Trophy Nissan

I was told by BJ(New sales)that a specific vehicle was on the lot, I clarified this twice before making my 45 min drive to the dealership. We were hurded into a tiny, hot cubicle where they stand in the door the lot, I clarified this twice before making my 45 min drive to the dealership. We were hurded into a tiny, hot cubicle where they stand in the doorway blocking you in. The girl that "escorted" us across the street to the used side just hoovered, very creepy. When I got there I was told they sold it that morning (even though I had confirmed the car was there only an hour before). Then he tried to sale me several other vehicles when I was clear about only wanting this specific style of car, when they had 3-4 other vehicles of the same kind I had originally come in for on their lot. They are shady, unprofessional liars and I will never step foot in nor reccommend their ghetto dealership - Trophy Nissan to anyone! It was an absolute HORRIBLE experience!! More

I went yesterday to see a car posted on the web. I called in advance and traveled more than 40 miles. I NEVER got to see the car, they told me it was in the building accross the street and they were bring it in advance and traveled more than 40 miles. I NEVER got to see the car, they told me it was in the building accross the street and they were bring it in, lie after lie. They tried to convince me to get a new model over and over, I filled a form and they ran my credit when I specifically asked them not to do it. Terrible!! More

To whom it may concern, Yesterday I contacted Trophy To whom it may concern, Yesterday I contacted Trophy Nissan of Mesquite’s internet support team and got a hold nice lady named BJ Peluso. She was ve To whom it may concern, Yesterday I contacted Trophy Nissan of Mesquite’s internet support team and got a hold nice lady named BJ Peluso. She was very nice and told me the vehicle I was calling on was sold already (ok, it happens). I had become use to this as I have been aggressively searching out an Armada for nearly 3 weeks. She then told me they just got a new one in (used) and it would be in my price range. My price range had been explained to her as $400 - $450 w/ no money down. She said let me do some more checking into the vehicles to ensure all is right and she would call me back. Since I live over 60 miles away from Mesquite (Joshua, Tx), I was please to hear her do this (confirm it was a go) before I'd drove out. About 30-45 mins later a salesman by the name of Calvin Perkins called and said he had the 2008 Armada I wanted and asked if I could come out to see it. So I got a babysitter ($20.00) and I drove the 1hr and 15 min drive to see him (mind you the gas prices estimated $20.00). Upon getting there all was good, we went over our budget once again. We told him we would not be putting any money down and we wanted to make sure the payments did not exceed $450.00 limit. He then said the one he called us about then was out of our price range so he wanted to show us another similar Armanda (red flag). I asked how much the other was and he stated an estimated 31-36k, but price hasn't been set yet. I thought, ok, I can't afford that. He walked across the street oto get the SUV from the detailing shop. After about 30 mins, he pulled up in a nice Armada matching what we wanted (black w/ dark interior). We took a test drive and boy was it nice. He claimed the other was fully loaded, so my wife and I were left wondering if this SUV wasn't loaded what did a loaded one come with, lol. This model had power everything, backup camera, sensors, etc... only missing navigation, dvd or sunroof. After the test drive we told him we liked it and we went in to work out the details. After many, many delays he came back and said don't be scared by the price we can work it out (red flag). He proceeded to show me the quote sheet which was label 31,000+ dollars. I'm not rocket scientist but this isn’t even close to our budget. So he started chopping all the features we wanted like warranty, DVD, navigation, clean and detailing (?), etc... and said we would need 5-6k down to get it to around $450.00 a month. I then proceed to verbally tear him a new (you get the point). This dealership had wasted nearly 5 hours of my families even, driving cost, and the cost of a babysitter to come see a vehicle in what I was told was my price range. Told him this was a clear case of bait and switch and he knowingly took us through the whole ordeal with no intensions of meeting our zero down and max $450.00 budget. It was then he admitted to knowing about the vehicle that BJ Peluso spoke of. He claimed it was in line to be processed and it wasn’t ready to be viewed. He claimed it would be ready to see maybe tomorrow. Striking our last nerve my wife and I left mad as hell. You can rest assured I will NEVER return to Trophy Nissan of Mesquite. Here is the sad part, Calvin showed us such a nice vehicle I’m not certain any Armada we look at after this will measure up to it. How can one be shown such a vehicle such as that and then be expected to settle for so much less afterwards. More

