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Tri County Lexus
Little Falls, NJ
1,299 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,299 reviews
January 14, 2017
Poor, Disrespectful Sales Service Be wary of the fake positive reviews. If you look carefully the same user names seem to reappear multiple times as buying vehicles from Abe Hindi such Be wary of the fake positive reviews. If you look carefully the same user names seem to reappear multiple times as buying vehicles from Abe Hindi such as "doe456" and "psycholex". Unless they are buying a new car every week. Needless to say here is a true review. Everything went downhill from the moment I stepped into this dealership. When I walked over to the front desk I asked for Andy Jiminian who initially contacted me via email but he was unavailable. No problem, I patiently waited for 15-20 minutes before a salesman was assigned to me. We went out for a test drive and when we returned to dealership he suddenly disappeared to work with another customer while I was still looking at the vehicle and seriously considering to make a purchase. I felt totally disrespected and I sincerely believe I may have even been profiled perhaps because I am young person and they didn't think I was a real customer. I expressed my displeasure to the manager who brushed me off as if this was normal behavior. I really wanted to look past it and waited around to discuss numbers only to be shown monthly costs which absolutely made no sense. Please avoid at all costs and don't waste your time here with these rude, incompetent and unprofessional salespeople. I have other friends who had a similar experience. I will be taking my hard earned money to Lexus of Route 10, a dealership who appreciates my business! More
by SkyTribe
Employees Worked With
Multiple Bad Salesmen
January 06, 2017
2017 lexus ex 350 I would recommend anybody this dealer.. Great service and good people.. George slider was my salesman.. He answer all my questions and got me my rx I would recommend anybody this dealer.. Great service and good people.. George slider was my salesman.. He answer all my questions and got me my rx.. More
by Sergy2007
Employees Worked With
George slider
January 01, 2017
Unethical Dealership I had a deal negotiated with Tri-County Lexus for a used RX350 F Sport and a trade-in price for my trade-in. After negotiating I was made aware when I had a deal negotiated with Tri-County Lexus for a used RX350 F Sport and a trade-in price for my trade-in. After negotiating I was made aware when of an "outsourcing fee" which essentially was due to me getting a better rate with my credit union and utilizing them for the financing. I advised my sales representative this fee is unethical and I would like it waived being a repeat customer with one vehicle currently Leased with this dealership. He asked me to give him 2 days because he had the next day off and when I was contacted to come back in I received contradictory stories that the sales manager we dealt with left or was fired so we would need to start fresh on the whole deal. Not sure why this was the case because my sales representative was still working with me and had written up the purchase order with all of the details. They said it was irrelevant because the sales manager was no longer working there and completely changed up the trade-in number and sale price of their car. I later left 2 vm's for Rene Cruz and never received a return call. I walked out and will certainly not continue doing business with Tri-County Lexus with out current lease. More
by Cosmo1
Employees Worked With
Multiple
December 31, 2016
The best experience Was the best service I ever have it was a pleasure to work with Those guys .I been a many different dealers and compare to other Tri County Lexus IS Was the best service I ever have it was a pleasure to work with Those guys .I been a many different dealers and compare to other Tri County Lexus IS The Best More
by Pawel A Siek
Employees Worked With
Justin Solomone, Ted Renka, Rene Cruz
December 29, 2016
Best Christmas Present Ever Great sales experience! George was knowledgeable and helpful! He worked to get us the best deal! Never knew buying a car could be this easy, will be Great sales experience! George was knowledgeable and helpful! He worked to get us the best deal! Never knew buying a car could be this easy, will be back! More
by JAD11
Employees Worked With
George Slider
December 28, 2016
Success Came in to lease my son the IS sport as a Christmas present surprise and George made it too easy. His service and knowledge of the cars were great. It Came in to lease my son the IS sport as a Christmas present surprise and George made it too easy. His service and knowledge of the cars were great. It was a complete success! More
by Jeryl.saylor
Employees Worked With
George slider
December 27, 2016
just go to lexus of englewood instead I purchased my car from this dealer which was a good experience, but their service dept. sucks. I've been here 2-3 times bc of the proximity to my hou I purchased my car from this dealer which was a good experience, but their service dept. sucks. I've been here 2-3 times bc of the proximity to my house. But every time I come here, you have to wait about 10 minutes once you pull your car into the service bay before someone greets you. Also, if you are waiting a while, don't expect to get any kind of update. Today I waited 3 hours(getting two tires installed)and only got an update when I asked the service advisor. I really feel like I'm getting serviced at a kia dealer. No prestige in coming here at all. Next time I'll just save myself and head to englewood. P.S attention to details and little things like this go a long way. No water or bottles of water until I asked for water at the desk and she had someone replace the gallon. I came in at 11 am, I highly doubt that gallon went since opening. Stock the fridge you have instead of making customers walk over three building to buy their own from a vending machine. They have a popcorn machine in here like we are at the circus, which i might mention is stale as heck. More
by sjj92300
Employees Worked With
Riverside Partners
December 18, 2016
Great sales experience! I walked into the dealership and was greeted by Ali and nothing but smooth sailing from there. I am the first person to admit that I am very hard to I walked into the dealership and was greeted by Ali and nothing but smooth sailing from there. I am the first person to admit that I am very hard to please and Ali was patient with me selecting the perfect RX350 for my wife. We went back and fourth many times but he was there to help out and answer all my questions. If you need someone that knows the product and is patient then Ali Alito is your man!! Thanks again for the great service! More
by Claudioc22
Employees Worked With
Ali Alito
December 15, 2016
SCAM ALERT! Go to YELP for REAL reviews! Stay away from this dealership. Management is as shady as it get's! Saleman Izzy was a cool dude, but i only test drove with him. When i came bac Stay away from this dealership. Management is as shady as it get's! Saleman Izzy was a cool dude, but i only test drove with him. When i came back a week later to look at the numbers, izzy was busy so they gave me a different sales person. Now this so called sales manager came to me with an offer that included $18,000 DOWN! Yes you read this right, $18,000!!! On a NX200. These idiots are not negotiators, they are straight up trying to scam and rob you! Be alert and DO NOT GO TO THESE xxxxxxxx! P.S. It makes me wonder if these 5 star reviews are FAKE !! More
by Yevgeniy V
Employees Worked With
Izzy and some kind of shady manager with a pound of gel in on his head.
December 13, 2016
A+++ amazing deal I've left several reviews for my salesman Ali Haltam! I can not be please anymore. This guy went above and beyond to get me an amazing deal on my new I've left several reviews for my salesman Ali Haltam! I can not be please anymore. This guy went above and beyond to get me an amazing deal on my new IS Fsport. I went through several dealerships and drove the 1 1/2 hours to buy from him. Just an amazing job! Thank you for making xmas come early this year. More
by Bnegron27
Employees Worked With
Ali Haltam
