Tri County Toyota

I will never use this dealership again based on Service Dept I called TriCounty a week ago. My usual mechanic advised that there is a cracked dash/sticky dash recall that may apply to my 2006 Sienna. Called Tr I called TriCounty a week ago. My usual mechanic advised that there is a cracked dash/sticky dash recall that may apply to my 2006 Sienna. Called TriCounty, they CONFIRMED 3 recalls on my van and scheduled my appointment. I then called Monday this week. I needed to see if they could do the repair on Tuesday instead of Wednesday (my mistake on scheduling). The receptionist made sure my parts were there, advised that the reparis would take about 4 hours in total (which was why I reserved a rental to begin with), moved up my rental car reservation, and was very accommodating. Arrived as (re)scheduled on Tuesday afternoon to drop off my van for overnight for service. Picked up my rental car first(basic, but clean). No one from rental was availabile, so the two cashiers on call finalized the rental. No one properly walked about the rental car to check for pre-existing damage, which I did have to point out prior to taking. Then over to service to hand in my key and sign for service. I was there for THREE recall issues, per my prior TWO PHONE CONVERSATIONS: A Gearshift Lock Solenoid, a Spare Tire Mount issue, and the cracking dash, which was the catalyst for the appointment to begin with. I confirmed that the vehicle would be completed by Wednesday at 4pm, including the dash, at which point the Service Manager gave me a funny look. He advised that that is not how a Recall repair works. They inspect my car, submit the claim to Toyota, and then when it is approved, they will order the part. However, since I was reassured that the parts were in, he'd look into it further. Why couldn't the scheduling receptionists explain the process before booking the appointment? This is a total #FAIL in basic customer service. Create REASONABLE CUSTOMER EXPECTATIONS, AND ALWAYS KEEP CUSTOMER PROMISES. The next day, Alyssa called at 10:52 to let me know that my car was done and that the recall for my dash expired MAY 2017. AFTER **THREE** POINTS OF CONTACT WITH THIS SERVICE DEPARTMENT, THEY TELL ME WHEN MY CAR IS READY THAT THE REASON I CALLED TO HAVE THE SERVICE DONE WASN'T EVEN A VALID RECALL ANYMORE?!? And the icing on the cake, when I returned to pick up my vehicle, my driver side carpet, door sill and door moulding had BLACK ALL OVER IT from the mechanic's shoes---NO CARE WHATSOEVER in the handling of my car. I know it's older, but it is my car, and I take great pride in keeping it in good condition, and was given an actual DIRTY driver side back. This was my first visit, and most assuredly my last. The reasonable expectation was confirmed that my car would have these three repairs completed under recall. That my car would be professionally cared for while in their possession was also a reasonable expectation. And both are the promise of a professional, customer-oriented dealership. And both expectations were not only NOT met, but there was no effort to resolve customer satisfaction. Such a shame, as I do love my Toyota and hope to replace it with another when its time. But I DEFINITELY will not return here. More

Repeat customer We have purchased two Toyotas from Tri-county and have worked with Paul both times. We found him to be pleasant and easy to work with. He was very kno We have purchased two Toyotas from Tri-county and have worked with Paul both times. We found him to be pleasant and easy to work with. He was very knowledgeable about the vehicles and the warranty information. More

Phenomenal Service Recovery Bought a 2018 Toyota Camry in April. Took delivery in May. Paul was not our initial salesperson, which makes his efforts at service recovery even mo Bought a 2018 Toyota Camry in April. Took delivery in May. Paul was not our initial salesperson, which makes his efforts at service recovery even more amazing. Paul is incredibly knowledgeable about the multitude of features and technology available on the vehicle. Additionally, he was incredibly patient in answering questions and in helping my wife and I maximize the various features on our new vehicle. More

Best sales guy ever Mike definitely goes above and beyond to make sure his customers are happy. He makes the entire experience enjoyable and truly has the customer’s best Mike definitely goes above and beyond to make sure his customers are happy. He makes the entire experience enjoyable and truly has the customer’s best interests in mind...I will definitely be going back to him a third time at the end of my new lease!! More

Great Customer Service We were a tough sell and Paul answered all of our questions. He was very personable and professional. We walked away with the car we wanted. We were a tough sell and Paul answered all of our questions. He was very personable and professional. We walked away with the car we wanted. More

Great dealership First time getting a car from a Toyota dealership I have been to a lot of dealerships but by far had the beat experience at tri county Toyota and Paul First time getting a car from a Toyota dealership I have been to a lot of dealerships but by far had the beat experience at tri county Toyota and Paul was amazing worked with me and got me what I asked for and more amazing team there at tri county Toyota More

Paul’s the best! I recently renewed my lease for my wife. Paul was by far the best experience I’ve had since first doing business with Toyota 15 years ago. He was pati I recently renewed my lease for my wife. Paul was by far the best experience I’ve had since first doing business with Toyota 15 years ago. He was patient, efficient, transparent, and extremely helpful. I’d highly recommend you seek him out! More

Used Corolla Experience Got an '08 Corolla from George recently. We had visited several dealers that day, and George was the best salesman of the bunch. No pressure, straig Got an '08 Corolla from George recently. We had visited several dealers that day, and George was the best salesman of the bunch. No pressure, straightforward, and very helpful. More

Choose Paul Johnson! I've just started my 3rd lease with Tri-County Toyota and while the previous 2 experiences went very well, this was by far the best. I had many quest I've just started my 3rd lease with Tri-County Toyota and while the previous 2 experiences went very well, this was by far the best. I had many questions and Paul patiently answered all of them. He is very knowledgable about Toyota and it's obvious he loves his career. If you're thinking about a new car, choose Paul! He's friendly, easy to talk to, and wants the best for all of his customers. More

Great Experience! This is the second vehicle I have purchased from Tri County. I had had a terrible experience a few years back at another Toyota dealer and when I went This is the second vehicle I have purchased from Tri County. I had had a terrible experience a few years back at another Toyota dealer and when I went to Tri County they treated me with respect. This time was no different. When I met Anthony (sales) he ask what I was looking for and made suggestions that turned out to be perfect for me. There was no pressure to purchase anything beyond my needs. When I met Aaron who walked me through the financial end explaining all of the paper work along the way. When I left with my new Rav4, I was extremely happy and pleased with my decision to use Tri County again. More