
Tri County Lexus
Little Falls, NJ
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If you are looking for a pre-owned Lexus, Sean Donnelly is the person to see. He was very responsive to my needs and went above and beyond to make that happen. The entire time dealing with him went smooth is the person to see. He was very responsive to my needs and went above and beyond to make that happen. The entire time dealing with him went smoothly and effortlessly. This dealership backs up what they sell and makes sure everything is up to Lexus standards before releasing the vehicle to you. I would definitely recommend Sean Donnelly to anyone looking for a pre-owned Lexus. More
My purchase experience started well with John Stevenson. He was courteous and responsive. After accepting an offer and providing a refundable deposit, I realized that I was not ready to take delivery of the He was courteous and responsive. After accepting an offer and providing a refundable deposit, I realized that I was not ready to take delivery of the car, due to the fact that I still had two months on the lease of the car I was replacing. So, I had to let the offer go, and try again later. I realize that I inconvenienced them by my actions, and I apologized for that, but I fully intended to take the car later. It was all downhill after that. I was told I had to wait for Lexus to issue the new program offers, so I waited until after that to contact the salesman again. He then gave me the same price. I then asked him to redo the quote, but with all of the taxes and fees upfront as I originally requested. After 4 days he gave me two more options, but the total cost was higher. When I questioned it, he told me the programs changed on the 10th of the month, yet the offer I had asked him to rework was provided after the 10th and was the same as the original offer. He said he would discuss it with the finance manager. After 3 more days passed, I received a new, even higher offer! Again, they did not structure the offer as I had asked. So, since their price was close (actually higher) to the price I received from a Lexus dealer closer to my home, I told him I would not purchase the car from them. He then told me "If both quotes are the same, I promise you we will make it worth your time when you finally walk through our doors here in Little Falls. It will not be thousands, however it will be worth your time. This comes from senior management. You will not be disappointed." So, since I screwed up the first deal, I decided to take his offer, even though I had no idea what they planned on doing. Big mistake. I had also asked them to give me a price to install a remote start in the car. I was told it was a Lexus brand remote start and the price would be $495. However, I received a call from Rudy Trbovich who then said the remote start was not made by Lexus, and he asked me for a $2,000 deposit. He did not mention how they were going to “make it worth my time”, and when I told him that, he said they were going to give me the remote start at no charge, and that the last (highest) offer price would be the final offer. So I hesitated and told him I would have to get back to him after I ran the numbers again. He was not happy, couldn’t understand why I wanted to do that, and asked when I would get back to him. I told him within ½ hour. I also asked Rudy to provide me with reworked numbers where I would pay all taxes and fees up front, and then lower the monthly payment. That upset him, and he did everything he could not to tell me where to go. After stumbling over his words trying to get out a polite answer, he told me he was not going to go back and forth to the finance desk to run new numbers, and that I could do that with the finance manager when we picked up the car. After the call, I ran the calculations again and decided to take their offer. So, I called him back within 5-10 minutes, but got his voice mail. He returned the call a few minutes later and asked if the voice mail message was from another day or time, and I said no, it was my call back about the last offer. I told him I would take it, and I gave him my credit card number for the deposit. I then went to the Lexus website, to have an online chat about the non-Lexus remote start in order to see if it would void the car’s warranty. They said it would not, but “if a component was to fail in your vehicle and upon inspection the failure can be directly linked to the aftermarket addition. Then at that point the warranty might not cover the repair.” So, knowing that I would not be servicing the car at their dealership, which was over an hour from my home, and that another dealer would be sure to not cover such a repair under warranty, I emailed John Stevenson and told him I did not want the remote start if it had not been installed yet, and explained to him why. His response was, “It has not been installed as of yet. Our plans were to give you something else in place of the remote start”. Three days later, I went and picked up the car. The only thing I was given were two Lexus key chains and a set of all weather mats. In addition, this car did not have the Preferred Accessory Package that the first car had, which lists for $252. I don’t know what the value of the key chains is, but the mats cost about $125 total. As far as I am concerned, that does not make using their dealership worth my time. Also, when I picked up the car, and asked the finance manager questions as I signed all the paperwork, he called Rudy in to answer one question, and after Rudy answered it, Rudy made a comment to my daughter asking her what was up with me. I guess that was supposed to be funny. I was not amused. That made two instances where Rudy was rude to me. I did not react to it, and just wanted to get it over and done with. Seven days later, I received a form email “from their General Manager” stating “If for some reason you cannot rate your experience as truly outstanding, I would like to know”. Three days later I decided to respond to it. I received a response from the General Sales Manager, Joe Choi, trying to find out what my “concerns” were. I explained to him that since the sale was over, the problems were no longer “concerns” because nothing was left to be done. He replied back that they wanted to offer a “small gift card for you to take your daughter out for a dinner”. I replied back that he should not send the gift card, as I