Trophy Nissan

we decided to make the 100 mile drive from our home to your dealership on Monday, 6/13. Upon arriving, Chad gave us to Ivan. We had spoken with Chad & emailed back & forth before deciding to come. your dealership on Monday, 6/13. Upon arriving, Chad gave us to Ivan. We had spoken with Chad & emailed back & forth before deciding to come. Our first concern was when the car we had originally inquired about "was no longer available" after we were indicating we were coming to the dealership. He said he had 'several'. He quoted us a price & when we asked about a new vehicle that indicated on website it was 'in transit' he said 'we want to sell you a vehichle; it doesn't matter new or used. Yet when we arrived, the focus was ALL on used! Ivan was personable initially, assisted us with the test drive, and subsequent paperwork.The vehicle we are purchasing has some bumper and rear panel damage that is to be repaired, along with window tinting & your make ready. He then gave us to your finance rep who printed off our forms, reviewed everything, and processed our $5000. down payment. Ivan then took us over to the rental area and told us that our car should be ready Wednesday afternoon. We were provided with a car to drive home. Tuesday Capital One called and asked for a copy of our bank statement to verify my social security deposit. That was faxed to them at 11:30 a.m. At about 2:00 my wife called Trophy because she in on the Board at her church & they have called a meeting for Wednesday evening. She simply wanted to inquire if the car might be ready earlier or let someone know that she might have to wait until Thursday to pick it up. (I work nights & she is a full time student) She had forgotten Ivan's name & he didn't give us a card so she asked for Shayla. Shayla was not available so another female in that department said she'd see if she could find out something & call her back. Two hours passed, and no one called. She called back & spoke to Shayla. She said she'd check with Ivan & have him call us back. He did not call. Meanwhile, shortly before 4:00 pm Maria from your finance department called & said that Capital One 'said they could not use the bank statement that THEY requested', they needed another letter of verification from the Social Security Admin. Capital One had not called to tell us that. My wife faxed the requested letter to Capital One & called Maria to see if she wanted a copy faxed to Trophy. She said yes; my wife faxed it and called Maria to verify she received it. Maria thanked her & said all was 'good'. Since she had Maria on the phone, my wife asked her if she would mind helping. My wife told her about her calls, that she just wanted to see if there was any possibility that the car might be ready early, explained about her meeting & her (my wife's) concern that she might have to wait until Thursday to come pick up the car due to her meeting & worried that we'd incur fees on the loaner if we delayed. Maria was wonderful--she said "I will find out & call you back'. Shortly thereafter, Ivan called & my wife answered. I was sitting in the living area when she spoke with him. His first comment was "How are you? She said fine. He said "well I've talked everybody in this place" my wife said "I feel the same way". Nobody called me back. Ivan then proceeded to tell her that "I told you the car might not be ready until Wednesday or Thursday. Remember our 27 point inspection & it had to go to the body shop? I told you I would call YOU when it was ready." My wife expressed that she was just concerned about owing for the loaner car and he told her he would not. I could tell from her expression and her subsequent feedback about the call that she was not appreciative of the manner she was spoken to. I was there when Ivan told us "the car should be ready Wednesday evening". He said nothing about another day. I do not appreciate Ivan or any other member of your staff being abrupt or condescending to my wife! It should not have taken 4 different phone calls to get an answer to the simple question of the status of our vehicle. I now have the perception that too many of your staff members are one peg in a single hole & not willing to help with something if it is not their 'department or job'. Our car was NOT ready as indicated, we were subsequently told that there was a 'parts delay". Ivan said "you DO realize this car is made in Japan & we might have difficulty getting parts?" We had our $5000 cash & firm financing tied up in this vehicle for a week. During this week wait we discovered through friends and the internet that this scenario is common at Trophy. Furthermore, we also discovered that we could have purchase a BRAND NEW Nissan Versa with power everything (ours has manual windows, etc) for only $400. more than the price we were charged for our 2010. It is certified, however, Chad or NO ONE at Trophy gave us an opportunity to look at new vehicles. We were led to believe that the 2011 new cars were 'much more expensive' and 'would not be within our payment range'. Yet within three days of our signing the final papers Trophy had at least 8 2011 Nissa Versas listed at prices less than or only $500 more than the purchase price we paid. If we had the financial ability, we would seek legal counsel about this snafu. It is the typical 'used car sales' experience that we hoped to avoid. We tell ANYONE who we know that is car shopping to AVOID Trophy Nissan. A friend at our church purchased a vehicle there three weeks before us & had an almost identical experience. We have also discovered numerous individuals who have shared their experiences on the internet. Perhaps a class action suit is in order? SOMEHOW this consumer fraud mill has to be stopped! More

