Tri County Lexus

I travelled from Baltimore to NJ to purchase a car I saw online. It was the worst customer service I have ever received at any dealership. First I was overcharged for the car and its been almost 4 weeks and online. It was the worst customer service I have ever received at any dealership. First I was overcharged for the car and its been almost 4 weeks and I have not received the Car Title. I was also told I would receive a check in the mail for the overcharge but nothing has come in. I have been calling daily and nobody picks the call. I have tried reaching out to the Sales Rep Melvin and the Customer Relations Manager but no response. This sort of attitude is totally unacceptable and I will not return to this delaership in future. More

At a time where purchasing a car felt almost impossible, Tri County Lexus went above and beyond to ensure a great experience for my wife and myself. As a 5 time return customer with BMW, I was quite unhap Tri County Lexus went above and beyond to ensure a great experience for my wife and myself. As a 5 time return customer with BMW, I was quite unhappy with the way BMW was handling my current lease situation, so I decided to pay Tri County Lexus a visit from a recommendation Our salesperson Isaiah was extremely helpful and welcoming from the moment we had started interacting. He was very knowledgeable and willing to explain his take on each model car that we were looking into and ultimately helped me into getting into a new 2022 RX350 F-sport at a reasonable and satisfying payment. Isaiah has done an amazing job reaching out and keeping contact with any car related needs and I would HIGHLY recommend visiting him at Tri County Lexus if you are in need of, or thinking about getting into a new luxury vehicle. Especially if your current dealership is being unrealistic with their current lease/finance offers. I also wanted to advise that the sales management team were an allstar cast especially sales manager Kelvin Aquino who took the time to help workout a good number insuring that we were beyond happy with the choice and price of our vehicle. Thank you to Isaiah and Kelvin at Tri County for making the usual trip to the dealership a pleasurable and most of all memorable one. I would highly recommend this dealership to anyone on the market for a new car. More

If you want to have a good experience buying a car(LEXUS), go see Brandon Paik! He will make your life so much easier to buy a car. QUICK AND EASY. car(LEXUS), go see Brandon Paik! He will make your life so much easier to buy a car. QUICK AND EASY. More

Great customer service! Juan Rios is the best and went out of his way to provide for all of my needs and was excellent overall! Juan Rios is the best and went out of his way to provide for all of my needs and was excellent overall! More

Rep that initially called wasn’t helpful and wasn’t able to give me any information. She stated that she’ll put in for a sales person to call me back, no one ever reached out and called me regarding my inqu to give me any information. She stated that she’ll put in for a sales person to call me back, no one ever reached out and called me regarding my inquiry. I reached out again to see if someone could help and again no one ever called back or attempted to help me. Worst customer service More

Juan Rios is the man! ! If you are buying a car from this dealership you gotta ask for Juan!! He’s extremely knowledgeable and honest with you throughout the whole process. ! If you are buying a car from this dealership you gotta ask for Juan!! He’s extremely knowledgeable and honest with you throughout the whole process. Thank you , Juan! More

I was in to look at a car for my daughter,we had a accident in our history records. I was greatly helped by their salesman Carlos Garcia. And I can’t tel you enough just how great he was! He walked us accident in our history records. I was greatly helped by their salesman Carlos Garcia. And I can’t tel you enough just how great he was! He walked us through the whole process, explained everything in detail and his passion and integrity was amazing! Tri county Lexus and Carlos were a delightful experience and I would recommend anyone to come in. Ps. Try their coffe machine. Carlos made me the best expresso mixed with French vanilla coffe that was very good. I would come back just for that. Thanks again Carlos I’ll make sure to recommend everyone I know to come in. More

Tri county Lexus was a great experience they really helped me out finding a perfect car. Make sure you go see their salesman Carlos Garcia. He was a great help!! helped me out finding a perfect car. Make sure you go see their salesman Carlos Garcia. He was a great help!! More

What a great place. Speak to Carlos Garcia he was awesome and helped me with all my questions! Thank you Tri County lexus. I love this dealership Speak to Carlos Garcia he was awesome and helped me with all my questions! Thank you Tri County lexus. I love this dealership More

Carlos Garcia was great and helped me with buying my grandson a lexus IS 250 grandson a lexus IS 250 More