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Tri County Lexus
Little Falls, NJ
1,338 Reviews
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Showing 1,338 reviews
December 09, 2010
I recently relocated in NJ and Tri-County Lexus was the closest Lexus Dealership in my area. First the greeting from Service department was very poor and I didn't feel like I am a valuable customer. Seco closest Lexus Dealership in my area. First the greeting from Service department was very poor and I didn't feel like I am a valuable customer. Second, pricing is much higher than other dealership. Finally, I decided to go back to my old dealership in edison because they are a much better customer service. More
by fant326
Employees Worked With
Services Department
November 13, 2010
John Stevenson from TriCounty Lexus is a true professional and it was a pleasure to work with him. I was switching over to Lexus from another vehicle brand and the most important thing to me was professional and it was a pleasure to work with him. I was switching over to Lexus from another vehicle brand and the most important thing to me was the ability to do business easily and be able to trust the dealership. John gave me a very comfortable feeling, and in fact the entire purchase experience was very positive from beginning to end. John is the "Gold Standard". I would recommend John Stevenson and TriCounty Lexus to my family, and friends. More
by virginiat
Employees Worked With
John Stevenson
November 08, 2010
I have been a Lexus customer from 2004 and I would like to say that this time around was my best ever customer experience. Sales Rep Rudy was undeniably extremely knowledgeable of your products and attitu to say that this time around was my best ever customer experience. Sales Rep Rudy was undeniably extremely knowledgeable of your products and attitude amazing. I was looking at 2 dealerships TriCounty nad Englewood in the end because of Rudy's persistant follow ups and handheld care I made my decision to go back with TriCounty. Koudos tO Rudy and TriCounty Lexus. More
by devilmo16
Employees Worked With
RUDY TRBOVICH
October 24, 2010
while dealing with this dealership, several people were fired, other employees just had no concept of customer relations, and some employees don't desrve to deal with people. push 1 for to talk to Joey, pu fired, other employees just had no concept of customer relations, and some employees don't desrve to deal with people. push 1 for to talk to Joey, push 2 to be blown off, push 3 and hope you can find the person you originally were looking for. and just to make a point it seems that many of the employees don't know or even care who their associates are or what department there in. Push 4 to be lost in space. this is the way we were treated only !! because we wanted to buy a pre owned certified lexus. I can't speak about the service department or the new car department, but Joey the salesman (presumably new cars), had not one clue who my salesman was( even though i asked for him by name ) or who his manager was( that i also named ) he just hit any or all the buttons on the phone. and at that point I was so disgusted, I cancelled my deposit on the car i wanted to buy, but then - someone realized I was pissed. in my opinion the only one who knew how to handle a customer and maybe complete a sale professionally was Scott the pre certified Manager, but after an all day managers meeting with the Ciasullis ( The Owners) either he was fired, or realized how bad of a dealership this truly is and quit. I am still waiting for a return phone call since 12:46 this afternoon it is now 5:10 pm. Tri County / Ciasulli Family this is not the way to run a business. You the Ciasulli Family are ultimately responsible and are at fault for this mess or just don't give a damn. I guess you should also take a little time and read all the other remarks that are listed , The bad ones really do out weigh the good ones. More
by jinglesemt
Employees Worked With
dealership personnel.
September 20, 2010
Rudy was extremely easy to work with and was very knowledgeable about the Lexus GX I was looking at. Because of his demeanor and knowledge I would recommend him and your dealership. This is my 2nd knowledgeable about the Lexus GX I was looking at. Because of his demeanor and knowledge I would recommend him and your dealership. This is my 2nd Lexus purchased here and I have never had a problem. More
by llzdcp
Employees Worked With
Rudy in new car sales
August 18, 2010
I must say my overall experience with this dealership and these two gentlemen was extremely pleasant. Initially we were just stopping in to learn about the product and the very friendly manager was a little these two gentlemen was extremely pleasant. Initially we were just stopping in to learn about the product and the very friendly manager was a little persistent that I drive one of the cars and then another model. As it came down to two choices, with quite a difference in price, I did not feel any pressure to buy, or choose the more expensive car. They made it all about ME! and what I would like to "take home". Needless to say, the following evening I drove home with my 2007 Lexus Is 250 and so far am loving it. I feel I made a couple of friends with these guys and will not hesitate to call on them if I need something or just have a general question or concern about the car. They absolutely went above and beyond the time needed to spend with us and I would highly recommend them and the dealership without any reservations. Michelle Dolan Cedar Grove, NJ More
by musky
Employees Worked With
Michael Grossberg / Manager Bill
August 11, 2010
I bought a Lexus es350 in 2007 within like 2 months transmission started skipping took it to service under warranty they said there wasn't anything then month later engine had a strange tapping noise t transmission started skipping took it to service under warranty they said there wasn't anything then month later engine had a strange tapping noise took it to service again under warranty and again they said my engine was normal now it's 2010 and I still have problems they need better technicians More
by Nas888
Employees Worked With
Joe
August 02, 2010
Just bought an LS from Tri-County and the service was excellent. Dan was my salesman and he was very friendly. He was very knowledgeable about the LS model and was able to show me all of the features a excellent. Dan was my salesman and he was very friendly. He was very knowledgeable about the LS model and was able to show me all of the features and answer all of my questions. I also dealt with Mario and Bill. They were also just as helpful. It was a joy dealing with them. More
by jdilorenzo
Employees Worked With
Dan, Bill and Mario
July 27, 2010
Both Justin and Bill in Certified Used Car Department were exceptionlally professional and could'nt have made our buying experience any nicer. They went out of their way to accomodate us and I would reco were exceptionlally professional and could'nt have made our buying experience any nicer. They went out of their way to accomodate us and I would recommend anybody interested in a Used or New vehicle to stop by and say hello. More
by dfuna
Employees Worked With
Bill and Justin
July 24, 2010
My 1999 ES300 was over 200,000 miles as of mid-July 2010 and it’s the time for me to consider buying a new car. I visited the Tri-County Lexus last weekend and Brian Coyle was the person I dealt with. and it’s the time for me to consider buying a new car. I visited the Tri-County Lexus last weekend and Brian Coyle was the person I dealt with. Brian took all the time I needed to find the car I wanted. The amount time he spent with me was unbelievable from the time he spent with me on the test drive to looking for the color I wanted. He sat in the car and showed me everything about the car. He is very professional and knowledgeable. I did not expect to bring the new car back home the same day. However it’s to my surprise that everything was completed in less than a few hours including trading in my old car and I was able to drive the new cart back me in the afternoon. Brian provided answers to all my questions in emails promtly after I brought the new back home. Here I want to say that Brian is the absolute best salesperson and I really appreciate his effort and his professionalism. More
by jingwu6652
Employees Worked With
1
