Trophy Auto Lounge

Offered a good deal and the car was in great condition when we picked up. They did try to offer a bunch of additional unnecessary services and fees but ultimately settled on the advertised price plus docu when we picked up. They did try to offer a bunch of additional unnecessary services and fees but ultimately settled on the advertised price plus documentation fee. More

From the time I walked through the door , & even now …. The staff at trophy auto lounge did such an amazing job. Got my wife the car she wanted . You guys have been a great help assisting me & my wife. App The staff at trophy auto lounge did such an amazing job. Got my wife the car she wanted . You guys have been a great help assisting me & my wife. Appreciate it 💯💪🏾 More

This dealership’s pricing practices are extremely misleading and designed to lure customers into predatory financing. The vehicle I looked at was advertised online for $11,298, but once I arrived thi misleading and designed to lure customers into predatory financing. The vehicle I looked at was advertised online for $11,298, but once I arrived things changed quickly. The out-the-door price for a cash purchase jumped to over $18,500. The reason? The advertised price only applies if you agree to finance through the dealership under their terms. If you want to pay cash, they start piling on non-sense add-ons and fees such as transport charges, warranty packages, and even something called a “finance coupon recovery” fee. These are essentially penalties for not financing the vehicle through them. When I declined all the unnecessary extras and said I was only willing to pay the vehicle price plus legitimate costs like sales tax, title, registration, and their already outrageous $995 doc fee, the total came to about $13,480. Instead of working with this honest price structure (which they argue is their website disclaimer), they came back and said they would “meet me in the middle” at $15,000. That tells you everything you need to know. The advertised price is not a real selling price — it’s simply bait to get customers into the dealership so they can pressure them into high-profit financing agreements where they likely make money from lender kickbacks and inflated interest rates or when paying cash attempt to pad their pockets additional profit charges. Make sure you read the fine print on their website carefully before wasting your time. This dealership advertises artificially low prices that are simply a get you in the door advertisement and have no intention of selling any vehicle at the price unless they can rob you somewhere else during the purchase. Transparency and honesty matter when buying a car, and unfortunately, I did not find either here. Finance Coupon was the funniest additional charge I have come across in a while. Unfortunately, they specifically want uneducated consumers to purchase from them. The sales staff was nice but are unfortunately the face of the ownerships deceitful practices. I want to make it clear nothing they are doing is illegal. It’s all legal but it sure the heck is not honest or ethical. It took a lot of restraint on my part not to interfere with the customers next to me who were getting legally robbed and had no idea. More

Buyer beware. I had a very disappointing experience at Payless Car Sales that felt like a bait-and-switch from start to finish. I went in to purchase a 2019 Kia So I had a very disappointing experience at Payless Car Sales that felt like a bait-and-switch from start to finish. I went in to purchase a 2019 Kia Sorento that was listed online (on CarFax, CarGurus, and their own site) for $13,287. I was so excited that I secured bank financing in advance and made an appointment to test drive the car. When I arrived at the dealership, there was no one at the front desk, so I asked someone in an office what to do. They told me to wait in the lounge and someone would help me. I sat there for over an hour. Eventually, when someone finally showed up, they didn't even know which car I had come to see — despite the fact that I had an appointment. Why take appointments at all if you're not going to prepare? I finally got to test drive the car, which drove beautifully. I was ready to move forward — but then I noticed the check engine light was on. Red flag. The salesperson casually said it was just the O2 sensor and they were "waiting on the part." Interesting, because I had the CarFax report showing the vehicle had been sitting on their lot for 4 months. Yet the salesperson tried to tell me it had just arrived 2 weeks ago. Even then, I didn’t walk away. I gave them a chance to be professional — big mistake. I let the salesperson run their dealer financing pitch (not knowing I had a bank check ready to go in my bag). That's when the shady tactics really began. They asked me about my credit and down payment, then had me sign some vague paper saying if they could meet my monthly payment, we had a deal. After that, it was a classic runaround: They tried to force a $3,500 warranty on me — no details, just a faded photocopy with vague benefits. They said if I paid cash, the "discount" would go away, and the price would go back up. How does that make sense? Every time I asked a question, the salesperson had to walk back and forth between an office full of people laughing and goofing off. Completely unprofessional. The final insult? The sales contract listed the car price as $17,960 — almost $5,000 higher than the advertised price. And that didn't even include tax, tags, or fees. After all was said and done, the out-the-door price was $19,108.41 with just a $1,000 down payment. And the monthly payment they "worked down" to? $436/month — way more than what I said I could afford. Oh, and they offered me $300 for my 2011 Volvo XC60 in trade. Ridiculous. Thank God I walked away. I never even told them I had a check in my bag ready to buy the car outright. If only they had been honest, transparent, or respectful in any way. This place plays games, manipulates numbers, and takes buyers for fools. Even if you have bad credit, you can do better than this. This is exactly why people don’t trust car dealerships. Do yourself a favor and avoid Payless Car Sales. More

This dealership is awful. They should call themselves pay more. They will hold you hostage until you make a purchase. Kept our keys and title despite asking them to return the They should call themselves pay more. They will hold you hostage until you make a purchase. Kept our keys and title despite asking them to return them at least 3 times. Tack on 7k to EVERY listed price, completely dishonest. Do not check and fix cars being sold. We did ultimately end up buying a car, the tires need replaced, items from previous owner were left, and there are some issues. They low ball on trade ins, offered us 6k less than they ultimately ended up giving us. Know your values, know what interest rate you qualify for, and know what you want to pay. If you don't feel comfortable, literally just leave. They will do whatever it takes to not let you go. They asked me for $100 or my debit card to prove we were serious, after they had our keys. If not for my husband really wanting the vehicle, we would have walked. We were there for 7 hours. Please do yourself a favor and go somewhere else, check reviews for dealerships with hidden markups. If it seems too good to be true, it probably is! More

DO NOT BUY AT THIS DEALERSHIP! !! Tamer was totally dishonest and rude. I had a agreed upon price for a car by Email from his Dealership. When I got there he back tracked and said h !! Tamer was totally dishonest and rude. I had a agreed upon price for a car by Email from his Dealership. When I got there he back tracked and said he didn't care. Also he added a whole bunch of fees that were outrageous and was really nasty, also tried to pick a fight. Nasty Guy More