
Tri County Lexus
Little Falls, NJ
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Horrible customer service. Worst experience ever. I won't mention the sales representative by name because hopefully he can learn from this experience. I spoke to a sales representative about purchasing a Ve mention the sales representative by name because hopefully he can learn from this experience. I spoke to a sales representative about purchasing a Vehicle that was on their site. He said that the Vehicle was on its way to the dealer within the next week and he offered to schedule for me to come for a test drive of a similar vehicle the next day because I live out of state. He said he would text me as soon as we got off the phone. I never received a message from him. I call 3 hours later to speak with him. I'm placed on hold for 5 minutes, he never answers the phone but the guy who originally placed me on hold comes back on the phone and knew what specific car I wanted and says "I don't know why that car was on the website, it HASNT BEEN ON THE LOT FOR SEVERAL DAYS". Which is it? Was it there or is it on its way there? Why couldn't the sale representative who I originally spoke to simply message me, or call me, or answer the phone and say that himself? I never leave reviews but this was the worst experience I've had personally and it was very unprofessional. More
I had such a wonderful experience here! Came in I had such a wonderful experience here! Came in inquiring on a car and my salesperson Leslie was great! She answered my questions thoroughly and car I had such a wonderful experience here! Came in inquiring on a car and my salesperson Leslie was great! She answered my questions thoroughly and carefully! Overall staff was friendly and I didn’t have a problem. More
This by far was one of the best Lexus dealerships. All of the staff was very friendly and welcoming. The sales associate I worked with Leslie was especially great with helping me with all of my questions and the staff was very friendly and welcoming. The sales associate I worked with Leslie was especially great with helping me with all of my questions and needs about a vehicle. More
Purchased a car from Mario Hernandez and he is the best car salesman I work with. He made the process so smooth and earn my trust thru out the process. I would visit him again. car salesman I work with. He made the process so smooth and earn my trust thru out the process. I would visit him again. More
This morning, I presented to my local Lexus dealership after being advised by Lexus Corporate lease department of how to buyout my vehicle. John Dellapenna the General Manager came in to the Finance o after being advised by Lexus Corporate lease department of how to buyout my vehicle. John Dellapenna the General Manager came in to the Finance office and REFUSED to provide support or service. Stating "there is no money in this transaction for either me or my team" therefore "I could see myself out" of the Lexus dealership. Absolutely abhorrent treatment by this Lexus leadership team. Abysmal Customer Service and I will ensure to never step foot again into this Lexus dealership. Do better, Tri County Lexus. More