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Trinity Cadillac - Service Center

Englewood Cliffs, NJ

4.6
195 Reviews

195 Reviews of Trinity Cadillac - Service Center

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May 15, 2024

Vehicle was sold with a faulty factory leaky sunroof which became a health concern due to mold after several months of it going undetected and repairs to no avail by the dealership. More

by Not a happy camper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Aquino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Kosik
4.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas James
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Trinity Cadillac responded

To Not A Happy Camper, We did in fact have an Escalade with a defective moonroof from the factory (defective drainage hose). Our apologies about this ordeal. It took a little longer than we anticipated to discover the leak, since no one thinks the hose would have a pin hole. We assumed it would be the seals around the moonroof. However, General Motors did take back the vehicle and you were reimbursed in full. My apologies again for the inconvenience this caused you. It was simply bad luck. Richard Aquino General Manager Trinity Cadillac

May 14, 2024

Friendly but the wait for your oil change is extremely long. An oil change is quick however you spend a minimum of 2 hours there More

by CYNTHIAFULLER23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe England
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024

Awesome service with an amazing staff. Low wait times. Always in the loop on progress. More

by deeeeedot300800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe England
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024

Service was done efficiently and I was kept abreast of what was to be done and I approved of all work. More

by JERRYKRIEGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe England
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024

I'm going there first time and he's helped me a lot thanks for everything More

by mandeep115.ms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dashia Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024

Joe was great. Very professional, personable, and knowledgeable. His was also very communicative and accommodating. More

by lb3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe England
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024

The service department was very helpful and the attention to my tire wheel combination. Also, the customer service was very helpful. I would highly recommend them More

by Myron Green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sunni Wang
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

Very nice service, clean locación, very nice associate, peaceful atmosphere, I will recommend it. Fast service More

by jeors1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe England
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024

Isn’t everyone dealership who sells cars can also provide good service when your car breaks down. Trinity Cadillac service department is Class A for service- A for communication- A for customer satisfaction. More

by msolomon5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Salgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Aquino
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Womble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2024

It was the day of the solar eclipse so they shared their glasses so we all could see it. The staff is very friendly and welcoming. More

by opel10301
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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