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Tri County Lexus
Little Falls, NJ
1,301 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,301 reviews
March 22, 2017
DROVE THERE FOR NOTHING / CAR SOLD BEFORE MY APPOINTMENT Inquire about a car I want to check on Truecar. Schedule a test drive over the phone with Valerie Perez. After scheduling the test drive, continue to Inquire about a car I want to check on Truecar. Schedule a test drive over the phone with Valerie Perez. After scheduling the test drive, continue to receive emails and phone calls from other salespersons about the same car. Confirm the test drive with the dealership 2 hours before the appointment time. Leave work early and drive 1 hour in traffic to get there. As soon as I arrive, am told the car is sold. Obviously people care about the sales they can make, but not too much about the service they offer or the image they give. And yes I can see your response “sorry about your experience, we are committed to offer the best, please call so we can discuss and assist”. SPEND MORE TIME ASSISTING PEOPLE BEFORE THEY GET UPSET INSTEAD OF AFTER THE FACT. It’s not that hard to maintain a list of people interested in a vehicle and notify them before they walk into your store when the vehicle is sold. Especially when you don’t have equivalent vehicle in stock and they are scheduled to come check the car. More
by Furious
Employees Worked With
Valerie Perez
March 22, 2017
Really low prices Low prices every car in their lot is spotless no dents great quality of cars I'm really happy with my purchase andy E take care my wife is really hap Low prices every car in their lot is spotless no dents great quality of cars I'm really happy with my purchase andy E take care my wife is really happy More
by Jushin25
Employees Worked With
Andy E
March 22, 2017
Is 300 Hassan is very friendly. He makes you feel at ease he's not pushy, asks the right questions to help you decide what fits your needs. Helps you find a Hassan is very friendly. He makes you feel at ease he's not pushy, asks the right questions to help you decide what fits your needs. Helps you find a car in a price range you are comfortable with. He went the extra mile by setting up both my and my husbands phones to the blue tooth. He went thru all of the features so I knew where everything was and how they worked. Put a giant bow on the car and took a picture of me and my new car. Instructed me to call with any questions that I had. More
by Alyssagraham22
Employees Worked With
Ted Renka, Rene Cruz
March 19, 2017
love golfing but i love a car deal even better after going golfing for three days with my friends i was so tired but i needed a car asap my friends who already bought cars from tri county lexus tol after going golfing for three days with my friends i was so tired but i needed a car asap my friends who already bought cars from tri county lexus told me that here the process was simple and easy .i didnt believe them ofcourse last time a bought a car iwas at the dealer for 7 hours but that was not the case here as soon as i came in i met andy we pick out the car and in less then an hour i was out with my golf clubs in the trunk thank you try county . More
by david_rivera51
Employees Worked With
orlando
March 05, 2017
Awesome help thanks to George and his great help!! i love everything about my new car, highly recommed this lexus dealer and George. couldn't be happier. thanks to George and his great help!! i love everything about my new car, highly recommed this lexus dealer and George. couldn't be happier. More
by bri56789
Employees Worked With
George Slider
March 03, 2017
Scammers - beware! Stay away from this dealership. They are crooks! I called and was told that a particular price was "absolutely, totally doable" to purchase a specif Stay away from this dealership. They are crooks! I called and was told that a particular price was "absolutely, totally doable" to purchase a specific model they had on stock and even went over the options included and confirmed the price included the destination fee and there were no other charges that would apply except for taxes and state fees so later in the day I go there, turns out the agent I talked to on the phone was gone but another salesman tells me the same thing in regards to the price so I do the test drive, wait around filing out paperwork, let them look my car over to determine the trade-in value etc. and then when getting ready to do the purchase paperwork the salesman tells me a different, significantly higher price for the car. I ask him to honor the previous price and he says they won't make money if he lowers it but agrees to go to his manager. Manager comes and refuses to lower the price and ACKNOWLEDGES that his two salespeople who gave me the lower number did so to entice