Trophy Nissan

Ms. Pansy & Josue Mendoza of Trophy Nissan service department "rock". The customer service exceeds all expectations. You can trust your vehicle will be serviced properly and in a timely manner. department "rock". The customer service exceeds all expectations. You can trust your vehicle will be serviced properly and in a timely manner. More

Great.Customer Service from Megan to this 71 year old lady. Awesome customer service. My husband is very ill. She was understanding. I appreciate her and.the Service Department is great. lady. Awesome customer service. My husband is very ill. She was understanding. I appreciate her and.the Service Department is great. More

The overall experience was 10/10!!! Michael Money made the process run smoothly & helped me get exactly what I wanted. Rafael with the finance department was very helpful and informational. Michael and Ra the process run smoothly & helped me get exactly what I wanted. Rafael with the finance department was very helpful and informational. Michael and Rafael were both very professional and explained everything so thoroughly that I didn't need to ask questions. I will most definitely continue doing business with Trophy Nissan and refer others. More

Jennifer is the best! -FSMMJ - helped me find my car Jennifer is the best! -FSM MJ - helped me find my car even when the inventory wasn't online!!! Trophy 🏆 Nissan best in the business. They know h Jennifer is the best! -FSM MJ - helped me find my car even when the inventory wasn't online!!! Trophy 🏆 Nissan best in the business. They know how to make sure your purchase was an easy and pleasant experience. More

Best experience I had. The whole staff treated me very well and Jose was very helpful and helped me get the car that I needed. well and Jose was very helpful and helped me get the car that I needed. More

I had the best car buying experience ever and everyone I had the best car buying experience ever and everyone involved did a great job!!! I have purchased 4 vehicles from Trophy 🏆 Nissan and they have a I had the best car buying experience ever and everyone involved did a great job!!! I have purchased 4 vehicles from Trophy 🏆 Nissan and they have always taken very good care of me and I am very very thankful for their help and professionalism!!! More

I have bought a lot of vehicles over the years and this was actually the best vehicle purchase experience I have ever had. No hassle, courteous, very thorough and professional. Sincerely, John Wallace was actually the best vehicle purchase experience I have ever had. No hassle, courteous, very thorough and professional. Sincerely, John Wallace More

Michael Moreno was attentive, friendly and easy to work with. No pressure sales. I would definately recommend friends and family to him. I truly believe he gave me the "best" possible deal for the new car with. No pressure sales. I would definately recommend friends and family to him. I truly believe he gave me the "best" possible deal for the new car purchase. Gee Willwerth More

Update: Had my car picked up yesterday to be taken to the service center and this is my second time using this Center. The first time the wait was extremely long, but the customer service was okay. I was thi service center and this is my second time using this Center. The first time the wait was extremely long, but the customer service was okay. I was thinking about really using this service center in order to continue to have my car service when needed but after they picked up my car yesterday to be serviced, in-which I made an appointment way ahead of time and my appointment time was schedule for 8am yesterday morning. The guy didn't come and pick up my car to almost 9am. All day yesterday I kept having to call to get a status check, but no response. There was no communication at all other than the two times that I had to text through their system in order to find out what was going on with my car. So fast forward and to make a long story short, my car did not get taking care of yesterday. I was not aware that my car was going to have to stay overnight just to be diagnosed and it wasn't until 5pm or so when I reached out to the assistant manager after leaving several messages and not getting any response, that I found out that my car was going to have to stay overnight and that it wasn't fixed or diagnosed yet, because they were short-staffed and backed up, which is not my problem. Now comes today when I'm asking what's going on with my car, I have also left a message for the director Randall. I'm being told today that my car still probably won't get looked at until very late this evening as there is still several cars ahead of me. They kept my car without even asking me if I needed a car to get to work. Wasn't even concerned about me getting to work today. Almost, seem like they are going to have to keep my car for a 3rd Day. And the fact of no communication at all and not being able to speak with any manager or supervisor is a negative for me. All I want them to do is to just deliver my car back to me and I don't want to be charged for anything, because they haven't done anything and I will take my car to Clay Cooley Nissan to get fixed, because this is unacceptable and the lack of communication is poor customer service. I am highly disappointed, highly pissed and very frustrated, because my car was still drivable and I could have just took it in myself on Saturday and waited for my car to be done versus them picking it up thinking that they were going to let me know what the issue was on the same day that they picked it up, especially since they had all day to diagnose it and it was doing on weekday. I just don't believe that it's the customers fought that the company is behind or short-staffed. That is definitely not the answer I wanted to hear. More

Had an amazing experience with Drake Larry, he was amazing from the beginning. He reached out fast so respectful. Highly recommend him first time coming to a big dealership he broke it down for me to amazing from the beginning. He reached out fast so respectful. Highly recommend him first time coming to a big dealership he broke it down for me to understand. He was so patient and answered all my questions. This is your guy to come and get your next car. Thank you so much Drake! More