I've always been treated with the most courtesy I've ever experienced by all persons I've dealt with personally or by phone. The repair and service experience at Trophy has been very professional and I have experienced by all persons I've dealt with personally or by phone. The repair and service experience at Trophy has been very professional and I have great confidence in their work. Any questions or problems have been handled promptly and again with courtesy. More

Never imagined that buying a new car could be so easy. Impeccable service by both salesman, couldn't have asked for a better first experience. Impeccable service by both salesman, couldn't have asked for a better first experience. More

With a five member family, two under 1.5 years old and being in the middle of a move, time was very important to me. With the help of all of these folks I was able to buy the truck almost exclusively on being in the middle of a move, time was very important to me. With the help of all of these folks I was able to buy the truck almost exclusively on the phone and online spending a record 1.5 hours at the dealership. This was a great car-buying experience. Thank you all for your hard work, attention to detail, and true, genuine, customer service. More

Found a truck I wanted and the price was advertised at 21,000 and the salesman said he can't sell it that cheap but it was advertised for that price also I found that the truck was wrecked and they didn't 21,000 and the salesman said he can't sell it that cheap but it was advertised for that price also I found that the truck was wrecked and they didn't tell me More

After receiving an advertisement in the mail, I went to the delearship to see what the offer could get me. The sales rep, Alex, continually lied to me that I did not qualify for the deal in the advertisme the delearship to see what the offer could get me. The sales rep, Alex, continually lied to me that I did not qualify for the deal in the advertisment. When I asked questions about why I did not qualify, he tried to put me into a different vehicle. This wasn't a simple mistake either. I pressed hard to find answers, and he said things like "just come this way and I'll show you why you don't qualify". When I went with him, he showed me a new Murano. I later confirmed that I did qualify for the offer, but I would never do business with them after this experience. It's no surprise that they have a terrible BBB rating. More

Trophy has always made me feel welcome every time I've visited. They respect my time and get me in and out as quickly as possible. My wife is on her second Murano that we've bought from Trophy. I plan visited. They respect my time and get me in and out as quickly as possible. My wife is on her second Murano that we've bought from Trophy. I plan to purchase my next Nissan from them. More

The service overall is good but I think your prices are a little too high for the service provided. Also I am extremely disappointed with your car wash service. After they finished servicing my car they di little too high for the service provided. Also I am extremely disappointed with your car wash service. After they finished servicing my car they didn't wash it. I asked the service advisor, Marco Hernandez had they washed it before I went to my vehicle and he indicated that they had. Well when I got to my vehicle they had NOT! I told Marco about it and he had them wash it, and it was such a poor and messy job I wish I had not mentioned it and just washed it myself. More

The people was nice and keep me up to date with what was going on with my car. They also made me understand what would be need or what we could what on. Great service. going on with my car. They also made me understand what would be need or what we could what on. Great service. More

Our experience from the time we walked in to the time we left was great. It did take longer than we expected and also longer than we were told it would, but overall, we were pleased with our experience. W left was great. It did take longer than we expected and also longer than we were told it would, but overall, we were pleased with our experience. We love our new vehicles and would recommend Trophy Nissan to others. Also, we plan to be repeat buyers in the future. Thank you Trophy Nissan. More