
Tri County Lexus
Little Falls, NJ
Filter Reviews by Keyword
By Type
Showing 1,299 reviews
Avoid this dealer. After we had agreed on a price for a car they tried to add on additional fees/expenses. I refused to pay the additional fees and bought the same car from another dealer. When I asked Tri car they tried to add on additional fees/expenses. I refused to pay the additional fees and bought the same car from another dealer. When I asked Tri-County to return what they had said would be a refundable $500 deposit they initially refused. I had to contact my credit card company, DealerRater and Lexus customer care before Tri-County finally agreed to return my deposit. The salesmen and sales managers were impossible to get on the phone and wouldn't return my phone calls throughout the entire process. The employees at Tri-County exhibited all those qualities that give car salesmen such a bad reputation. More
I would like to take this opportunity to acknowledge the wonderful buying experience I had in purchasing my "certified" preowned Lexus RX 350 from Tri-County Lexus. My salesman was Justin Salomone. Justin wonderful buying experience I had in purchasing my "certified" preowned Lexus RX 350 from Tri-County Lexus. My salesman was Justin Salomone. Justin was great as he made me feel comfortable throughout the whole process. From the initial meet and greet to the test drive to the negotiation, he made it easy! He was very knowledgable about the product itself as well as the warranties. The dealership itself was top-notch and had a friendly, positive energy to it! Everybody was so polite, from the managers to the salesman and even down to the girl at reception, we were made to feel like family. I would recommend this dealership and especially Justin, to anyone who is in the market for a preowned Lexus. A+ accross the board! Thank you Justin and Tri-County Lexus! More
Horrible! incompetent! and disorganized! stay away from this place the sales people are clueless they try to add additional fees that don't even seem legal, they miscalculate your monthly payments when cal this place the sales people are clueless they try to add additional fees that don't even seem legal, they miscalculate your monthly payments when calculating finance, they are late with your out of state plates, which will potentially get you a summons, the rest of the staff is clueless and they keep shifting you around different deparments when trying to reach them with a problem. I DO NOT Reccomend this place. More
I called the dealership looking for some information.Although its hard to get the best, most accurate qoute over the phone, Dave was most helpful. He seemed to be very knowledgable with the information.Although its hard to get the best, most accurate qoute over the phone, Dave was most helpful. He seemed to be very knowledgable with the cars and their ammenities. He was eager to meet my needs and help find what works best.He made an appointment for me, willing to stay late to accommidate my schedule. It was a pleasurable expierence unlike most car dealerships! Thank You More
I RECENTLY PURCHASE A NEW ISF. I WAS WITH OUT A QUESTION ONE OF THE BEST EXPERIENCE I EVER HEAD IN A CAR DEALER. DEANDRE WAS VERY KNOLEAGEBLE ABOUT THE AUTOMOBILE, AND FEATURES.I DID NOT THINK THAT I WAS GO ONE OF THE BEST EXPERIENCE I EVER HEAD IN A CAR DEALER. DEANDRE WAS VERY KNOLEAGEBLE ABOUT THE AUTOMOBILE, AND FEATURES.I DID NOT THINK THAT I WAS GOING TO BUY A AUTOMOBILE THAT DAY, BUT EVERYTHING WENT SO SMOTH RIGHT FROM THE BEGINING. THE PRICE MADE SENCE TO ME, AND THE SERVICE THAT THE SALES STAF PROVIDED ME WAS FENOMENAL. THE MANAGER CAMILLO CAME WRIGHT IN WHEN THE NEGOTIATION STARTED. THERE WAS NO GAMES, HE WENT WRIGHT TO THE POINT, AND WORKED WITH ME, AND MY BUDGET. I REALLY LIKED DOING BUSINES WITH THEM. I WILL SEND ALL OF MY FRIENDS, AND FAMILY TO TRI COUNTY LEXUS. More
From the prompt friendly greeting, to answering all of our questions,to accomodating our restless children, Rudy was wonderful. This is our first Lexus and our first lease, but it won't be our last. The r our questions,to accomodating our restless children, Rudy was wonderful. This is our first Lexus and our first lease, but it won't be our last. The rest of the new car staff we encountered were just as nice too. We really liked the late service hours as well. More
I recently visited Tri- County Lexus with hopes in leasing a 2011 vehicle. Upon entering I was greeted promptly by the receptionist who provided me with cheerful assistance. After taking a quick look leasing a 2011 vehicle. Upon entering I was greeted promptly by the receptionist who provided me with cheerful assistance. After taking a quick look around I was introduced to a young man named Derek who instantly made me feel comfortable and at ease. From past experiences, I was expecting this to take days so you can imagine how pleasantly surprised I was with how easy the process was. I didn't expect to come to an agreement without looking around at other dealerships but Derek's genuine honesty made me sure I wanted to give Tri- County my business. I couldn't believe that by time we were through with the paperwork my car was detailed ready to go home. Overall I had a very positive experience. Derek followed up with me and helped reassure me I had made a good decision. He even helped me to understand how to use the navigation! When my lease is up I will be sure come back to Tri-County. Sincerely, Joanne More
Billy Prokos was everything I could have hoped for and tended to my every concern immediately, thoroughly and thoughtfully. I do not like dealing with "salesmen" however Billy made it an absolute pleasure tended to my every concern immediately, thoroughly and thoughtfully. I do not like dealing with "salesmen" however Billy made it an absolute pleasure. He is without a doubt the best salesman I have ever dealt with when buying a car. Marisol, NJ More
HI MY NAME IS CAROLINKA I RECENTLY BOUGHT IS 250 AWD TRI COUNTY LEXUS OFERED ME THE BEST CUSTOMER SRVICE I EVER HEAD BUYING A NE AUTOMOBILE. BEING A WOMAN WAS VERY FRUSTARING FOR ME BUYING A CAR. I AWAYS FE COUNTY LEXUS OFERED ME THE BEST CUSTOMER SRVICE I EVER HEAD BUYING A NE AUTOMOBILE. BEING A WOMAN WAS VERY FRUSTARING FOR ME BUYING A CAR. I AWAYS FELT LIKE CAR SALESMAN WHERE OUT TO TAKE A VANTAGE OF OTHER PEOPLE. FOR THE FIRST TIME IN MY LIFE I WALKET OUT WITH A NEW VEHICLE ON THE FIRST DAY OF SHOPING. I DIDNT HAVE TO DO ANY HOMEWORK, THEY DID IT FOR ME. I DIDNT HAVE TO SHOP FOR THE BEST PRICE, THEY SHOPED WITH ME. WE WENT IN TO A 3RD PARTY WED SITE EDMUNDS.COM. WE IMPUT ALL THE INFO OF THE VEHICLE I WANTED 3 PRISES CAME OUT THE INVOICE,THE STICKER PRICE, AND WHAT OTHERS WHERE PAYING FOR THAT PARTICULAR VEHICLE, AND THEY SUBSTANTIATED THAT NUMBER. I FELT SO CONFORTABLE THAT I BOUGHT AT MY FIRST VISIT. NOW 2 WEEKS LATER I STILL FEAL GOOD ABOUT IT. THANK YOU TRI-COUNTY LEXUS I REALLY MEAN IT. More
I went to Tri-County Lexus I was very impress with the service. I dealt with Eddie and Camilo, I was very satisfied with their knowledge, they had an answer to my all my questions. I have a dealership ne service. I dealt with Eddie and Camilo, I was very satisfied with their knowledge, they had an answer to my all my questions. I have a dealership next to me but I was unsatisfied with the service there and the lack of knowledge. More