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Trinity Cadillac - Service Center

Englewood Cliffs, NJ

4.6
203 Reviews

203 Reviews of Trinity Cadillac - Service Center

Sort by
June 10, 2024

I received a kind and efficient service during my last visit. It will continue coming to this place. More

by liormb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dashia Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe England
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Trinity Cadillac responded

We're happy to hear that your service experience was kind and efficient! We look forward to seeing you again in the future!

Helpful
June 09, 2024

Excellent, friendly, and timely service. Made sure I clearly understood work to be done and kept me fully informed throughout the process More

by LJFEROLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dashia Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe England
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Trinity Cadillac responded

We're delighted to hear about your excellent, friendly, and timely service experience. Keeping you fully informed and ensuring clarity on the work being done is our top priority. Your trust means a lot to us, and we hope to continue providing exceptional service in the future.

Helpful
June 05, 2024

Mike, Walter and Maynor, were amazing. ! They go the extra mile to make everything go smoothly More

by mainstreetandvine71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sunni Wang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike, Maynor
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Jun 14, 2024 -

Trinity Cadillac responded

Thank you for sharing your experience! We're delighted to hear that Mike, Walter, and Maynor went above and beyond to ensure everything went smoothly. We appreciate your feedback and look forward to serving you again!

Helpful
June 05, 2024

Joe, our service rep, was super attentive and thorough. He was very responsive. Kept me in the loop constantly about what was going on with my LYRIQ. He explained everything in a manner that was easy to un More

by Ruthy86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Trinity Cadillac responded

We're glad to hear that Joe provided such attentive and thorough service, keeping you informed every step of the way. We appreciate your trust in us and look forward to assisting you with any future needs for your LYRIQ.

Helpful
June 04, 2024

Forgot his name , but the gentleman who took my car last Friday was so pleasant and a joy to interact with. 5 stars! Maybe it was Joe? not sure , my appointment was on Friday May 31st at 10 am. Whoever I sp More

by lucho.julissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Trinity Cadillac responded

Thank you for your feedback! We're delighted to hear that the gentleman who assisted you made your visit enjoyable. Additionally, we're pleased that the person who helped reschedule your appointment was super helpful. We appreciate your 5-star rating and look forward to helping you again!

Helpful
June 03, 2024

VERY HAPPY WITH THE SERVICE. EVERYBODY I MET WAS VERY NICE. THE SERVICE WAS FAST AND EFFICIENT. More

by acccm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dashia Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Trinity Cadillac responded

It's great to know that everyone you met was nice and that the service was fast and efficient as that is our goal for every customer! Safe travels!

Helpful
May 31, 2024

Staff is always great! They are all so kind and personable, makes me feel comfortable. They have More

by jennaj229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete
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May 31, 2024 -

Trinity Cadillac responded

Jenna, We know how big of a decision buying a car is and we always want to make sure you're comfortable, so we're happy to hear your review!

Helpful
May 31, 2024

Joe was great and got my work done quickly for me and got me back to work More

by MARYPY17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Trinity Cadillac responded

Thank you for your feedback! We're pleased to hear that joe provided quick and efficient service. We look forward to assisting you again in the future!

Helpful
May 15, 2024

Vehicle was sold with a faulty factory leaky sunroof which became a health concern due to mold after several months of it going undetected and repairs to no avail by the dealership. More

by Not a happy camper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Aquino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Kosik
4.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas James
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Trinity Cadillac responded

To Not A Happy Camper, We did in fact have an Escalade with a defective moonroof from the factory (defective drainage hose). Our apologies about this ordeal. It took a little longer than we anticipated to discover the leak, since no one thinks the hose would have a pin hole. We assumed it would be the seals around the moonroof. However, General Motors did take back the vehicle and you were reimbursed in full. My apologies again for the inconvenience this caused you. It was simply bad luck. Richard Aquino General Manager Trinity Cadillac

Helpful
May 14, 2024

Friendly but the wait for your oil change is extremely long. An oil change is quick however you spend a minimum of 2 hours there More

by CYNTHIAFULLER23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe England
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
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