Trophy Nissan

I bought a used car during November, since then I been having problems with it. SES light showed up already 4 - 5 times and i went to the trophy nissan service already atleast 10 times.They dont diagnose having problems with it. SES light showed up already 4 - 5 times and i went to the trophy nissan service already atleast 10 times.They dont diagnose the problem correctly or do something wrong when they fix something(like a loose connection). Even two days back i took it to the service since SES light showed up again and they said there was a loose connection from what they did last time and fixed it again. Frankly i am quite afraid when the SES light would show up again. Overall it has been a very horrible experience with the Trophy nissan service and with the trophy nissan sales for selling me the car which definitely was not in a good condition. More

The employees at Trophy Nissan are very friendly and helpful makeing the stress of buying a car as pleasant as possible. I would recommend this dealership to anyone in the Dallas area when searching fo helpful makeing the stress of buying a car as pleasant as possible. I would recommend this dealership to anyone in the Dallas area when searching for a reputable company to work with when condsidering a new automobile. More

The service was great as usual. Although it's quite far away from my home I prefer to visit here than other Nissan dealership. So far, employees are friendly and gave me honest answer. A service deliver f away from my home I prefer to visit here than other Nissan dealership. So far, employees are friendly and gave me honest answer. A service deliver faster enough and I cannot think of anything that can be improve at this moment. More

after having dealt with other dealers in the past and them being very high pressure and inflexable I was very surprised by trophy nissan. malik was not pushy at all and very willing to negotiate with th them being very high pressure and inflexable I was very surprised by trophy nissan. malik was not pushy at all and very willing to negotiate with the price of my new frontier. I left feeling happy with my purchase and ended up with more of a vehicle than I was expecting. More

I would rate this dealership Superior in customer care, friendliness, professionalism and respect for my time. I did not have to hassle or haggle over cost, trade-in value nor was my time wasted in visiti friendliness, professionalism and respect for my time. I did not have to hassle or haggle over cost, trade-in value nor was my time wasted in visiting Nissan Trophy. It was my first experience in a dealership where I can honestly say, I have no hesitation in sharing and telling people what a great experience I had purchasing my car from Nissan Trophy. I had visited many dealerships prior to Nissan Trophy, getting the run-around, the sales person not listening to my concerns or respecting my time. Not so with Trophy, a truly professional company. Having purchased a number of cars in my time, this was a first for me, it made me a believer that integrity can be part of a sales experience. If dealerships had these same high values, they might be some competition for Trophy. Thank you Trophy Nissan, I'll keep buying my cars from you! More

When i went to get my oil change i was under the impression that i could just drive in get the cheapest oil change possibler and drive out. well fate had a different plan for my visit. I was all rea impression that i could just drive in get the cheapest oil change possibler and drive out. well fate had a different plan for my visit. I was all ready skeptical about going to a money hungry car dealership, and haunted about the thought of having to write a huge check. After i was told that they could only put one type of expensive oil into my car and that it was $32 i was all ready depressed. then after they did their "extensive" 1,000,000 point inspection and told me the cost to fix innumerable small problems, i fell even further into my depression. i only gave in on one of the sales pitches, to get some hoses fixed because they were leaking fluid which had a negative effect on my A/C. i was willing to do anything to have a working A/C, well after i payed $200, i found out that those hoses didn't effect my A/C at all, and that my dad could have replaced them for $20. i was also under the impression that with said oil change they would also "change out all fluids". after a small bit of detective work,(my dad opening the hood and checking to see what was replaced), there was absolutely no difference in fluid change (except the oil). well over all i felt slightly scammed out of my money and really dont want to go back, but i need to go there for the sake of my car. even though its a Japanese car i still want it to last as long as possible. More

Bryan was really friendly and knowledgeable. He immediately explained to me the different services provided and was honest with his recommendations. He was not pushy and was able to answer all my immediately explained to me the different services provided and was honest with his recommendations. He was not pushy and was able to answer all my questions. I felt comfortable when I left and look forward to working with him in the future. More

I had made an appointment with a female salesperson over the internet to purchase a Nissan Cube. When I got there nobody would let her know I was there and was very rude in the process. The 4 sales associa the internet to purchase a Nissan Cube. When I got there nobody would let her know I was there and was very rude in the process. The 4 sales associates were all trying to take her business. When I told them that I ony wanted to deal with her, they all walked away and left me standing there in the showroom. When I finally found the sales manager he informed me that yes she was there, but she wasn't allowed to sell cars only allowed to make appointments. When I told him that I had driven from NE Arlington to buy a vehicle and would ony buy it from the female (I believe her name started with a L) he made a derogatory comment about me and walked off. More

misleading salesman, no response from management to emails or return calls. salesman lied about financing company and also said car came with a few options that it didnt. they didnt even fill the car u emails or return calls. salesman lied about financing company and also said car came with a few options that it didnt. they didnt even fill the car up with gas, i drove it off the lot with the LOW FUEL reading across the display. More

The prices to service a car is high compared to what I can get outside the dealership. For example, I was able to put new brakes for one third the price. Oil change would take a long time. But now with th can get outside the dealership. For example, I was able to put new brakes for one third the price. Oil change would take a long time. But now with the express service, it has improved considerably. Now I try to change oil at the dealership. When I go in to service, I avoid a black lady. I forget her name. I try to find Jeff. He is awesome. More