me to come in and stick around to negotiate, that a number is never final until the papers are ready to sign. I tell him that's entrapment and deceitful, that I had not been told the price was "negotiable" or "probably doable" or a possibility but that it was "totally" and "absolutely" doable. Manager says he'll do the deal by lowering the trade-in value they first gave me or extending the payment period but I tell him that is not lowering my bottom line. We go back and forth, he would not honor the price I was given twice by his salespeople, inadvertently said they do that to get people in the door so they can start "negotiations," and during negotiations kept trying to trick me to pay more. This is not just incredibly deceitful and dishonest - it's an outright scam! DO NOT GO HERE - TAKE YOUR BUSINESS ELSEWHERE. More
by CG12345
Employees Worked With
Manager
March 01, 2017
Outstanding Customer Service from Salesman Shopped on line for a new Lexus and went to visit Tri-County Lexus. Salesman, Trevor McGehee, provided one of the most pleasant car buying experiences Shopped on line for a new Lexus and went to visit Tri-County Lexus. Salesman, Trevor McGehee, provided one of the most pleasant car buying experiences I ever had. While not planning on buying my new Lexus that day, I got the deal I was looking for comparing to what I researched on line. Mr. McGehee worked with me to allow me to get the deal I wanted. I love my Lexus and would recommend anyone stop in and ask for Trevor McGehee. You won't be disappointed. More
by Yankee Fan
Employees Worked With
Trevor McGehee
February 28, 2017
BEWARE - SCAM ARTISTS I have been getting the run around from this dealer for almost 3 weeks now. I went in looking for a certified used car. I've dealt with at least 5 dif I have been getting the run around from this dealer for almost 3 weeks now. I went in looking for a certified used car. I've dealt with at least 5 different sales people. Each one has been passing me from one sales rep to the other. My experience is there is as follows: - I valued my trade in using the calculator on their website and they did not honor that when I got there. - The car i wanted apparently keeps getting "sold" but i keep getting called back to come in for it. Oh btw i live 1.5 hours away. they called me in 3x only to tell me the car was sold. very shady if you ask me - The last guy i was dealing with via email told me to come in the next day and i called to confirm and he apparently doesnt work there anymore - Another sales guy made me take a day off from work to come in and he cancelled last minute on me - I never got the $25 gift card they promise on their website even though i have been there 3x already - one of the sales guys i dealt with had the vocabulary of a teenager. he was cursing and using foul language - facilities are horrible compared to other lexus dealers i have been to such as the edision or bridgewater dealerships All in all, these guys at this dealer are your typical and traditional used car salesman who say anything to get you into their dealership and then try to switch you to something else. I would caution anyone not to fall for their low prices that they advertise on the internet b/c there are lots of other hidden fees (more so then i have seen at other dealers). Do yourself a favor and go to a different dealership. More
by car1234
Employees Worked With
WORKED WITH AT LEAST 5 DIFFERENT EMPLOYEES
February 27, 2017
A great experience!!! I just purchased a Lexus NX from Jim Nicolette and I am very satisfied with the experience and was extremely impressed and happy with Jim. It's my fir I just purchased a Lexus NX from Jim Nicolette and I am very satisfied with the experience and was extremely impressed and happy with Jim. It's my first Lexus and Jim made the experience and decision to purchase the NX very easy. Jim is extremely knowledgeable and very patient. He never rushed me or the testdrive, where he thoroughly explained the vehicle to me. I'm very happy with my new NX and Jim Nicolette! More
by Fishing Grampy
Employees Worked With
Jim Nicoletti
February 23, 2017
Excellent service!!! 100% Satisfied It was a great experience. Everyone was very professional. The person that I liked the most was Kamil Calka. He is the diagnostics specialist. Just b It was a great experience. Everyone was very professional. The person that I liked the most was Kamil Calka. He is the diagnostics specialist. Just by listening your car running he can tell was wrong with it. In my whole life I haven't seen anyone with his knowledge. In addition, he not only finds the problem but explains with such a detail that someone that doesn't know anything about cars would understand. Kamil, thanks for helping me with my mom's car!!! More
by JD
Employees Worked With
Kamil Calka
