Tri County Toyota

Initially great service. Nightmare began shortly after. MY REVIEW- this is a copy of the review I posted on this dealerships Facebook page: Lorie Ann Meyer — 1 star. Okay well the one star rating is NOT MY REVIEW- this is a copy of the review I posted on this dealerships Facebook page: Lorie Ann Meyer — 1 star. Okay well the one star rating is NOT based on the customer service my husband and I received during the process of purchasing our 2 vehicles , actually the sales staff and financing staff were quite pleasant to deal with. Our extreme dissatisfaction is the products we purchased from them not being conducive with each other. In March 2014 we purchased a RAV 4 AND a Toyota Tacoma at the same time. In addition to the vehicles the other products we obtained from the dealership was a loan financed through Toyota Financial Services and one they obtained for us through one of the lenders they use- Huntington Bank. In addition we purchased 2 extended warranty's AND 2 GAP insurance policies which were Toyota Financial Service GAP coverage. The premise of GAP is for the buyer to not have to pay the difference between the balance of the loan and the payment from the primary insurance company as of the date of loss (the date the accident occurred). I was forced to pay over $3000 in Payments (in order to protect my credit score) while waiting for all of the paperwork to be completed. I was assured the entire time that all payments made after the date of loss would be refunded back to me. SO after more than 25 phone calls between the Huntington Bank and the Toyota GAP insurance office....I was finally given a check. Unfortunately the check was for less than half of what I was due. Each company is pointing the finger at the other leaving me to feel like "the monkey in the middle". After being treated badly over the phone and actually even hung up on by one of the Toyota GAP insurance representatives......I decided to take my stack of documentation to the finance manager at the dealership to see if they could escalate the solution for me. They reviewed and listened to my complaint...agreed that it was outrageous and even copied my documents and said they would be making phone calls the next day. That was January 5th. Today is January 18th and I have yet to get a call back...and have since left 2 unanswered voice messages. In short....the Toyota GAP insurance policy and the Huntington bank loan have different guidelines that CONTRADICT each other and therefore should never be "sold" together which has resulted in over $1800 still be owed to me. Furthermore I have since discovered that Huntington Bank has had 450 BBB complaints in the last 36 months. Why on earth would Toyota "peddle" their products for them??? SO I have made a plan of action as i will not be worn down. If resolution is not reached soon I will be contacting the 3 news reporting stations that broadcast consumer issues and attempt to help them get resolutions and if not at the very least they "air" the issue so others will think twice before purchasing these products from Toyota together. I will also be contacting the local law enforcement agency to confirm where it is legal for me to stand near the only entrance to the dealership with signs telling people to ask me about my experience before purchasing these specific product together. If anyone else out there has had similar experiences please message me so perhaps we can merge our complaints with the Consumer Protection Bureau and perhaps look in to class action resolution....... More

Awesome experience Highly recommend! Mike Colombraro was a great salesman! No hassel at all and have me the deal I was looking for. I totally recommend any looking for a Highly recommend! Mike Colombraro was a great salesman! No hassel at all and have me the deal I was looking for. I totally recommend any looking for a car to see him. More

Great experience I love my Corolla. Bruce was very helpful. Car shopping can be so stressful, but everyone here is very friendly. We never felt pressured. I wish we ha I love my Corolla. Bruce was very helpful. Car shopping can be so stressful, but everyone here is very friendly. We never felt pressured. I wish we had purchased my husband's Tacoma here as well. More

Thank you! Recently purchased a Toyota Highlander from Tri-County Toyota. At the beginning of our process, we identified two luxury brand vehicles as our primar Recently purchased a Toyota Highlander from Tri-County Toyota. At the beginning of our process, we identified two luxury brand vehicles as our primary targets and included the Highlander as a third option because of our positive history in a Toyota Sienna. We test drove all three vehicles and were impressed with the Highlander's smooth ride, ample power, and comprehensive features. It was clearly equal to the other two vehicles. With three good options in front of us, the Tri-County dealership experience was ultimately the deciding factor for us. (Why?) Our salesperson Ray Carwheel was informative, straightforward, and friendly. We had done our research in advance, so negotiations were quick and concise. We were presented with a very fair price and were not pressured to buy that day. After a few days of consideration, we determined that the Highlander was the right vehicle for us and made the deal. Tri-County did a great job of making us feel comfortable throughout the entire process. Thanks Ray, Bob, and team! More

Best Experience Ever I've leased from Lexus and BMW and owned an Audi. The personal attention and lack of run-around from Dalton exceeded all past experiences. I would d I've leased from Lexus and BMW and owned an Audi. The personal attention and lack of run-around from Dalton exceeded all past experiences. I would definitely recommend this dealership and Dalton especially to put you into a new car and to give you a straight, honest deal on a car you want to be in. More

Great experience ! I walked right in and was helped immediately by Dalton. He was very knowledgable and helpful to my parents and I. He even gave me his personal cell nu I walked right in and was helped immediately by Dalton. He was very knowledgable and helpful to my parents and I. He even gave me his personal cell number to check on the car's progress and to answer any questions I had! I will be coming back to Tri County Toyota no doubt!! More

Car123 We had a great experience at Tri County toyota and with working with Michael Bertino! We will definitely use Tri County again in the future and will We had a great experience at Tri County toyota and with working with Michael Bertino! We will definitely use Tri County again in the future and will be recommending Michael Bertino to our friends and family who are looking to buy a toyota! Thank you Michael for making our car buying a very good experience! More

The servivce is great! My services experiences have aklways been great. They always have time for an additioinal service if needed, like when I discovered that in addition My services experiences have aklways been great. They always have time for an additioinal service if needed, like when I discovered that in addition to a regular checkup, my inspection was due!! There is also a very comfortable waiting area. I highly recommended this dealership for all your serivce needs. More

Extremely satisfied, positive experience! Tri County Toyota works hard to keep our business. They are honest, professional, and courteous. This was our 5 car purchase from them. We have rec Tri County Toyota works hard to keep our business. They are honest, professional, and courteous. This was our 5 car purchase from them. We have recommended them to others who have purchased cars from Tri County and have been very happy also. More

130,000 miles and not-stopping The service department do a great job of keeping your vehicle in tip-top shape. Every time I go in, they tell me that my car will make 200,000 miles The service department do a great job of keeping your vehicle in tip-top shape. Every time I go in, they tell me that my car will make 200,000 miles no problem! Now that's what I like to hear! If I can hold off on a certain service, they'll let me know. They are typically very honest. I also bought the car there for a great deal (2007 Toyota Camry). More