly 1 week. I lost it at this point and walked into the sales managers office to have a word with him. He looked at me like I was just another unhappy customer and offered no apology for his salesmen's dishonest and misleading technique. I believe the manager said "Ray was just doing his job." According to the sales manger, it is the salesmen's job's to lie and promise the world only to not put their money where their mouth is when it matters. Stay away from this dealership and watch out for salepeople like Ray. More

Don't think you are getting a good deal. Pure xxxx Had a verbal agreement on a Lexus, drove over an hour thinking I was going to drive home in a new Lexus. We sat down and he then charged near 300 doll Had a verbal agreement on a Lexus, drove over an hour thinking I was going to drive home in a new Lexus. We sat down and he then charged near 300 dollars more a month than the price we negotiated. Just a pure xxxxxxx move, and I wish all of the sales people here and the dealership nothing but the worst. They are all conniving xxxxxxxx. Do not believe a word they say. STAY AWAY. The car was also unimpressive, felt like a slightly enhanced toyota to be honest. More

Excellent service I drove 75 miles from PA. Sean Donnelly greated me at the door and had the car ready for a test drive. We sat down and talked about my options, he was I drove 75 miles from PA. Sean Donnelly greated me at the door and had the car ready for a test drive. We sat down and talked about my options, he was honest and accomodating and as a result, I drove away with a brand new Lexus. Thanks for being such a professional Sean!! More

Awesome saleman !! Have to start by saying we are not too fond of salespeople ...........sorry but I had to say it in order to post my review. At this dealership we foun Have to start by saying we are not too fond of salespeople ...........sorry but I had to say it in order to post my review. At this dealership we found Jose Loidi the most caring, knowledgeable and considerate salesperson one that goes the extra mile on his own to please his customers and THAT is hard to find !! He made the CAR BUYING experience an actual pleasant one as oppose to our past car buying experiences , those were not pleasant at all !!! Jose understands the whole process and makes it as smooth as possible even advising us on what we should be looking for when purchasing a vehicle , things that sometimes as a customer you don't think of checking. Will go back to Tri County Lexus and recommend it to my family and friends worth the trip , they really try to please !! More

Sold us a bad car This was our first purchase from Lexus, and it has been a horrible one. This dealership pushed us into buying a used car. We were there for hours with This was our first purchase from Lexus, and it has been a horrible one. This dealership pushed us into buying a used car. We were there for hours with the financial department that kept trying to come up with crazy deals and made promises that they could not keep in the end regarding our loan. That was annoying and a very poor waste of our time, however that doesn't even compare to the fact that they sold us a defective car without any kind of care. After having the car for about 1 month the transmission started to go on t. We brought it back several times and were told a different story each time, it wasn't the transmission, it was part of the computer system, etc... Finally after confronting and arguing with the sales manager, he agreed to have the head of mechanics look at the car. Turned out that the transmission was bad and they did not want to replace it. We were told that since we were 5,000 miles past our covered warranty, we would have to pay for the transmission. We have been sick over this car deal. How can a dealership selling such a prestigous car brand, sell a car like this, and have no remorse. The ironic thing is that I was trying to buy a good quality car that is safe and reliable. It ends up that my 2003 Hyundai was a far better purchase and drives better than the 2013 RX 350 that we purchased. This dealership needs serious help in so many aspects - customer service, values, honesty... They truly should be ashamed of themselves. It is bad enough that they sould us a bad car, but on top of it they wouldn't recognize the problem or help us get it fixed. This is not the way you conduct business and earn loyal customers. Do yourself a favor and stay away from this dealership. More

DO NOT GO - Not Transparent, Dishonest, Rude dealership. I am looking to lease a Lexus IS 350 AWD and had some True Car quotes and quotes from other dealers. Frank called me this morning, I very transparentl I am looking to lease a Lexus IS 350 AWD and had some True Car quotes and quotes from other dealers. Frank called me this morning, I very transparently quoted the numbers I had received from other dealers. When I asked him, he put me on hold and when he returned for some reason he wanted me to go there. When I asked for inventory he said come and look at it. I scheduled an appointment with him. When I called him back a few seconds later, Robert picked up the call, an on requesting the Car configuration sticker (which other dealers have very transparently been sharing with me) Robert says "Why don't you come over and look at it yourself?" There is something fishy going on and they are not transparent. I recently leased a Lexus NX 200t from Lexus Of Englewood with so much better experience, whether it be phone or in person. I looked to move to Lexus IS coz i loved the NX and the Lexus experience. But this dealer totally ruined my buying experience. I requested them to send me an email quote with the price breakdown, they did not send it to me. Stay away from them, they look dishonest and not transparent at all. Frank was also very arguable about my trade in and wasn't ready to talk at all. When I said if he could met of beat the price, he was stuck on my trade-in which I have already appraised at an Acura Dealer this morning. I usually do not write reviews from cellphones, but this guy just pissed me off. Horrible! DO NOT EVEN GO there. They are so rude on phone, forget getting there in person. More

Worst experience of my life I went to this dealership on the 4th of july to lease a new lexus es 350. not only were the salesmen mocking me but they also made some silly comments I went to this dealership on the 4th of july to lease a new lexus es 350. not only were the salesmen mocking me but they also made some silly comments maybe because they thought i wouldnt understand a thing that they were saying. they were so unprofessional and dint know how to deal with me. i asked the salesman if the monthly payment that he was quoting me was with taxes or not and he said it was all taxes included. then after that he went through two of his superiors, and the 3rd manager told me that the quote was without taxes!!! i went for a brown color car and one salesman in their office made fun about that as well. In the end when i was all frustrated and screaming at them, they got ready to give me the car at the price i was asking for and even were ready to pay my first month installment. But i refused and finally got my lexus at another dealership because i couldn't stand these unprofessional people by then. the name of the manager is Mike and the sales person i initially interacted with was a new guy there whose i name i forgot. I dont want any settlement as i have already leased a lexus through other dealership. More

We Tried The Rest Then We Found The Best! This was the best experience we ever had buying a car. We went to Tri-County Lexus to buy a new IS250 and trade our Subaru Outback. We had already wen This was the best experience we ever had buying a car. We went to Tri-County Lexus to buy a new IS250 and trade our Subaru Outback. We had already went to Lexus of Rt.10 in Whippany and Bridgewater Lexus. We're lucky that we found Tri-County Lexus. They not only beat the two other Lexus dealerships with their prices on the new car and the trade but the entire process was smooth, quick, and easy. Soon as we arrived we began to negotiate numbers and only numbers. No sales tactics just facts about the numbers. We came to an agreement quickly and the entire process was a breeze. Izzy Bawab was the best car salesman we've ever dealt with. His straight forward approach was refreshing. All of the staff that we came in contact with were tremendous. Thank You! More