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Trophy Nissan

Mesquite, TX

Overview
Reviews
Vehicles
4.6
2,519 Reviews
About Trophy Nissan in Mesquite Texas If you grew up in Dallas in the '80s, you might know us from our hit rap song, "Trophy-Trophy-Trophy Nissan!" While our rap-star days are behind us, people still know our name today, not only because of this catchy song, but also because we've become known far and wide for our outstanding deals, customer treatment and community service. When you visit Trophy Nissan in the Dallas-Fort Worth metro area, you'll have a Grammy-worthy shopping experience. Our Nissan Certified associates put people first, interacting in a pleasant, professional and upbeat manner that our customers love. Plus, they have a vast knowledge of our products, which enables them to provide you with all the info you need to make a smart purchase. To further enhance the sales experience, our dealership is designed in a fashion that's conducive to the shopping process. A newly renovated showroom puts popular Nissans on display, using a clutter-free and modern layout that truly highlights individual models, so you can really get to know each of our vehicles. There's also a children's play area, so you can keep your kids busy but in close proximity while viewing cars in the showroom. For service and collision customers, our facility includes high-tech repair equipment and ASE-Certified Nissan mechanics. At any given time, we have up to six Master Technicians and 20 additional manufacturer-taught technicians at the helm. Additionally, Trophy's service center and independent body shop cover sizeable areas, meaning that our skilled mechanics can work on many vehicles at once. Along with our work at the dealership, we also go to work for our community, helping to fight hunger and poverty in Mesquite and the Dallas area by supporting Share the Blessings, a venerable organization that disperses funds to charities like the North Texas Food Bank, North Texas Habitat for Humanity and other nonprofits. Along with this, we're known for our fun truck giveaways and New Owners Dinners, where Trophy's new car buyers get delicious free meals and handy information about their vehicles. If you're in the market for a new or new-to-you car, or if you're looking for a mechanic you can trust, visit Trophy-Trophy-Trophy Nissan in Dallas County, a business where people and community come first! Read more @ TrophyNissan.com.
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5031 N Galloway Ave

Mesquite, TX

75150

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Showing 2,519 reviews

January 17, 2025

All the people were great. The price of the truck beat all others, plus the truck was detailed very well before I test drove it. I’ll be coming back when I’m looking for anothe More

by Bob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez
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Jan 20, 2025 -

Trophy Nissan responded

Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with our team, appreciated our competitive pricing, and were impressed by our thorough vehicle detailing. Our goal is always to provide an exceptional buying experience, and it sounds like we succeeded. The fact that you're planning to return when you're ready for another vehicle is the highest compliment we could receive. We take pride in building long-term relationships with our customers and earning their continued trust. Thank you for choosing us for your vehicle purchase, and we look forward to serving you again in the future!

January 17, 2025

Go see Michael C. in the service dept.! He is top notch and really wants to help you and help take care of your vehicle! More

by MHILTONSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Conley
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Jan 20, 2025 -

Trophy Nissan responded

Thank you for your outstanding review highlighting Michael from our service department! We're thrilled to hear that Michael has provided such exceptional service that you would enthusiastically recommend him to others. Our team takes great pride in having dedicated professionals like Michael who genuinely care about helping customers and ensuring their vehicles are well-maintained. Your recommendation speaks volumes about Michael's commitment to delivering top-notch customer service. Thank you for taking the time to share your positive experience and recognize Michael's outstanding work. We appreciate customers like you who help us celebrate the exceptional team members who make a difference every day!

January 16, 2025

Excellent and fast repair of seatbelt plus check the latest Nissan recall repair and fixed that! More

by Rickey Gene Wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Conley
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Jan 17, 2025 -

Trophy Nissan responded

We’re thrilled to hear about your excellent experience with our service team! It's great to know that we were able to quickly repair your seatbelt and address the latest Nissan recall—all in one visit. Providing prompt and thorough service is a top priority for us, and your feedback validates our commitment to taking care of our customers' needs efficiently. Thank you for trusting us with your vehicle, and we look forward to serving you again in the future!

