Tri County Lexus

I went in to this dealer for a simple oil change. I will never go back again. After dropping off my car for an oil change at around 6 PM, I was suprised when the job was done in less than half an hour. never go back again. After dropping off my car for an oil change at around 6 PM, I was suprised when the job was done in less than half an hour. I have been to this dealer a few times before, and typical wait is 45 minutes to 1 hour (including car wash) which I am fine with. My first red flag was when I noticed the "Change Oil Light" was still on when I got in the car to drive it away. I assumed this was because the techcnician working on the car forgot to reset the timer, and figured I would just do it myself once I got home. While driving home, I smelled a strange burning smell, but was not sure whether it was my car or another car. Shortly after, the "Low Engine Oil Light" came on. I got home, checked the dipstick, and there was NO OIL in the car. The dealership was closed by then so immediately sent an email through their website for someone to call me. No one called me the next day. I called, asked to speak to the service manager and was told he was busy and would call me back. 3 hours later after no call I called again and finally spoke to him. They sent me a loaner to my workplace and promised to work out an arrangement to tow my car to have it checked out. Clearly the technician forgot to put oil in the car, or did not tighten the oil release valve under my car. I demanded that the car be towed to a competent dealership, but they convinced me otherwise. They promised to call back to arrange a tow. Long story short. Three times Andrew from the dealership promised me that he would have a tow truck or someone to come look at the car in the morning at 8 pm on 3 different days. All 3 days I waited 45 minutes to 1 hour with no one arriving (causing me to be late for work of course). Each day after waiting I would call the dealer, and was told by Andrew or Rocco that it was a miscommunication, or some other excuse. I finally got Lexus corporate involved, and Tri-County Lexus of Little Falls told corporate they had told me that the towing service always provides a window of time for pickup - something tri-county lexus clearly did not tell me, but instead promised me exact times for pickup. Long story short - Tri-County Lexus kept the car for 2+ weeks. Made up some story saying that there had been a nick in a gasket prior to me bringing the car in. And when they tightened the oil cap it tore open the nick, which caused the oil to leak out. How did the dealer know there was a nick in the gasket prior to the "oil change" by examining the car 2 weeks after the fact? Bottom line- I went to a LEXUS DEALER and pay more money because I trust they will do the job right. I could have had better service at my local gas station. Which I will be going to from now on. And the fact that Lexus Corporate is buying their story is why I will not buy a Lexus again. Needless to say I will never bring my car back to Tri-County Lexus of Little Falls, and will make sure no one else I know does. More

It was great!.. Very cooperative people..Easy and stressfree process. I did not think it is going to be that easy to get a car there. Friendly staff.!!!! stressfree process. I did not think it is going to be that easy to get a car there. Friendly staff.!!!! More

I shopped at 6 dealerships in my area. I am a female and recd the best deal from Tri-County and was treated the best by far. recd the best deal from Tri-County and was treated the best by far. More

Jean and everyone I dealt with were wonderful, fair and honest. If you want to buy a Lexus, I would highly recommend going to Tri County for your purchase!!! honest. If you want to buy a Lexus, I would highly recommend going to Tri County for your purchase!!! More

The service department is exceptional. They all are very professional and knowledgeable. We have always had a great experience. Excellent service! We are treated like family every time. professional and knowledgeable. We have always had a great experience. Excellent service! We are treated like family every time. More

I am the proud owner of a Lexus RX450h 2014. This is my 4th Lexus, and my 3rd purchased from Tri-County Lexus, Little Falls, N.J. Abe Hindi was my salesman for this purchase. When I arrived, his greeting 4th Lexus, and my 3rd purchased from Tri-County Lexus, Little Falls, N.J. Abe Hindi was my salesman for this purchase. When I arrived, his greeting was warm and professional. He answered all of my questions and concerns thoroughly. His assurances and promises were fulfilled to my complete satisfaction. The sports grill that I specifically wanted was ordered and installed on time.....I was extremely pleased through the entire purchase process. I would also like to acknowledge your fine young manager, Rene Cruz...a pleasure to work with. Congratulations to Tri-County for your outstanding Staff. Richard Lynch More

I wanted to give a special shout out to the team at Tri-County Lexus and especially Orlando Perez who is the Pre-Owned Sales Manager. A good deal is one in which both parties close it and are happy. Tri-County Lexus and especially Orlando Perez who is the Pre-Owned Sales Manager. A good deal is one in which both parties close it and are happy. Orlando went the extra mile and more in order to close the deal and especially make me as happy buying the car as he was selling it. High marks for Orlando and his team - my new pre-owned car is mint as I expected it would be. The deal was a real value and I shopped a lot before closing it at Tri-County. The other dealers could not come close in price and service. To all of the naysayers who have written negative things about this dealer, I suggest that they stop whining and learn how to negotiate when buying a used car. More

Having decided to buy a late-model certified pre-owned Lexus RX350, I researched ALL available cars within 90 miles of New York City. Tri-County Lexus immediately came up with several choices at good pric Lexus RX350, I researched ALL available cars within 90 miles of New York City. Tri-County Lexus immediately came up with several choices at good prices. The salesman I worked with, Steve Moore, was exquisitely helpful, gracious and friendly. I drove a hard bargain on my choices and the price I was willing to pay. Steve did everything possible to get me the right car at the right price. His supervisor, Orlando, also worked very hard on my behalf. I ended up with a beautiful like-new 2012 RX350, and am very happy to have bought it from Steve and Tri-County. I give them my very highest recommendation. More

I have purchased a used car and now a lease truck from here. Both times were easy. Be prepared to take more time than usual to close and finish the entire process, but the staff in the new car section is here. Both times were easy. Be prepared to take more time than usual to close and finish the entire process, but the staff in the new car section is great to work with. The service has been great at this dealership compared to the Lexus on rt 10. They go out of their way to accommodate you and will work with you on what service has to be done, versus recommended. More

It was very plasent experience with this place, specially with sale person Mr. Abe HIndi. I left without buying car fisr time, Mr. Hindi never give up, he called me almost every day until I confirmed my appo with sale person Mr. Abe HIndi. I left without buying car fisr time, Mr. Hindi never give up, he called me almost every day until I confirmed my appointment. I did got good deal with other places but because of Mr. Hindi I went to see what he has to offer me. Guess what I end up buying $50,000.00 Lexus ES 300 car that was not I throught or in my badget. I am glas that he never gave up on me. I got really good car and I am happy with my car with a great experience with the dealer. More