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Trinity Cadillac

Englewood Cliffs, NJ

4.5
834 Reviews
Call Dealership (201) 227-1111

374 Sylvan Ave

Englewood Cliffs, NJ

07632

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834 Reviews of Trinity Cadillac

October 09, 2024

The service was fast and efficient. Walter treated me like a VIP client and followed up through the process. More

by MBLACKMON33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I.M. Jefferson, Walter Kosik, Sunni Wang, Joe England, Chris Salgado, Alex Aquino, Sean McFadden, Yerrson Rodriguez
Report | Print
Oct 11, 2024 -

Trinity Cadillac responded

Thank you for sharing your experience! We're delighted to hear that Walter made you feel like a VIP and ensured everything was handled quickly and efficiently. We appreciate your feedback and look forward to serving you again in the future!

October 09, 2024

They didn't really explain me anything or helped me with service I also have a bumper to bumper insurance but they charge me $300 just to check the vehicle More

by wass4you
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walter Kosik
Report | Print
Oct 10, 2024 -

Trinity Cadillac responded

Dear Customer, We appreciate your feedback which gives us the opportunity to improve our customer service. In the case mentioned here, most warranties and service contracts do include the diagnostic fee, however some do not. Customers are advised they would possibly be responsible for paying the diagnostic fee related to inspection of their vehicle if the cause of their concern is not covered under the terms of their warranty or service contract. If the warranty or service contract does cover the issue, the diagnostic fee is waived and the work completed. I would need more information in regards to your specific case to give you the reason as to what happened in your case, so for now I can only speculate. Say for example, your vehicle needed a new fuel pump, and your warranty covers the work, but the pump is on backorder. You then decide to take your vehicle somewhere else, the mechanic that inspected your car did perform a diagnostic to identify the problem, and therefore there would be a cost associated with this case. By you taking your vehicle somewhere else, a claim cannot be filed with the warranty company since the work was not completed. This is an example as to how a customer with a warranty can be charged a diagnostic fee. Richard Aquino General Manager Trinity Cadillac

October 08, 2024

Joe was tremendous. Everyone was! In and out quickly and communicated clearly. Will be back. More

by JOANNE.PARLAMIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik, Joe England
Report | Print
Oct 09, 2024 -

Trinity Cadillac responded

Joanne, Thank you for the great review! We're so glad to hear that Joe and the team made your experience quick and seamless with clear communication. We can’t wait to welcome you back!

October 07, 2024

My SUV was in for about a week, and I was given a Lyriq as a loaner. Wonderful opportunity. More

by dbrody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maynor
Report | Print
Oct 07, 2024 -

Trinity Cadillac responded

Thank you for sharing your experience! We're glad to hear that you had the opportunity to drive the LYRIQ while your SUV was in for service. It's a fantastic vehicle, and we're happy you enjoyed it as your loaner. Have a great day!

October 04, 2024

Walter snd maynor we’re very courteous and accommodating and professional. Thank you very much. Ezio altamura More

by EALTAMURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
Report | Print
Oct 07, 2024 -

Trinity Cadillac responded

Thank you so much for your kind review! We're happy to hear that you found our team to be courteous and accommodating. Should you need anything else in the future please do not hesitate to reach out!

October 03, 2024

First of all the proximity is fantastic. Everyone at the shop is very friendly. There expertise in machine is fantastic. It is a pleasure to have TRINITY near . More

by adrine1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik, Joe England
Report | Print
Oct 04, 2024 -

Trinity Cadillac responded

Thank you for your wonderful feedback! We're thrilled to hear that our convenient location and friendly team made your experience even better. It's great to know that our expertise in machines stood out to you as well. We appreciate having you as part of the Trinity family!

October 02, 2024

great satisfaction. amazing people to work with. had a great process today, and all of the people were very helpful More

by grantjn01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cristina Palacio
Report | Print
Oct 04, 2024 -

Trinity Cadillac responded

Thank you for your kind feedback! We're so happy to hear that you had a great experience and found our team to be helpful throughout the process. We appreciate your support and look forward to assisting you again in the future!

October 02, 2024

Sunni was amazing at trinity cadillac. She helped me get into my 2024 lyriq and the team there was awesome. Thank you trinity cadillac. Thank you Lee and thank you sunni for making this ha More

by Touchofstrengthptstudio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunni Wang
Report | Print
Oct 04, 2024 -

Trinity Cadillac responded

Thank you for sharing your experience! We're thrilled to hear that Sunni and the team at Trinity Cadillac helped make your dream of owning the 2024 LYRIQ a reality. Congratulations on your new vehicle, and if you ever need anything, we’re here for you!

October 01, 2024

Sales person was professional and knowledgeable of the vehicles. She made the process enjoyable and easy! More

by spot29
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sunni Wang, Joe England, Yerrson Rodriguez
Report | Print
Oct 02, 2024 -

Trinity Cadillac responded

Thank you for your feedback! We're glad to hear that the salesperson’s professionalism and knowledge made your experience both enjoyable and easy. If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your new vehicle!

October 01, 2024

I recently had a fantastic experience purchasing a car, thanks to an incredible sales rep. who assisted me throughout the process. Her expertise and patience made everything smooth and stress-free. She l More

by AN F
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cristina Palacio
Report | Print
Oct 02, 2024 -

Trinity Cadillac responded

Thank you for sharing your fantastic experience! We're delighted to hear that the sales representative provided such expert guidance and made your car-buying journey smooth and stress-free. It's wonderful to know she listened to your needs and helped you find the perfect vehicle. We truly appreciate your recommendation and are proud to have her on our team. If you ever need anything in the future, feel free to reach out!

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