January 16, 2025

Clean good service let you know if there's any other service needed other than the one you ask and letting you know if it is urgent or can wait till later, customer service is great 👍 More

by FELICIAB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Slatinsky
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Jan 17, 2025 -

Trophy Nissan responded

Thank you for your positive review! We’re delighted to hear that you had a great experience with our service team. It's important to us that our customers are well-informed about their vehicle's needs, and we’re glad you appreciated our transparent approach regarding urgent services. Your kind words about our customer service mean a lot to us, and we look forward to continuing to provide you with clean, reliable, and attentive service in the future. Thank you for choosing us!

January 16, 2025

The customer service really sucks, the service rep who assisted me was unfriendly, he told me to go through the door on the left and the snack machine was on the right. While waiting on my car to be serv More

by vern.crenshaw
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Employees Worked With
I was assisted by Michael Conley, the two associates that got into it, I don't know their names
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Jan 17, 2025 -

Trophy Nissan responded

We sincerely apologize for the disappointing experience you had during your visit. It’s concerning to hear about the unfriendly service from our representative and the unprofessional behavior you witnessed. This is certainly not the standard we strive to uphold, and we appreciate your feedback. We’re glad to hear that you were satisfied with the service performed on your car, but we want to ensure that your overall experience is addressed. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379. He will be able to discuss your concerns directly and work towards improving your experience with us. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you in the future.

January 16, 2025

The best dealership there is! most definitely staying with Trophy Nissan for my car services More

by TAMIYAHUTCHO6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez, Pansy, José, and Mike
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Jan 17, 2025 -

Trophy Nissan responded

Thank you so much for your fantastic review! We are thrilled to hear that you consider us the best dealership and that you’ll be continuing to visit us for your car services. Providing top-notch service and building lasting relationships with our customers is our top priority, and your positive feedback motivates us to keep up the great work. We look forward to serving you again in the future—thank you for being part of the Trophy Nissan family!

January 16, 2025

After I got the car back from them, it’s in worse condition than before I took it to them and they told me they couldn’t find anything wrong. More

by kennyrogers0712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antez & gurillmo
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Jan 20, 2025 -

Trophy Nissan responded

Thank you for taking the time to leave us a review and for giving us the opportunity to correct the issues. If we may be of any further assistance, please feel free to reach out to our Service Director, Kevin Shutter, at 855-971-9379. Thank you.

January 15, 2025

I had an appointment for an oil change. It took 2 hours to get done. I was told they would issue me a voucher for a car wash but I didn’t get one. I had forgotten to ask about it on my way More

by SBGuerrra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
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Jan 16, 2025 -

Trophy Nissan responded

Thank you for your feedback. We apologize for the extended wait time for your oil change and for the oversight regarding the car wash voucher. Your time is valuable, and we strive to provide efficient service. We appreciate you bringing this to our attention. If you still need the voucher or have any further concerns, please don’t hesitate to reach out to us. We want to ensure that your next visit exceeds your expectations! Thank you for your understanding, and we hope to see you again soon.

January 15, 2025

Trophy Nissan always takes care of its customers. Whenever my Nissans need service I will go to trophy! More

by RFOSTER8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Jan 16, 2025 -

Trophy Nissan responded

Thank you for your wonderful review! We're thrilled to hear that we always take good care of you and your vehicles. Your trust in us for your Nissan service means a lot, and we’re committed to providing the best possible care for our customers. We look forward to serving you again in the future! If you need anything, don’t hesitate to reach out.

January 15, 2025

Great service adviser Danny service was done quickly and car returned just like it was taken, More

by EUGENIA.S.STEVENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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Jan 16, 2025 -

Trophy Nissan responded

Thank you for your fantastic review! We’re thrilled to hear that Danny provided you with great service and that your car was returned in perfect condition. Our team is dedicated to delivering quick and high-quality service, and it's wonderful to know we met your expectations. We appreciate your feedback and look forward to serving you again in the future!

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