would not want to attempt to eat while thinking about this. There was no counter offer. He then contacted me because they had received the registration for the car, and asked if I wanted to pick it up or have them mail it, and I told him to mail it. After waiting for it for from Friday to Tuesday, I wrote back to ask if it had been mailed. He could not verify that and said that since his clerk was not there at that time to verify it either, he would have to have someone get back to me the following day. No one got back to me, so I called them in the afternoon, and was told it just went out by overnight delivery that very day. They are going to say that I was a difficult customer. If by a difficult customer they mean someone who does their due diligence, and who made one honest mistake in the beginning and apologized for it several times, then I guess they are correct. But I obviously do not intend to go back to that dealership and do not recommend it to anyone. More
the customer service is outstanding, they make sure your comfortable and make sure you are happy. They work with you. loved the experience their at tri county lexus. comfortable and make sure you are happy. They work with you. loved the experience their at tri county lexus. More
I would most definitely recommend this dealership to other buyers. The customer service was truly outstanding and each sales representative there treated us with the utmost respect and friendliness. The other buyers. The customer service was truly outstanding and each sales representative there treated us with the utmost respect and friendliness. The sales manager was very good with us and we truly loved buying the car through him. He gave us the best rate and answered every question we had. Even when returning, he helped my wife and I with whatever we may have needed. I haven't seen such treatment from any other dealership before! More
Everything went perfectly. Extremely helpful in transferring vanity plate to my new Lexus. This has taken as long as 2 months in the past. Should be completed in about a month with all the work b transferring vanity plate to my new Lexus. This has taken as long as 2 months in the past. Should be completed in about a month with all the work being done by the dealer. More
Saw a blue Lexus rx350 online only to realize that it was a stock picture Then saw another one and put our offer Dealer didn't agree so we walked out Next day he called and we negotiated a rate over the p a stock picture Then saw another one and put our offer Dealer didn't agree so we walked out Next day he called and we negotiated a rate over the phone He called 3-4 times to confirm if we were coming We went in the evening and the car was detailed and waiting for us to sign and pick car When we started signing the documents is when the manager relaized that the car car he negotiate was a different one ad not the one and the other car is what we never looked at He was the trying to sell the other car to us In the meanwhile when we asked the manager to be called he says the manager is it there and he started To sell the other car he wanted to sell The people around werenof no help either and none of them were even trying to tell the other guy what mess he created All guys here suck big time Stay away from and check all documents 100 times as you never know what you saw and what you would be sold More
My wife purchased Lexus Certified 2009 ES350 with great help and guidance provided by Justin Salomone. We cant be happier with the customer care he offered. Mr. Salomone gave us a fair deal and paid attent help and guidance provided by Justin Salomone. We cant be happier with the customer care he offered. Mr. Salomone gave us a fair deal and paid attention to every detail of it. This is our 3d time at Tri County Lexus and still it is so impressive. I truly believe Tri County Lexus is one of the best dealerships in NJ, they truly care about their clients. Thank you guys! We will continue returning to you time and again. More
Tri County Lexus is one of the best dealerships in NJ they truly care about their clients and the team starting with Mr. Mendelson who get things done. I purchased a Lexus Certified 2010 RX 350 from the they truly care about their clients and the team starting with Mr. Mendelson who get things done. I purchased a Lexus Certified 2010 RX 350 from them and I can't be happier with the customer service offered, by them. Specially all the status updates by Mr. Carlos Moncion that just made me build up the excitement about getting the RX and giving me a fair deal on my trade and on the RX to Mr. Rudy Trbovich attention to detail. Pretty impressive and I won't forget the beautiful receptionist Dulce who greets you when you walk in just makes the day feel right. Thank you Tri-County Lexus of Little Falls, NJ. You have my back and I will continue returning to you time and again. Francisco Pina More
Great deal and experience; excellent and friendly atmosphere, knowledgeable sales person. We will highly recommend this dealership and buy from him again in the future. atmosphere, knowledgeable sales person. We will highly recommend this dealership and buy from him again in the future. More
I live in Miami and my mother lives in Kearny Nj, I was trying to help my mother to have the best car experience ever. After deciding between the Lexus LX560 and Infiniti Qx56, I call the dealer ship and I trying to help my mother to have the best car experience ever. After deciding between the Lexus LX560 and Infiniti Qx56, I call the dealer ship and I spoke to Rudy (sales Mgr) to set an appointment for my mother to drive the vehicle, with no commitment of buying at that moment, until she decides which car she likes the most. Everything at the Lexus dealership was so smooth, she was very happy with the service she was given. She loved the Lexus more and the treatment she was given by Rudy. Even though I was not present to help her out, I was able to work the deal out with Rudy over the phone, it was very pleasant to do business with Rudy, straight to the point, not going around in circles, he really knows what he is doing, a total professional. Giving my mother the best car experience was my main goal and thanks to Rudy we were able to make that happen and close a deal. We are very pleased with your service and your dealership, especially with Rudy Trbocvich II, thank you from all the way from MIAMI! More