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Tri County Lexus
Little Falls, NJ
1,302 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,302 reviews
July 20, 2017
Shady practices, would go elsewhere They add a $1500 prep fee to every used car, even if certified. Check out their yelp reviews, there are multiple reviews where they add other fees, su They add a $1500 prep fee to every used car, even if certified. Check out their yelp reviews, there are multiple reviews where they add other fees, such as $700 for not financing through them. There are enough Lexus dealers around to avoid this one More
by AnnoyedConsumer
Employees Worked With
Other
July 17, 2017
bought my first car!! Right when I walked in I was created with a warm welcome from George, he was very patient with me when showing me different colors of the Lexus IS f s Right when I walked in I was created with a warm welcome from George, he was very patient with me when showing me different colors of the Lexus IS f sport and when it came time to numbers he really worked well with me to give me the deal that I was hoping for. I ended up purchasing an atomic silver IS f sport.. such an easy purchase I would highly recomend George and tri county lexus! More
by burger43
Employees Worked With
george Slider
July 06, 2017
Rene Cruz is the man! Rene is as I said the man. He is real down to earth and tells you how it is. I highly recommend this dealership...Thanks Rene! Keep doing what you g Rene is as I said the man. He is real down to earth and tells you how it is. I highly recommend this dealership...Thanks Rene! Keep doing what you guys do. More
by PropsectGuru
Employees Worked With
Rene Cruz
July 01, 2017
Thanks Hassan G!!!! after almost 2 weeks trying to get my so dreamed car , speaking to so many people(manager, sales person, finance and more people), making a few drop after almost 2 weeks trying to get my so dreamed car , speaking to so many people(manager, sales person, finance and more people), making a few drop by visits , borrowing friends cars to get to the Lexus dealer and being told everything is all set and done , I can come get it and go home with my new car and then told it will not be possible for me to get the car I want, from AWD to FWD, from pre-owned to brand new off the plastic to nothing at all due to this this and that.....being persistent and positive I am a new lease customer from Lexus tri state county, I have my Brand new SUV NX200t which I am somewhat sad that couldn't get all the goodies that i wish it came with it but I'm extremely happy that I brought home my favorite lexus car. Thanks Hassan for his exceptional hard work and time . Hassan is very professional and worked with me very closely , even on his day off he made the effort to come by the store to speak to me and text me after every update on the process of me getting the car . This is my very first car and I can't be more proud to have a Lexus. More
by PaulaC
Employees Worked With
Hassan G. (sales person), Rene Cruz
June 30, 2017
Car owner I am excited to be driving my new Rx 350. I am a returning customer to Tri-County Lexus. Sean Donnelly was not only helpful but took the extra mile to I am excited to be driving my new Rx 350. I am a returning customer to Tri-County Lexus. Sean Donnelly was not only helpful but took the extra mile to help me figure out the car that fits me. He answered all my questions and made sure I loved the care I will be driving. I cannot imagine buying a car without his guidance. I highly recommend Sean Donnelly at Tri-County Lexus. More
by Beatal
Employees Worked With
Sean Donnelly
June 27, 2017
Crooks So this guy Kevin, sales person, calls me, uses my phone number that was only provided for the car purchase to harass me, after I leave a review about So this guy Kevin, sales person, calls me, uses my phone number that was only provided for the car purchase to harass me, after I leave a review about him claiming the FICO score goes up to 900 after I clarified it does not go over 850. On top of that the dealership gave him the authority to call the customer and harass for leaving a review. I REPEAT This dealership will lie, cheat and then harass you for leaving a review just because they have your phone number and a copy of your license. Oh, and don't fall for their "Pre-Delivery" charges. I was looking to purchase a car for 30k, they added another $1500 for pre-delivery charge that is not advertised on any of their listing online. Is it legal for a dealership to contact you like that? Well, we shall find out after reports are filed. More
by Xanchaudry
Employees Worked With
Kevin, Orlando
June 26, 2017
Great Recommendation! I came here because a friend of mine just leased a car from here and she was raving about the customer service. She said Hassan was a great sales man I came here because a friend of mine just leased a car from here and she was raving about the customer service. She said Hassan was a great sales man and made the process as easy as possible for her. She wasn't wrong either. I made an appointment with him and he was thorough going through all the features and set up for the car. I will also be recommending Hassan and this dealership to others. More
by Mark F
Employees Worked With
Hassan Ghamlouch
June 24, 2017
Poor customer service, unnecessary charges If I could give them zero stars, I would. Very unprofessional staff, especially Kevin. He would not stop lying to my face and, while finalizing the de If I could give them zero stars, I would. Very unprofessional staff, especially Kevin. He would not stop lying to my face and, while finalizing the deal, brought up extra charges that you wouldn't have to pay at most other dealerships, charging me $1500 for a used car as a fee and calling it the "predelivery charge". Also, the team, especially Kevin, act like they know everything and claimed that the credit score went up to 900, and that he has seen instances where the customer had a 900 credit score. Where I live in the US, the credit only goes up to 850, not sure where he lives. Unless you want to waste an hour listening to pure BS instead of buying a good car, this is definitely the right place for you, otherwise just save yourself a whole lot of trouble and go to another lexus dealership. More
by anonymous567890
Employees Worked With
Kevin
June 20, 2017
Excellent customer service As soon as i entered Tri County Lexus, was was greated by helpfull staff, my sales person Giovanni was very knowledgable and helped me choose the righ As soon as i entered Tri County Lexus, was was greated by helpfull staff, my sales person Giovanni was very knowledgable and helped me choose the right car and financing for my new car. Took care of all the paperwork and made sure that i can take my new car home that day. More
by Lexuslover
Employees Worked With
Giovanni Laracca
June 16, 2017
One stop shop I found a used truck at this dealer and from begining to end it was a great experience. What the service department lacked the sales team made up for. I found a used truck at this dealer and from begining to end it was a great experience. What the service department lacked the sales team made up for. They are a team and no one robs from one another. No sharks in the lot either which is why I shop when dealers are closed. More
by Truck Buyer
Employees Worked With
Sean Donnelly
