DO NOT RECOMMEND — WORST SERVICE EXPERIENCE I’VE HAD
I - Yanal
DO NOT RECOMMEND — WORST SERVICE EXPERIENCE I’VE HAD
I will never bring my car back to Tri County Toyota after this experience.
I booked an appointment online for 3:30 PM for an oil/filter change and multi-point inspection. Before my appointment, I received a call asking me to come at 3:00 PM or earlier. I explained that I couldn’t come earlier—that’s exactly why I booked the 3:30 appointment in the first place.
The person on the phone clearly didn’t like that response and told me that if I wasn’t there exactly at 3:30, they wouldn’t take my car because they were closing. That was already a terrible way to start a scheduled service appointment.
Then it got worse.
My car was taken in for an oil/filter change AND multi-point inspection, and somehow it was back out in around 15 minutes. When they brought it out, I even watched the employee slam my car door.
As for the “multi-point inspection,” I seriously question what was actually inspected. They told me my tire tread was 8, which surprising i had the tires installed at Costco only about a month ago. The whole service felt extremely rushed.
But the worst part came when I got home and opened the hood.
There was OIL LEFT ALL OVER THE ENGINE BAY AND PLASTIC COVERS. I took multiple photos immediately showing the mess. Oil was visible around the engine components, engine cover, oil-fill area, and front plastic trim. This is what my car looked like after paying a Toyota dealership to professionally service it.
If oil was spilled during the oil change, the absolute minimum I would expect is for the technician to clean it up before returning the vehicle to the customer. Instead, my engine bay was handed back to me covered with oily spots and residue.
A dealership service department should make you feel confident that your vehicle was properly inspected and cared for. This experience did the complete opposite.
Rushed service, poor customer service, questionable multi-point inspection, careless treatment of my vehicle, and an oily mess left under the hood.
Based on my experience, I absolutely do not recommend Tri County Toyota Service. I will not be returning.
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