I had a really good experience at Trophy Nissan. I got a new Altima there last week. Could not have been happier with their service or with my new car. I got a great price compared to other dealerships th new Altima there last week. Could not have been happier with their service or with my new car. I got a great price compared to other dealerships that I visited. What a waste of time that was! I should have made Trophy Nissan my first stop....next time I will. Thanks guys....great job! More

This dealerships advertising policy is not only misleading it is intentionally dishonest. We found a used vehicle advertised a one price and when we finally thought we were ready to drive the 500 m misleading it is intentionally dishonest. We found a used vehicle advertised a one price and when we finally thought we were ready to drive the 500 miles to purchase the vehicle, we were informed that they were going to add $2000 to the price for "reconditioning." The car had less than 2000 miles on it and, per the salesman, had not been wrecked. What kind of reconditioning does a practically new car need? I have filed a complaint with the BBB and Nissan but want ANYONE who is considering a purchase from this dealer to beware...they will lie to you and will wait until they think you're sucked in to tell you the real story. THEN they will lie to the BBB...my claim is still open even though I've already purchased an Altima that is equipped just a little better than the one they were advertising at almost the same price. More

Deceptive pricing on internet. "Reconditioning Fees" that add $2000 to price. Documentary Fee of $150. Dragging out the sales process and forcing you to listen to 2 warranty speeches from 2 different that add $2000 to price. Documentary Fee of $150. Dragging out the sales process and forcing you to listen to 2 warranty speeches from 2 different employees. I told them I was not interested in a warranty and 45 minutes later, they finally accepted that. The reconditioning fees are "conveniently" added to the sales price of the vehicle on the contract. After talking to other dealerships (none of which charge "reconditioning fees"), I realized that trophy Nissan deceptively advertises prices that are 10% lower than the price offered when you get to the dealership. This was the worst buying experience of my adult life. This event occurred on May 1, 2010. More

Found a used car on cars.com that met our critera. The price was very clearly advertised on the web site. Drove to the dealership (which was filthy -- greasy fingerprints on all the glass, papers strewn price was very clearly advertised on the web site. Drove to the dealership (which was filthy -- greasy fingerprints on all the glass, papers strewn about on the floor, sales people smoking right outside the door we walked through for our test-drive, etc.) and were very interested in the car. The sales rep took the paperwork to his manager or someone and returned with $2000 of things added to the price (NOT TT&L -- this was "destination charges" "radiator flushing" etc.) This would have been a cash purchase, but I was furious at the dishonest nature of the transaction, and I wouldn't even buy a piece of bubblegum from the place, much less a car for my son. More

Internet price given for used altima was 20,995. We went on Memorial weekend, hoping for a bit of a sale. We were offered a price of 26,995 +TTL for this same car. I asked about the difference and was tol on Memorial weekend, hoping for a bit of a sale. We were offered a price of 26,995 +TTL for this same car. I asked about the difference and was told I must have missed the disclaimer on the add. Conditioning has to be done. Being there were only 11K miles on the car, I am curious what conditioning was needed, to take 6K! They budged the price down to 23,995, but never met the internet price they published on their own website. Needless to say, we left without a car. If you work with anyone here, work with Jose. He was the only nice person we came in contact with. More

I just want to say that I got a great deal on a very hard to find 370Z Nissmo the other day. Every other dealer I had visited sorta make me angry, but Ken at Trophy Nissan really knew his stuff and best of to find 370Z Nissmo the other day. Every other dealer I had visited sorta make me angry, but Ken at Trophy Nissan really knew his stuff and best of all, he listened to me and found the exact car that I wanted! So all I can say is that I'm very happy. This is my third purchase here and I will for sure purchase again! Like, in two weeks when my daughter graduates from High School! Shhhhh don't tell her!! More

I really appreciate this dealership for taking the time to really help me and wife and listening to what we wanted. We are happy campers, and no complaints. Everyone over there has so much energy and frien to really help me and wife and listening to what we wanted. We are happy campers, and no complaints. Everyone over there has so much energy and friendly to the fullest. We’re loving our new 2010 Nissan Quest. alot of times its so difficult for any salesman to listen to what one wants here, we asked for it and we got it. We couldnt be happier. More