Tri County Lexus

Best Experience Ever! We went to Tri County Lexus to purchase a used vehicle we found on the internet. Via the internet we were told that we were guaranteed the price. Up We went to Tri County Lexus to purchase a used vehicle we found on the internet. Via the internet we were told that we were guaranteed the price. Upon arriving at the dealership we found that our original appointment person was not in for the day. At the end of it all, were glad that they were not. We were assisted by Sean Donnelly. Sean is the epitome of professionalism. He inspected the vehicle with us and took us for a test drive. During the test drive he pointed out several features that we were unaware of while giving us a clear picture of the history of the vehicle. He was very thorough with his information, answering all of our questions and concerns regarding the vehicle. He was not pushy at all and honored the internet price without question. We were on a tight time constraint and he was very accommodating and respectful of our time. Sean went over the financing process before handing us over to Mike to complete the transaction. Mike was very honest and informative. He showed great concern for our financial questions and needs as a consumer. Overall, this was the best car purchasing experience we have ever had. Sean is the best. More

Sean Donnelly is the man to see. Thanks to Sean Donnelly for making the purchase of Lexus rx350 so pleasant. He went above and beyond to assure my wife and I were happy with our Lexus Thanks to Sean Donnelly for making the purchase of Lexus rx350 so pleasant. He went above and beyond to assure my wife and I were happy with our Lexus... Such a great guy and would recommend dealing with him to anyone... My wife loves her car and that's priceless! Thanks again Sean ...we now consider you a friend... Joe and Michele More

Great experience! Sean Donnelly sold us our Lexus IS and went above and beyond to make sure we were satisfied throughout the whole process. He's very professional and w Sean Donnelly sold us our Lexus IS and went above and beyond to make sure we were satisfied throughout the whole process. He's very professional and would highly recommend him to anyone. He's the best! The level of customer service is outstanding and it was truly a great experience all around. More

Love our new car Abe was our sales rep and he truly made our experience at this dealership pleasant! We came in for the CT200h and he was able to give us a competitive Abe was our sales rep and he truly made our experience at this dealership pleasant! We came in for the CT200h and he was able to give us a competitive price for everything we wanted! He always responded to our emails and questions in a timely manner. Would recommend leasing from this dealership very strongly! They have great customer service... Everyone there! More

Bad salesman, cheating, not friendly, waste of time. I had some good experience with salesman in this place years ago. but lately, my god, used a salesman, Ali Haltam, who is lazy, un informative, rude, I had some good experience with salesman in this place years ago. but lately, my god, used a salesman, Ali Haltam, who is lazy, un informative, rude, disrespectful, cheating. I do not think his character can keep this job. Sales should be warm, friendly, respectful, informative, knowledgable about the cars, and explains things reasonably. I did not find any above character on Ali. I understand dealer use lower asking price to attract customer, adding fees is ok, the price is not right, then we do not buy. but i was there at the second time after few phone conversations with the giving price from first visit. Please give me a clear final price, i will not buy if it is too high, it will be fine, but do not waste my time. But he is not a skillful sales.He made me waited 40 minutes for an appointment, and use time inefficiently, then complains of 1.5 hours appointment time is not long enough to make a deal at the second visit with my credit card in his hand. I am mad since I wasted my time on this guy. My valuable time! After i complained to the manager and he gave me the final price before i left. He promised in front of me that the giving price would not be added with ridiculous fees as webs info, then he added more than $6000 ridiculous fees which not including sale tax and document fees. His skills of cheating is childish, I feel being played and humiliated. I have shopping around for the car, nobody acts like Ali, I will buy my new car at another dealer, and I am happy to pay the final price, since the salesman is friendly, respectful, and honest with the final price, I only use 30 minutes to sigh up everything with this salesman. More

buying a new car this is the 2nd time ive been there to buy a car, i wont go back anymore. they wont work with you, wont give you the options, colors you want, just this is the 2nd time ive been there to buy a car, i wont go back anymore. they wont work with you, wont give you the options, colors you want, just a hard time, i wont even go into it, he was back and forth, acting like he would then go into the managers and then its no, then made excuses oh we didnt know the car you are trading in didnt have navi when i was very explicit and have a witness who heard me, it was all games back and forth...so they didnt get a sale from me...and i went there 5 years ago and had another bad experience..this is the last time i will try them.. I gave this dealer one last chance. ...but the sales person i had again i spoke to, to hopefully work with him and he was sarcastic on the phone, his words were i ripped up and shredded the paperwork we worked on because there was no deal! I have a witness to all of this. NO wonder this dealer is on the bottom of the dealers, and he was trying to tell me they are No. 1...i don't think so....but i did try ...i went yesterday to a different dealership, and i recommend them, there were easy to work with in Englewood and I recommend Pat Z...she's the best. I got my deal! More

The Staff were great My salesman, Mario Passafiume, was the absolute best! Mario was great to work with and made the entire process of leasing a new car simple and easy. T My salesman, Mario Passafiume, was the absolute best! Mario was great to work with and made the entire process of leasing a new car simple and easy. The rest of the staff at Tri-County Lexus were great too. More

Great Sales Representative My salesman, Mario Passafiume was extremely professional and went above and beyod for me. He followed through on every issue and turned my experience My salesman, Mario Passafiume was extremely professional and went above and beyod for me. He followed through on every issue and turned my experience back to an extremely positive one. I would highly recommend him to anyone looking to buy a Lexus. More

Great service Just had a great experience here! It was helpful and an easy exeperince for me thanks to great service from Mario passafiume I will be recommending th Just had a great experience here! It was helpful and an easy exeperince for me thanks to great service from Mario passafiume I will be recommending this dealership to friends and family! Thank you! More

Amazing Customer Service & Great Sales Reps Normally I'm not the type to write reviews honestly... But the service was sooo outstanding that I had to take time out to write this review, so hop Normally I'm not the type to write reviews honestly... But the service was sooo outstanding that I had to take time out to write this review, so hopefully it could be of use to anyone who is looking for a Lexus. My sales rep was Mike DeCandia, he went above and beyond to make sure I was happy & that I had everything I needed... I went to go test drive the new IS 350 F sport & although I had no intensions of purchasing it until the end of November I was so happy that I walked out with it... I never felt pressured at all, there were no surprises he went through everything very thoroughly & he was very detailed about the car as well as my lease. He explained to me what my options were... He also made it a point to call me the next day and follow up with as well as a couple days later & even a week later. I would definitely go back to Tri-County Lexus because he has made my experience so pleasant & easy that I couldn't imagine going any where else! I was NOT just another customer... They truly care & it shows through their outstanding customer service! More