Tri County Lexus

I'll never stop here again!.. I will never step foot in this place again!.. Tired to buy a car here a few weeks ago... I reached out to them about a car they listed online and I will never step foot in this place again!.. Tired to buy a car here a few weeks ago... I reached out to them about a car they listed online and agreed on a price...A few emails back and forth and we were good to go...Or so I thought...But when I came in to do the paperwork, everything fell apart... I thought the sleazy used car salesman stereotype was a relic of the 1980's...But it's alive and well in this place... I had an appointment to meet with the fellow I dealt with online, but they disallowed me to speak with him...Instead, I dealt with about 8 different sales guys, each more dishonest than the other... They didn't honor the pre-agreed upon online price and had surcharges for just about everything... Certified?..That's $2500 extra... Online Fee?..That's $500 extra... Window Etchings?..That's $300 extra... They even tried to charge me $800 because I WASN'T in the military!.. I had the cashiers check ready to go and needed to buy the car...But, I eventually walked out without a vehicle, and with over $7500 in "surcharges", I was very unhappy... However that feeling multiplied the next day, when I got a call from LifeLock, my credit monitoring service...These xxxxxxxx took out a line of credit in my name!..I wasn't even financing the car!..They got the issuing bank on the phone with me and spoke about what happened...They instantly reversed it, and mentioned that this isn't the first story like this!.. I will never return!.. And will advise that nobody else does either!.. More

VERY POOR POOR CUSTOMER SERVICE AND AFTER SALES Never buy a car at night as you can't inspect thoroughly. Was hoping that this dealership was top notch meaning good used car and good support staff t Never buy a car at night as you can't inspect thoroughly. Was hoping that this dealership was top notch meaning good used car and good support staff to customers. It was late at night and Beyjan walked us thru a car that we ended up getting since the original one that we were eyeing was sold already. First, the internet price is bogus as there was hidden fees to it. We should have walked away but the car was perfect for us. Second, test drive the car for more than 5 minutes as when we were driving it home, we could hear a "knock" underneath. Was telling myself that probably it was nothing as they have claimed there 160+ point inspection..well turned out that there is a strut defect in front when we brought it back after a week..so much for that...lastly, since i told you all it was a night when we got it, we never had a chance to thoroughly inspect the body of the car, but, i the right front bumper there is a crack that you will not notice right away...now since i'm bringing it anyway for repair and that they told me that i have bumper to bumper coverage, that it will be taken cared of...BUT...no! I was able to speak to George about my concerns and it was insulting that he said that it may have happened after we took out the car from the dealership...i was so upset on this as I took pictures as i plan to bring it to the attention of the NJ consumer affairs and BBB that it is not a new crack...really so much with the 160+ point inspection...BUT AND BUT AGAIN...the worse part is that CUSTOMER SERVICE REALLY SUCKS...after they have taken your money and you bring your concerns, nobody called back...the general manager Rene Cruz and Ted Renka sends out those automated emails to welcome you to the company..wrote them back about my concerns...and do you think i heard from either one or the staff???!!! NOPE....i don't intend to stop anyone for getting a car but please pay close attention to the car that you are buying..make sure that everything is alright and the price you see is the price you pay.....ohhh and after their finance guy, Jamal (good enough guy), explained to me that they couldn't do anything and that they took care of the knock..told him excuse me sir but i was the one who brought it in for repair and no one took care of me except their service guy...to claim that they took care of me is rather insulting. More

Fantastic I had the pleasure of working with Beyjan he was very informative and did an excellent job with selling us our New Rx 350 f sport. I had the pleasure of working with Beyjan he was very informative and did an excellent job with selling us our New Rx 350 f sport. More

Excellent I had the pleasure of working with Beyjan he was great and full of knowledge. He helped me find the right vehicle at the right price and I couldn’t b I had the pleasure of working with Beyjan he was great and full of knowledge. He helped me find the right vehicle at the right price and I couldn’t be any happier. More

A happy wife... I had a very good experience buying a 2019 Lexus RX 350 for my wife, thanks to Jim Nicoletti. He knew the exact car she wanted and would be happy with I had a very good experience buying a 2019 Lexus RX 350 for my wife, thanks to Jim Nicoletti. He knew the exact car she wanted and would be happy with. A happy wife = a happy life. Thank you Jim! More

Always a perfect experience. I have been buying my Lexus's from Jim Nicolletti for years, because its always an easy, pleasant experience. He always knows exactly what I want as w I have been buying my Lexus's from Jim Nicolletti for years, because its always an easy, pleasant experience. He always knows exactly what I want as well. My new GS 350 is a great car. Thank you Jim! More

My first Lexus. We began our journey with hope of finding the perfect vehicle for our family. I believe we found it. The car we wanted was not there. It was sold the We began our journey with hope of finding the perfect vehicle for our family. I believe we found it. The car we wanted was not there. It was sold the day before. The car we settled on was more expensive but had low mileage. More

Great! Excellent customer service. Chris was very respectful, and knowledgeable. He was such a nice young man in the customer service industry. This was one Excellent customer service. Chris was very respectful, and knowledgeable. He was such a nice young man in the customer service industry. This was one of the best experiences I’ve had in a long time. More

Great Experience! Went to Tri-County Lexus looking into buying a new vehicle We had the please of working with Chirs Cardona. He knew what he was talking about and was Went to Tri-County Lexus looking into buying a new vehicle We had the please of working with Chirs Cardona. He knew what he was talking about and was very up front with the fees that would be charged. SOOOO happy with the purchase that we made and will recommend him to all of our friends! More

Great experience! We had a great experience!! let me tell you our rep jerzy was amazing he was very kind even gave us some of his lunch since we were there all day lol We had a great experience!! let me tell you our rep jerzy was amazing he was very kind even gave us some of his lunch since we were there all day lol he worked with our budget very friendly when i go again i will go straight to him every single time! Keep up the great customer service 🙌 More