Trophy Nissan

I could not have had better service,service with a smile,had the his attention the whole time, treated like I was the #1 person and want to make the sell. On a scale of 0 to 10, my vote would be 10. D smile,had the his attention the whole time, treated like I was the #1 person and want to make the sell. On a scale of 0 to 10, my vote would be 10. Due to the service I received I would recomend someone to come to Trophy Nissan and see Ray Maghammi & Pansy Freeman. More

Horrrble experience. Had the new vehicle (nissan juke) for a week before they called and said they could not get the financing approved. This was after I was told several times that there was no problem a for a week before they called and said they could not get the financing approved. This was after I was told several times that there was no problem and things were going as expected. I tried several times during the week to get a hold of someome in new car sales and financing to see how the process was going, after I finally got someone to return my call, they just said everything was fine, and they were just finalizing the paper work, nothing to worry about. I tried to leave the dealership the first day I was there in my own vehicle while they were doing all the finalizing on the paper work, but they wouldn't bring me my keys to my trade in vehicle, and pushed me to drive home in the new vehicle. Very bad experience!!!! More

We waited 20 to 30 min in between talking to 3 different people. After being there from 10:30 in the morning till 3 in the afternoon. We went to get some lunch while they got our car ready. It was not ready people. After being there from 10:30 in the morning till 3 in the afternoon. We went to get some lunch while they got our car ready. It was not ready till 8 that night. All of the sales associates were avoiding us. One of the sales people we asked about the status of our car told us we could go home and they would call when it was ready, we explained we lived over an hour and a half away, they just really didn't seem to care. We were there from 10:30 am to 8 pm with a 4 year old and live an hour and a half away. The next day I see our car (same vin #) on line cheaper than what we got it for. When we called to ask about this today all we got was the run around an no return phone call. This was a horrible experience. I work in customer service closing home land deals and could even begin to think to treat our customers this way. More

Terrible service in used cars. I called to inquire about a car and they told me a car was available so, right then, I drove 40 miles to look at it. Believe it or not, the car was no longer available by the a car and they told me a car was available so, right then, I drove 40 miles to look at it. Believe it or not, the car was no longer available by the time I got there and had just been sold. The salesman then tried to get me to purchase another car with higher miles and cost more money. I told them no and that I was leaving. The "sales manager' came out to talk to me. I told him that I was leaving because I was extremely mad and wasn't going to deal with a dealership that uses the bait and switch routine. Of course, they denied they did that but it was obvious they did. I left without purchasing anything and will never go back there again. I would recommend the same thing for everyone else out there. A few days after I left, I went to another dealership. I told the salesperson about my experience at Trophy Nissan. The sales person told me he used to work at Trophy and that is normal business for them. They tell customers over the phone a vehicle is available even if the vehilce was sold. They intentionally keep sold vehicles on their website to lure customers to the lot, even if the vehicles had been sold weeks before. They also advertise cash cars but when the customer comes in to buy one, the vehicle is no longer available and that the dealership's job is to sell vehicles to finance, not to sell cars for cash. I also found out something really interesting. Every phone call into and out of the dealership is recorded. I recommend that if you have a complaint about their dealership, get an attorney to request the phone calls regarding the vehicle you are interested and to get the sales records to prove when the the vehicle was sold. This is the only way you are going to stop this kind of sorry excuse for business practices. More

I took my Nissan Maxima to the dealership for an oil change this past Saturday. Even though they were really busy, they said they would get my car out as quickly as possible. I figured it would be a c change this past Saturday. Even though they were really busy, they said they would get my car out as quickly as possible. I figured it would be a couple of hours as there were lots of people at the dealership. Most were sitting around the TV reading and watching CNN. In about 20 minutes they called and advised that the oil change was completed, the tires were rotated and all the fuels were checked and topped off. I really appreciate the speed that they got me out and of course they did a great job to include wash my car at no cost. More

Search for specific car(sentra) ,Found several on cars.com, I called the first Attractive price By Trophy,(38 miles one way far from me) called, was told & ASSURED that yes,is available,infect they h cars.com, I called the first Attractive price By Trophy,(38 miles one way far from me) called, was told & ASSURED that yes,is available,infect they have 4 @ this price,I asked is there any hidden price, was told only the New car freight & tax. Guess what?????Was a big LIE, Walked out MAD .Advertised for 12,999 but after 2.5 Hrs of negotiation,they want me to sigh for 19,229 Will never go there again & ABSOLUTELY WILL NOT recommend to anyone. More

Saw a vehicle online at this dealership and called to speek with a sales rep. I told them on the phone that I only had 1000.00 to put down and the car I was interested in. I told them I was on a fixed in speek with a sales rep. I told them on the phone that I only had 1000.00 to put down and the car I was interested in. I told them I was on a fixed income and that was all I had to put down ( I even told them I was aware of salemen practice of telling you thats fine to get you to come in and that I did not want to waste my time. He then assured me that he could get me in that car for sure! So I drive all the way over there spend 3 hrs there for them to tell me I need 2000.00 down! OMG talk about pissed...heres the kicker they still continue to call me asking me to come in and take a look at there specials! Even when I have told them to take my name out of there system... this place is a total ripoff beware.... More

I went to Trophy Nissan today and after about 1/2 hour picked out a used 2006 Nissan Titan. I drove it around and it drove really nice. I sat down with my salesman and negotiated a great deal. I believ picked out a used 2006 Nissan Titan. I drove it around and it drove really nice. I sat down with my salesman and negotiated a great deal. I believe I got a decent work truck at a good value. Just to let everyone know, I could not be happer with my new pickup truck. Regards, Sam More

I recently relocated to Texas and the area of Mesquite. Not too familiar with the area yet so a coworker of mine recommended me to Trophy Nissan. I did a little research and came across dealerrater.com. Not too familiar with the area yet so a coworker of mine recommended me to Trophy Nissan. I did a little research and came across dealerrater.com. After reading all the horrible reviews, I was a bit worried but I trust my coworker’s words since he had a great experience during his visit so I went to Trophy Nissan anyways. Upon my arrival, I was approached by Chad, he was friendly & attentive. He was also explanatory when answering my questions & concerns about purchasing a pre-owned vehicle. I truly appreciate his patience and professionalism. The financing process was shorter than I expected. They found a great deal on the car I wanted!! That pretty much made my day when I found out! I’m so glad I listened to my coworker and didn’t listen to the negative reviews or else I would have missed out on this great offer! Thank you for the great assistance and great service, Trophy Nissan! I feel so lucky! I’m starting to love Texas even more! More

I bought the new Nissan Sentra from Trophy Nissan last I bought the new Nissan Sentra from Trophy Nissan last weekend and didn’t run into any problems or issues with anyone at the dealership. They were g I bought the new Nissan Sentra from Trophy Nissan last weekend and didn’t run into any problems or issues with anyone at the dealership. They were great & knowledgeable. Kept me very well-informed with what’s going on during my purchasing/financing process so I’m satisfied with that. Oh another thing, I am also so glad they didn’t pull the “pushy” car salesman card on me. Thank goodness my guy was passively professional! Once again, awesome job Trophy Nissan! More