Trophy Nissan

Came to dealership february 8. We came to agreement on terms and pricing on my new Dearlership certified vehicle. Used my own financing through USAA and finished singing all the p We came to agreement on terms and pricing on my new Dearlership certified vehicle. Used my own financing through USAA and finished singing all the paperwork through Trophy's finace department. I was told the new vehicle was awaiting new tires, and it would be ready Monday. Trophy took possession of my old trade in the car, and I had to get a ride home. I came back to dealership today (Monday) to wait on vehicle to find out the new vehicle was not ready and has to wait any way for USAA wire transfer to be received by dealership before I can take possession. I TOOK a day off work to pick up this new vehicle today because I had no car to drive!!! I was given back my old trade in vehicle to drive until the new vehicle is ready. It is just VERY upsetting on how this has played out. Losing a Vacation day of not being informed of this and the dealership keeping my old vehicle over the weekend when apparently it wasn't supposed to. Just very disappointing in all of this. This went on all the way until Friday. I spoke with the sales manager at 2pm with no resolution and no vehicle delivery date. Around 6:30 pm finally got call to pick up vehicle. This was absolutely the worst vehicle buying experience More

Assistant manager Danny was great. They performed the service fine. My complaints are customer focused issues. I have been there twice. Both times when the service was complete and pai They performed the service fine. My complaints are customer focused issues. I have been there twice. Both times when the service was complete and paid for they just handed me my key and told me my car was parked out on the lot somewhere. Every other dealership actually pulls your car in to the service area where you dropped it off to begin with. My second issue was they had the nerve to want to charge me 3% service fee for paying their high prices using a credit card. That’s just the cost of doing business. I have never had any other dealership charge that. More

Jennifer took care of all my concerns and was helpful thanks Jennifer for addressing these issues thanks Jennifer for addressing these issues More

Written up and service performed in timely fashion , Danny always Polite and professional . very pleased with service Danny always Polite and professional . very pleased with service More

Great Service thank you Danny for you healp and service fast and convenient place thank you fast and convenient place thank you More

Luis is police and easy to talk to. He is an amazing sales person. He is awesome. He is an amazing sales person. He is awesome. More

Great customer service. All employees were very polite and helpful. The service department was very clean. All employees were very polite and helpful. The service department was very clean. More

Antez is wonderful to work with every single time. He keeps me updated while I’m waiting and is very knowledgeable. He keeps me updated while I’m waiting and is very knowledgeable. More

Great service! Always transparent when it comes to wait time and it is greatly appreciated. Always transparent when it comes to wait time and it is greatly appreciated. More

Great service. Love this dealership very much. Plenty of seating and they keep you updated very quickly. Love this dealership very much. Plenty of seating and they keep you updated very quickly. More