Tri State Nissan - Service Center

Matt promptly turned our issue into an accurate diagnosis and solution that we are very pleased with. Thank you Matt and Rodney! Thank you Tri-State! That’s one of the many reasons we have purchased 8 ve and solution that we are very pleased with. Thank you Matt and Rodney! Thank you Tri-State! That’s one of the many reasons we have purchased 8 vehicles from Tri-State. More

We have purchased 5 vehicles from TriState. Four of them new and one used. We have always received great prices and payments that we are comfortable with. When we need service we are always greeted by n new and one used. We have always received great prices and payments that we are comfortable with. When we need service we are always greeted by name and treated like we are the most important customers. Rodney, the service manager, has always helped us with any concerns we have had with any of our vehicles, big or small. This is a place that still has the motto, "The customer is always right". In this ever changing world of customer service, they never let us down but increase our expectations of others because they are so good and kind. It is an excellent place to purchase a vehicle and have it serviced. We recommend TriState sales and service to all of our friends and family. You WILL be happy if you give them a try. More

I tell everyone no matter what kind of vehicle brand you drive this is the place for service. Matt Keenen is my service contact and he is outstanding. Tri State from the top (Steve Ward) to the young man wh drive this is the place for service. Matt Keenen is my service contact and he is outstanding. Tri State from the top (Steve Ward) to the young man who will clean your car really understands customer service! The express-lube is fast and cost effective. Free wifi, nice waiting room, beverage center and friendly employees. If your vehicle is in for the day they will take you to work! You feel that you are the number one customer, they communicate clearly and explain what they are doing or recommending very well. I drive a Nissan Altima 2003 with over 312,000 miles and they have done my service all these miles. Not one time have I had to have work re-done. Matt understands that due to repair cost somethings have to wait and he is well versed on what should be repaired right away for safety reasons and what can wait. What more can I say give them a try and see for yourself. More

Unusual situation, 3-4 gallons of water spilled into the cargo area of my Murano at 60 mph on the highway. By the time I could safely pull over and open up the hatch I noticed several warning lights on the cargo area of my Murano at 60 mph on the highway. By the time I could safely pull over and open up the hatch I noticed several warning lights on the panel, including the ABS system. After limping home and opening all the floor panels in the cargo area what water remained after draining out on the road was soaked up and a fan was set up to move air thru the vehicle overnight to facilitate drying. In the morning the warning lights still lit up when the engine was started. I called Matt and explained the situation. He offered to check the car out immediately and assured me it was safe to drive to the shop, which we did. During the drive in the warning lights went out on their own so it was not likely a reason would be found for the warnings aside from speculation that moisture had set off the associated sensors and they dropped off when drying completed. Matt had his mechanic make sure that all the water was gone and check the computers history and run diagnostics. All checked out normal and we were on our way, relieved that no damage had been done and the brakes were in normal working order. Thanks Matt for getting us into the shop quickly and ensuring complete service. More

Matt Keenan has been my service advisor for 7 years now. He is so helpful, goes the extra mile and with a smile on his face. I love working with him! There have been many times where he just went above an He is so helpful, goes the extra mile and with a smile on his face. I love working with him! There have been many times where he just went above and beyond what he needed to do. I greatly appreciate how easy he makes it to get my car serviced. Bill Regan has been working on my car for over 6 years now. He is always so helpful (taking time to answer my questions, take a ride with me so that I can show him what the car is doing). I feel very confident that my car is the best condition because Billy has worked on it. More

Matt Keenan along with all of the freindly staff goes above and beyond to make each appointment an over the top experience. Thanks Mrs Bullock above and beyond to make each appointment an over the top experience. Thanks Mrs Bullock More

I really enjoy each time I go to Nissan for service. They take me back and forth from work, get my car ready and are very frienly and professional. I would like to test drive the new merano convertible They take me back and forth from work, get my car ready and are very frienly and professional. I would like to test drive the new merano convertible soon. More

Repairs were completed timely, but most important, a loaner car was available and waiting for me when I arrived. This is the most important issue because it is VERY difficult to get time off in order t loaner car was available and waiting for me when I arrived. This is the most important issue because it is VERY difficult to get time off in order to service my vehicle. More

I have a handicapped son who has a new Versa and he had a horrible grinding noise coming from the drive train when driving slowly across the parking lot. I took the car to the dealership and they took me in horrible grinding noise coming from the drive train when driving slowly across the parking lot. I took the car to the dealership and they took me in right away and handled the problem They could not have been any nicer or more co-operative. More

I purchased a used Nissan Murano from Tri-State in April of 2007. Even though it's been almost 4 years, I remember feeling very comfortable and not pushed at all when I was in the process of purchasing. R of 2007. Even though it's been almost 4 years, I remember feeling very comfortable and not pushed at all when I was in the process of purchasing. Rusty was helpful and really made the deal so easy. But the reason I am writing is because their service department ROCKS! I always feel like I'm a customer they know and are eager to help. I've never had a car that I've kept returning to the dealership for service - it's always been just too expensive and unpleasant to keep taking your business there. Not at Tri-State! Their service is top-notch and the cost is comparable to other local automobile shops. I can honestly say that it is a pleasure to do business with them! More