Trophy Nissan

This dealership represents all that is wrong with the auto selling experience. I contacted this dealer via their website to confirm they had a Nissan Altima in stock. All I received back was an email auto selling experience. I contacted this dealer via their website to confirm they had a Nissan Altima in stock. All I received back was an email from Myrna Travis stating the Top 10 Reasons to Buy From Trophy Nissan. I was very interested in the car so I called on my way to the dealership to confirm it was still there. Myrna's response was yes but either way we have 200 cars on the lot. I then said, let me be crystal clear I'm only interested in the one in question I contacted her about. She said yes. I also asked to her to confirm it didn't smell like smoke which she wouldn't respond to. As I was driving from more than 45 minutes away I didn't want to waste my time. I pulled into the car lot with my family and sat there finishing my coffee. Before I could open the door a salesperson was at my car door like a vulture. I rolled own my window and kindly said I needed a few more minutes. A few minutes later we walked inside and gave him the stock number for the car. He came back and stated the car had been sold. The sales manager came and introduced himself as well. As you can imagine I was furious. I told him how unprofessional this was and his response is tell me what you want. I'll admit I lost my temper and dropped the "f" bomb when realizing this was just a bait and switch tactic to get me on the lot. I stormed out furious while the sales rep tried to get my wife to tell him what we wanted. She reluctantly gave him her cell phone and he called 3 or 4 times of which she didn't answer. This dealership represents all that is wrong with the Automotive Industry. Even the layout of the user car building was a complete mess with very small offices and hordes of sales folks standing around. Stay clear of this dealership. More

I bought a Rogue, slightly used with 14,800 miles. Robert Smida was excellent to work with and I highly recommend him as salesperson. The person with "power to make deals" was not easy & didn't want to give Smida was excellent to work with and I highly recommend him as salesperson. The person with "power to make deals" was not easy & didn't want to give me my price...seemed to want to wear me out with negotiations and I don't feel I was asking for the moon. The finance guy was the worst, but I've bought my past three cars at much smaller dealerships, so that's probably to be expected. It should have been easy, though, as I paid cash for the car. I needed some slight detailing to the body and another key made after the sale, and again, Robert came through with excellent customer service. The Service department was wonderful to work with as well. Overall, a very good experience for a big city dealership! More

On or about the first week of October 2012 I had contacted Trophy Nissan via the internet I explained my stituation and what I was looking far.Wow did they go into action starting with Gabby H, ver contacted Trophy Nissan via the internet I explained my stituation and what I was looking far.Wow did they go into action starting with Gabby H, very pleasant to deal with phone and e-mail.Next Gerald W, he went right to work now I'm talking about I live aprox 250 miles south of the dealer he made it work via phone internet.We were so convinced that we took the trip.We met with Gerald W, the morning of October 6th.Again Wow the friendless of the dealership.The experience began from the vehicle now to finance we met Mike I, super the finance process went like no other belive me this was not my first auto. Jennifer C,she is Miss Nissan she can work wonders they are such great people to work with. I'm sold on Nissan and Trophy we will go back. More

Customer service has always been great everytime I have visted. Although some of the prices are a little too high, I still come back for my car service. visted. Although some of the prices are a little too high, I still come back for my car service. More

The sales staff at Trophy Nissan is extremely pathetic and has no sense of how to handle a customer or have any ethics whatsoever. I was at Trophy Nissan on Saturday, April 14th and had a long detailed and has no sense of how to handle a customer or have any ethics whatsoever. I was at Trophy Nissan on Saturday, April 14th and had a long detailed discussion with one of the sales representatives (Tony - he was one of the better representatives with good customer skills) and his Manager (Carlos). I had more or less fnalized on a 2009 Nissan Rogue that I wanted to buy (it was a SL AWD Gotham Grey with about 30k miles on it). It was priced at $20,889 but it was offered to me at $19,700/- with Pre-certification for 100k miles or 7 years along with a financing option of 3% through Nissan. I was looking to pay $19,000 for it, and could not take the offer. However last week on Friday, April 20th I called up Carlos again and told him that I was willing to come down and take the offer, since I saw the same car still available in the inventory. Carlos asked me to come down, but when I was there he asked someone else to attend to me and the person refused to extend the same offer and when I asked for Carlos they gave me BS that he was not in offic and had left for the day. It was a bitter and horrible experience and I will never recommend anyone to shop at Tropy Nissan ever.... More

unproductive and extremely pushy. Rude and obnoxious. will not purchase from this nissan. i have chose to go elsewhere. I believe nissan has alot to mature or perhaps just needs to reevaluate their staff will not purchase from this nissan. i have chose to go elsewhere. I believe nissan has alot to mature or perhaps just needs to reevaluate their staff. More

Price in autotrader is NOT what it is at the dealer. We got there ready to buy with financing in place, they wasted our time with the BIG pitch. When they came with the paperwork the price was not the adve got there ready to buy with financing in place, they wasted our time with the BIG pitch. When they came with the paperwork the price was not the advertised price of 28,999. It was 33,500+!!!!!!!!!! They said they had not had a chance to change the Internet price (even though they have had the car for 20 days!). This was a scam. Slick talkers ready to strip your wallet! RUN don't walk away!!!!! More

Went to the dealer to look at the Altima Coupe 2.5 vs 3.5. Test drove both and liked the extra power of the 3.5. They came back with the deal of the century. $469 per month for 72 months. Now the tra 3.5. Test drove both and liked the extra power of the 3.5. They came back with the deal of the century. $469 per month for 72 months. Now the trade difference was $21,500. This put the rate over 16%. After telling them my budget was $350 they said I was on too much car. We left and continued to talk by telephone. The finance department worked hard to bring it down to 11.5% which I also refused to do. Learned yesterday from the credit union my FICO score was 680 while my wife was 703. Having been in banking finance for better than 25 years, I knew these are not bad scores. Having worked in auto finance with Ford Motor Credit and GMAC, I knew these scores would clear automated underwriting for prime rates. Each time I talked to someone they tried dancing around the issues and lied to me. Within a couple days the car was gone. I would prefer they told me they sold it to someone else for more money. This would have been the honest thing to do. They are the typical used car salespeople who tell you one thing and do another. I am working with another credit union and the person I am working with says if I have the scores that came in off the denial letter their credit union says, I should be getting 4.84%. I would not recommend these people to anyone. More

every time I come to trophy I am always greeted with a smile. The service people are always pleasent. They are very helpful. I like the detail report that they give on all the things that need to be repla smile. The service people are always pleasent. They are very helpful. I like the detail report that they give on all the things that need to be replaced or fixed. More

We came in looking for a used car. We were ushered into a cubicle and our credit ran -- we were NEVER shown ONE SINGLE vehicle on the lot...NOTHING!! We spent more time alone in the tiny cubicle then we ever cubicle and our credit ran -- we were NEVER shown ONE SINGLE vehicle on the lot...NOTHING!! We spent more time alone in the tiny cubicle then we ever did with a salesperson. I was furious. We didn't even get to see if we wanted the vehicle. It was so insulting. It was like they were trying to see if we were worth their time. Finally, after waiting for quite sometime and then flagging down someone other then the person who was working with us, the sales guy appears and tells us we don't qualify for that car. SERIOUSLY. Get a grip. We just mentioned one model we weren't even set on one car. I will NEVER buy a vehicle there (and I have previously bought 2) nor will I be referring anyone! They could learn some basic customer service and sales techniques! More