Trophy Nissan

The sales staff at Trophy Nissan is extremely pathetic and has no sense of how to handle a customer or have any ethics whatsoever. I was at Trophy Nissan on Saturday, April 14th and had a long detailed and has no sense of how to handle a customer or have any ethics whatsoever. I was at Trophy Nissan on Saturday, April 14th and had a long detailed discussion with one of the sales representatives (Tony - he was one of the better representatives with good customer skills) and his Manager (Carlos). I had more or less fnalized on a 2009 Nissan Rogue that I wanted to buy (it was a SL AWD Gotham Grey with about 30k miles on it). It was priced at $20,889 but it was offered to me at $19,700/- with Pre-certification for 100k miles or 7 years along with a financing option of 3% through Nissan. I was looking to pay $19,000 for it, and could not take the offer. However last week on Friday, April 20th I called up Carlos again and told him that I was willing to come down and take the offer, since I saw the same car still available in the inventory. Carlos asked me to come down, but when I was there he asked someone else to attend to me and the person refused to extend the same offer and when I asked for Carlos they gave me BS that he was not in offic and had left for the day. It was a bitter and horrible experience and I will never recommend anyone to shop at Tropy Nissan ever.... More

unproductive and extremely pushy. Rude and obnoxious. will not purchase from this nissan. i have chose to go elsewhere. I believe nissan has alot to mature or perhaps just needs to reevaluate their staff will not purchase from this nissan. i have chose to go elsewhere. I believe nissan has alot to mature or perhaps just needs to reevaluate their staff. More

Price in autotrader is NOT what it is at the dealer. We got there ready to buy with financing in place, they wasted our time with the BIG pitch. When they came with the paperwork the price was not the adve got there ready to buy with financing in place, they wasted our time with the BIG pitch. When they came with the paperwork the price was not the advertised price of 28,999. It was 33,500+!!!!!!!!!! They said they had not had a chance to change the Internet price (even though they have had the car for 20 days!). This was a scam. Slick talkers ready to strip your wallet! RUN don't walk away!!!!! More

Went to the dealer to look at the Altima Coupe 2.5 vs 3.5. Test drove both and liked the extra power of the 3.5. They came back with the deal of the century. $469 per month for 72 months. Now the tra 3.5. Test drove both and liked the extra power of the 3.5. They came back with the deal of the century. $469 per month for 72 months. Now the trade difference was $21,500. This put the rate over 16%. After telling them my budget was $350 they said I was on too much car. We left and continued to talk by telephone. The finance department worked hard to bring it down to 11.5% which I also refused to do. Learned yesterday from the credit union my FICO score was 680 while my wife was 703. Having been in banking finance for better than 25 years, I knew these are not bad scores. Having worked in auto finance with Ford Motor Credit and GMAC, I knew these scores would clear automated underwriting for prime rates. Each time I talked to someone they tried dancing around the issues and lied to me. Within a couple days the car was gone. I would prefer they told me they sold it to someone else for more money. This would have been the honest thing to do. They are the typical used car salespeople who tell you one thing and do another. I am working with another credit union and the person I am working with says if I have the scores that came in off the denial letter their credit union says, I should be getting 4.84%. I would not recommend these people to anyone. More

every time I come to trophy I am always greeted with a smile. The service people are always pleasent. They are very helpful. I like the detail report that they give on all the things that need to be repla smile. The service people are always pleasent. They are very helpful. I like the detail report that they give on all the things that need to be replaced or fixed. More

We came in looking for a used car. We were ushered into a cubicle and our credit ran -- we were NEVER shown ONE SINGLE vehicle on the lot...NOTHING!! We spent more time alone in the tiny cubicle then we ever cubicle and our credit ran -- we were NEVER shown ONE SINGLE vehicle on the lot...NOTHING!! We spent more time alone in the tiny cubicle then we ever did with a salesperson. I was furious. We didn't even get to see if we wanted the vehicle. It was so insulting. It was like they were trying to see if we were worth their time. Finally, after waiting for quite sometime and then flagging down someone other then the person who was working with us, the sales guy appears and tells us we don't qualify for that car. SERIOUSLY. Get a grip. We just mentioned one model we weren't even set on one car. I will NEVER buy a vehicle there (and I have previously bought 2) nor will I be referring anyone! They could learn some basic customer service and sales techniques! More

Do not go to this dealer because they lie about their inventory conditions. You will be wasting time. They use low pricing online cars as bait to get people in the dealer. They had me confirm a schedule inventory conditions. You will be wasting time. They use low pricing online cars as bait to get people in the dealer. They had me confirm a schedule to test drive the vehicle I had already mentioned over the phone. When I get there I get a BS excuse that the car had not passed inspection twice. Really? Beware of Janet Conejo and all the other sales people.I suggest you do your homework and look at other online reviews. Also, look at the better business bureau as well. More

Trophy Nissan is a great Dealership. I always have a great experience when I visit this Dealship. All the Employees are freindly and helpful. Thanks great experience when I visit this Dealship. All the Employees are freindly and helpful. Thanks More

I came in a couple of months ago to get a front end alignment on my car and my car seems to be still doing the same thing it was doing when I first bought it back in to you guys. So, my husband bought alignment on my car and my car seems to be still doing the same thing it was doing when I first bought it back in to you guys. So, my husband bought it back up there and talked with another advisor and they informed him that it needed new tires so I have since then put new tires on it and the same shaking problem is still there so no I will not use trophy nissan to do another alignment on my car! More

Repaired my 2004 Nissan 350Z with lifetime guarantee of work performed. am pleased so far and beleve in there repair policy and would use and recommend them in the future work performed. am pleased so far and beleve in there repair policy and would use and recommend them in the future More