Tri County Lexus

If you ever had reservation about dealing with a used car salesman and looking to purchase a Lexus, please do yourself a favor and go elsewhere. Not only you would waste your time here, you would be jerked salesman and looking to purchase a Lexus, please do yourself a favor and go elsewhere. Not only you would waste your time here, you would be jerked around til Kingdom come. I've had my experience but was following an advice of a colleague to try this dealership since he purchased 2 pre-owned cars from them. He forgot to mention that he was in this dealership negotiating back and forth for hours, something that I wasn't planning to do. I don't like haggling, I don't like being BS-ed and most importantly, I don't like being jerked around. I initially came to look for an RX350 with mileage of about 15k. I drove the car around the dealership and when we came back, I sat down with them to get the pricing on the car. Because I'm a woman, they decided to "get smart" and added few thousand $$$ extra on the advertised price. I'm not surprised by this tactic... I heard and read about it before about this dealership's haggling practice. Service records were never provided although I asked for it only for like a million times. The carfax of this car didn't show anything beyond the point of initial sale. I decided to walk out because I saw no point of wasting my time further (the sales manager had the audacity to ask me to come back with my husband!!). As expected, Justin called the next day and said that he wanted to earn my business yadda yadda yadda.... So I asked again for the service record. Each time he responded, yes yes he would provide asap while kept trying to get me back to the dealership. Finally my husband politely picked up the phone and told him to provide the service record, and trade in value over the phone/email as he would like to see if there would incentives to drag ourselves back to the dealership that's about 40 miles away. Justin responded that he would get back to us in an hour. Nothing for over 24 hrs.... I pinged him via email and he said that it was his day off, couldn't do it until the next day. The next day, only after the dealer has closed that he decided to email back and said that the car was sold while he was on his day of. AS IF!!! And asked if I would be interested in their upcoming inventories. AS IF!!! I laughed myself off because this was expected. Something was fishy about that car and I'm glad that things didn't work out. Hey Justin... if you're reading this, guess what? Your loss! I'm dealing with a different league of USED car salesman at the Prestige family in Ramsey. No hassle... no haggling.... we signed on a doted line in the same amount of time that it took me to sit in your office, while you and your crew BS and jerked me around. And guess what? I got the service record of the car, even before we decided to sign on the dotted line. Having a better looking more updated service facility and staff members who value customers certainly don't hurt! Merry X-mas.... More

I recently relocated in NJ and Tri-County Lexus was the closest Lexus Dealership in my area. First the greeting from Service department was very poor and I didn't feel like I am a valuable customer. Seco closest Lexus Dealership in my area. First the greeting from Service department was very poor and I didn't feel like I am a valuable customer. Second, pricing is much higher than other dealership. Finally, I decided to go back to my old dealership in edison because they are a much better customer service. More

John Stevenson from TriCounty Lexus is a true professional and it was a pleasure to work with him. I was switching over to Lexus from another vehicle brand and the most important thing to me was professional and it was a pleasure to work with him. I was switching over to Lexus from another vehicle brand and the most important thing to me was the ability to do business easily and be able to trust the dealership. John gave me a very comfortable feeling, and in fact the entire purchase experience was very positive from beginning to end. John is the "Gold Standard". I would recommend John Stevenson and TriCounty Lexus to my family, and friends. More

I have been a Lexus customer from 2004 and I would like to say that this time around was my best ever customer experience. Sales Rep Rudy was undeniably extremely knowledgeable of your products and attitu to say that this time around was my best ever customer experience. Sales Rep Rudy was undeniably extremely knowledgeable of your products and attitude amazing. I was looking at 2 dealerships TriCounty nad Englewood in the end because of Rudy's persistant follow ups and handheld care I made my decision to go back with TriCounty. Koudos tO Rudy and TriCounty Lexus. More

while dealing with this dealership, several people were fired, other employees just had no concept of customer relations, and some employees don't desrve to deal with people. push 1 for to talk to Joey, pu fired, other employees just had no concept of customer relations, and some employees don't desrve to deal with people. push 1 for to talk to Joey, push 2 to be blown off, push 3 and hope you can find the person you originally were looking for. and just to make a point it seems that many of the employees don't know or even care who their associates are or what department there in. Push 4 to be lost in space. this is the way we were treated only !! because we wanted to buy a pre owned certified lexus. I can't speak about the service department or the new car department, but Joey the salesman (presumably new cars), had not one clue who my salesman was( even though i asked for him by name ) or who his manager was( that i also named ) he just hit any or all the buttons on the phone. and at that point I was so disgusted, I cancelled my deposit on the car i wanted to buy, but then - someone realized I was pissed. in my opinion the only one who knew how to handle a customer and maybe complete a sale professionally was Scott the pre certified Manager, but after an all day managers meeting with the Ciasullis ( The Owners) either he was fired, or realized how bad of a dealership this truly is and quit. I am still waiting for a return phone call since 12:46 this afternoon it is now 5:10 pm. Tri County / Ciasulli Family this is not the way to run a business. You the Ciasulli Family are ultimately responsible and are at fault for this mess or just don't give a xxxx. I guess you should also take a little time and read all the other remarks that are listed , The bad ones really do out weigh the good ones. More

Rudy was extremely easy to work with and was very knowledgeable about the Lexus GX I was looking at. Because of his demeanor and knowledge I would recommend him and your dealership. This is my 2nd knowledgeable about the Lexus GX I was looking at. Because of his demeanor and knowledge I would recommend him and your dealership. This is my 2nd Lexus purchased here and I have never had a problem. More

I must say my overall experience with this dealership and these two gentlemen was extremely pleasant. Initially we were just stopping in to learn about the product and the very friendly manager was a little these two gentlemen was extremely pleasant. Initially we were just stopping in to learn about the product and the very friendly manager was a little persistent that I drive one of the cars and then another model. As it came down to two choices, with quite a difference in price, I did not feel any pressure to buy, or choose the more expensive car. They made it all about ME! and what I would like to "take home". Needless to say, the following evening I drove home with my 2007 Lexus Is 250 and so far am loving it. I feel I made a couple of friends with these guys and will not hesitate to call on them if I need something or just have a general question or concern about the car. They absolutely went above and beyond the time needed to spend with us and I would highly recommend them and the dealership without any reservations. Michelle Dolan Cedar Grove, NJ More

I bought a Lexus es350 in 2007 within like 2 months transmission started skipping took it to service under warranty they said there wasn't anything then month later engine had a strange tapping noise t transmission started skipping took it to service under warranty they said there wasn't anything then month later engine had a strange tapping noise took it to service again under warranty and again they said my engine was normal now it's 2010 and I still have problems they need better technicians More

Just bought an LS from Tri-County and the service was excellent. Dan was my salesman and he was very friendly. He was very knowledgeable about the LS model and was able to show me all of the features a excellent. Dan was my salesman and he was very friendly. He was very knowledgeable about the LS model and was able to show me all of the features and answer all of my questions. I also dealt with Mario and Bill. They were also just as helpful. It was a joy dealing with them. More

Both Justin and Bill in Certified Used Car Department were exceptionlally professional and could'nt have made our buying experience any nicer. They went out of their way to accomodate us and I would reco were exceptionlally professional and could'nt have made our buying experience any nicer. They went out of their way to accomodate us and I would recommend anybody interested in a Used or New vehicle to stop by and say hello. More