Trophy Nissan

My experience with Trophy Nissan (5+ years) has been pretty consistent. During the warranty period I always took my Quest(which has been an excellent car)to the dealer. The work they did then and have d pretty consistent. During the warranty period I always took my Quest(which has been an excellent car)to the dealer. The work they did then and have done since has almost always been well done. The only exception was when someone broke the driver's door window (and the power mechanism)during the night and I took the car to Trophy to be repaired. When I got the car back, the inside of the door was full of glass and the arm rest was loose. When I took it back, they put everything right with no charge. Since the end of the warranty period, I only take the car to Trophy Nissan when it needs a service that the dealer is much better qualified to perform. My experience has been that, if left with a free rein, the service department will pile on non-essential services and fees that can pad the bill by a good 40-50%. Even legitimate work is overpriced. Parts and mechanisms are replaced instead of repaired. Much of what is done appears calculated to extract the maximum payment possible from the client. In this, Trophy may not be much different than most dealers. Money, not service appears to be the bottom line in much of what goes on in this country these days. I only know that, in Brazil (where I lived for 24 years, until 5 years ago) I could get a transmission rebuilt in a comparable Brazilian car in a day and a half for $400-600, whereas here it would cost me around $3000. Trophy Nissan -- quality service, greedy price. More

Jeff has seen me many times because he is honest and trustworthy. In an industry that raises peoples concerns about dishonesty, he has proven many times he could be trusted to service my car. If he wa trustworthy. In an industry that raises peoples concerns about dishonesty, he has proven many times he could be trusted to service my car. If he wasn't, you would not see me again. I believe it would be in all's best interest if there were more people like Jeff in Service. More

I have always had good experiences with Trophy Nissan from buying vehicles to having service work performed. My service advisor Pansy Freeman always provides excellent service and goes above & beyond wh from buying vehicles to having service work performed. My service advisor Pansy Freeman always provides excellent service and goes above & beyond what I would expect in virtually every situation. I would recommend (and have recommended) Trophy Nissan to people wanting to buy a car or get a vehicle serviced. I was really pleased. More

my experience at this dealership has been nothing but pleasant so far. The customer service is excellent. They value your time and I really appreciate that. All questions are answered patiently on every pleasant so far. The customer service is excellent. They value your time and I really appreciate that. All questions are answered patiently on every visit and I will recommend this dealership to anyone! More

Bryan was a great salesman! He had the perfect balance of "pressure", without being aggressive. I ended up at his dealership because they had the specific car I wanted to view, which was over 50 miles from m "pressure", without being aggressive. I ended up at his dealership because they had the specific car I wanted to view, which was over 50 miles from my home. I've since traveled out of my way to use only that dealership's service department with excellent results. More

This is the second vehicle I've bought from Oscar. He literally worked for my business the first time, going beyond expected in terms of customer service and follow up, so I decided to make the drive to literally worked for my business the first time, going beyond expected in terms of customer service and follow up, so I decided to make the drive to buy my truck from him. I was so pleased with my experience with Oscar, that I told him that I would be back to buy another car from him when my wife's lease was up. Oscar did not disappoint me the second time, and he not only met, but exceeded all of my expectations. He is a genuinely nice guy, and I never felt like he was trying to "sell" something to me. I never felt any pressure, I never felt like I was being gamed... it was an efficient and pleasant experience and I believe that I got a great deal and I know that I got outstanding service from Oscar. More

First of all, I filled out a pre-approval application online and the used car dept. called me. The woman explained that I was pre-approved for an interest rate of .9% and when could she schedule a time online and the used car dept. called me. The woman explained that I was pre-approved for an interest rate of .9% and when could she schedule a time for myself and my wife to come to the dealership. I made sure several times that was the rate I was approved for and she told me several times yes---also her manager told me the same thing----once again I asked him several times confirming that was the correct rate. Well long story short we arrived at dealership to find out there was no way they could do that rate. The whole buying experience was horrendous. I will never go back there and it is my mission in life to tell as many people as humanly possible to avoid this dealership. More

I had visited and test driven the car I purchased previously. Bryan, my sales person was very honest in his reply to all my questions and everyone that I delt with that day was smiling. They were previously. Bryan, my sales person was very honest in his reply to all my questions and everyone that I delt with that day was smiling. They were quick to check my credit and treated me like I was the most important customer in front of them. Bryan did not seem hurried and asked me enough questions that I felt he was truly interested in my needs and concerns. Follow up calls were received as well. I was always a loyal Toyota customer, but that now has changed due to the excellent service received at the dealership. More

Josh Beck was extremely friendly and helpful. The entire process was simple and uncomplicated. Everyone at the dealership was helpful and made the wait time less stressful by providing a play area for my c process was simple and uncomplicated. Everyone at the dealership was helpful and made the wait time less stressful by providing a play area for my children. I have been completely impressed by the buying experience and would tell anyone to buy from Trophy Nissan. More

I gave Trophy Nissan a rating of all 5s because I felt that the quality of service I recieved was superior. I enjoyed talking to Herb and did not feel that he was just trying to sell me a car, but was as that the quality of service I recieved was superior. I enjoyed talking to Herb and did not feel that he was just trying to sell me a car, but was assisting me in making a huge decision to buy my first new car ever. I bought a 2011 Nissan Juke and love it! I would not go anywhere else to buy a new Nissan! I am a Trophy fan! More