Tri County Lexus

What a great place. Speak to Carlos Garcia he was awesome and helped me with all my questions! Thank you Tri County lexus. I love this dealership Speak to Carlos Garcia he was awesome and helped me with all my questions! Thank you Tri County lexus. I love this dealership More

Carlos Garcia was great and helped me with buying my grandson a lexus IS 250 grandson a lexus IS 250 More

Called the dealership to inquire about a vehicle I saw online. The rep.who answered, Juana, was very helpful by phone and invited me. Made an appointment however was running behind so I called "Juana" and online. The rep.who answered, Juana, was very helpful by phone and invited me. Made an appointment however was running behind so I called "Juana" and stated I know you guys close at 8pm. I'm about half hr away or I can come in tomorrow as I don't want to keep anyone late. She stated it's ok just come, " we never kick anyone out of our showrooms" As I was arriving, she called and I let her know we were there. Trying to figure out where the main showroom was. ( signs and a greeting would had been nice) after walking around for 10 min trying to figure out where to go, I asked someone in service if he could point me in righy direction. He did with no problem. As we walk up to showroom, no greeting .. mind you there were 3 guys in suits behind the desk ( most likely part of management) a sales rep talking to them. As we walked past.. NO acknowledgement. I walk over to a girl at a desk, she asked my name.. I ask for Juana. She states oh she's not here.. she's in internet sales. I stated interesting as she DID NOT mention that at all ( ABSOLUTELY MISLEADING) The girl walks over to the desk where the men in suits are, comes back over and says someone will be with you shortly. No name, didn't offer to have a seat; so I grabbed a seat. 10-15 min goes by... still NO ACKNOWLEDGEMENT as I watch the 1 guy in a gray suit just staring. Are tou serious??? Now I'm getting frustrated bc im in sales and my team and I are ALL about our clients. Now I knownthe gray suit guy sees me getting frustrated... didn't come over at all. So I get up and walk over to him and ask for a business card. He doesn't have one. Lmao. Dude. Take-off the suit and go work somewhere esle. I then ask him to find a card, another guy gets up and found one of some sales manager whos not there. There clearly was a manager on duty however didn't have audacity to acknowledge us. HORRIBLE service! To top if off when I asked for a card the guy in gray suit asks, did you wanna make an appointment Hello?? We had one and you didn't bother to ask. Seriously the team there today 10/14/22 DOES not care about the clients or the growth of the dealership. They need customer service training and management training. Oh BTW, Juana, if your in internet sales ( which I called the dealership did notjing online) COMMUNICATE how the process works. Have a salesman ready to assist ans let us know you're in internet sales! I feel VERY discriminates against and I will make sure no one else feels like we did. More

Worst dealership i have ever been to. All the reviews are solicited by the employees to help with their reports. Cars are defective and they would trade in the car for far less the amount All the reviews are solicited by the employees to help with their reports. Cars are defective and they would trade in the car for far less the amount purchased. Just purchased a defective car and they would trade you out while forfeiting your down payment and for less the value of your car. They amount of the car is usually not what is written down on paperwork. From carlos to chris to Ivan are all very rude and never keep to their words. Only there to make money. Don't care about their clients. Dont trade with these people. More

Very Disappointed with this dealer，especially the salesman Reneil，he treats you like xxxx after closing the deal，would not recommend anyone going to the dealer！ salesman Reneil，he treats you like xxxx after closing the deal，would not recommend anyone going to the dealer！ More

Tri County Lexus did it again. Got a great deal and a great car. Juan Rios was unbelievable to work with. Overall excellent experience. Got a great deal and a great car. Juan Rios was unbelievable to work with. Overall excellent experience. More

Great offers, friendly staff and overall a very satisfying client experience. Thank you. Special shoutout to Juan Rios satisfying client experience. Thank you. Special shoutout to Juan Rios More

Great experience buying a car with Raul I recommend him to everyone! Especially in this market. to everyone! Especially in this market. More

This my second car from them, they are great deal makers, and make things painless and make things painless More