Tri County Lexus

This is my 3rd Lexus from Tri-County Lexus since my very first purchase back in 2013, and every time I come back it feels like family. Even though I have so many Lexus dealerships closer to me, I always cho first purchase back in 2013, and every time I come back it feels like family. Even though I have so many Lexus dealerships closer to me, I always choose Tri-County because the people here are genuinely friendly—not just staff following orders. A special thank you to Azul Ramos, who made this experience truly outstanding. She was warm, charming, and never pushy. Instead of trying to “sell and sell,” she really listened to my needs and went above and beyond to deliver more than I expected. She even stayed late—almost until 11 PM—to set up my Lexus app, walk me through all the features, and make sure the car was perfectly ready when I drove it out of the showroom. That kind of dedication is rare, and it’s exactly why I’ll keep coming back. If you want a Lexus buying experience that feels personal and stress-free, I highly recommend Tri-County Lexus and Azul Ramos. More

This is the worst dealership that I have ever worked with. Initial purchase was fine, but like so many other reviewers have stated, the follow up is a disaster. I would never purchase a car from thes with. Initial purchase was fine, but like so many other reviewers have stated, the follow up is a disaster. I would never purchase a car from these guys again. I don't have plates, a title, or the key I was promised. I'm driving around on an expired temporary tag. If you speak to a manager like I did, follow up calls result in surly responses from the phone receptionists. They will also tell you different stories talking themselves into confusion with their own lies. Glad I called from my offices recorded line! We purched a BMW from BMW of Morristown three days after I purchased my car from Tri-County and the plates, paperwork and follow up have all concluded already Stay away from these guys. They are a joke. More

Anthony was great very helpful I would recommend him thank you for your help and he has a beautiful smile. Love my new car! thank you for your help and he has a beautiful smile. Love my new car! More

Anthony was pleasant and helpful. He answered all of our concerns Thank you again for all your help! He answered all of our concerns Thank you again for all your help! More

A big Thank you to Anthony for the great experience and smooth process from beginning to end. He was helpful and pleasant and went above and beyond for us! Highly recommend. smooth process from beginning to end. He was helpful and pleasant and went above and beyond for us! Highly recommend. More

We are so grateful to meet a nice and professional person like Azul Ramos.She gave us all attention necessary to complete my wife dream. A new 2025 Lexus RX 350. like Azul Ramos.She gave us all attention necessary to complete my wife dream. A new 2025 Lexus RX 350. More

Misleading CPO Advertising & Dishonest Sales Tactics I came to Tri County Lexus only after confirming in writing a $37,000 out-the-door (OTD) price and that the vehicle was L/Certified, as clearly adverti came to Tri County Lexus only after confirming in writing a $37,000 out-the-door (OTD) price and that the vehicle was L/Certified, as clearly advertised on Tri County’s own site, CarGurus, and Lexus’ official L/Certified inventory. When I arrived, the price had jumped to over $42,000 OTD — a complete bait and switch. When I questioned the increase, the Pre-owned manager, Mohammad Alhiari, showed me an “adjusted MMR” to justify the price — but I later realized it was based on Certified Pre-Owned (CPO) values, even though they hadn’t actually included the certification. He then told me the car had “passed the Lexus certified inspection,” but to actually receive the L/Certified warranty, I’d have to pay an additional $2,900 to $3,900 — despite every listing saying the vehicle was already certified. He also pressured me to use their financing, quoting me a 13% APR to “get the internet price”, and admitted they don’t get kickbacks unless the rate is above 7.99% — an obvious red flag. All of this after I stated clearly I was preapproved through a credit union and came in based on a written price commitment. I ended up walking away, frustrated and disappointed. It was a complete waste of time, built on false advertising, broken written price agreements, and high-pressure financing tactics. Because of the serious misrepresentation around the CPO status, I also reported this to Lexus Corporate, who has now opened a formal file: Case #250623003433 ⸻ Bottom Line: If you value transparency, respect for your time, and truthful advertising, avoid Tri County Lexus. I gave them every chance to deal in good faith, and they failed at every step. More

Great establishment here! Cristian was an amazing dealer to work with and easy to understand! Cristian was an amazing dealer to work with and easy to understand! More